Too Long; Didn't Read
Jared Cornell is a customer-support specialist, a marketing evangelist and a book lover, associated with Jared Cornell. This blog will highlight 15 reasons why customer service matters and will matter for the decades to come. Customer service earns you more business and drives loyalty, says Cornell. Customer satisfaction translates to customer retention, higher customer satisfaction levels, and better cross-selling and up-selling opportunities. The importance of customer service in business is directly tied to customer value and overall business revenue. A majority of consumers cite good customer service as a reason to stay with a brand.