Hackernoon logoYour Guide To Managed IT Services by@roddiyguy

Your Guide To Managed IT Services

Author profile picture

@roddiyguyRoddrick Mixson

I am a blogger from Mississauga, Toronto, Canada.

Managed IT services are solutions that are delivered by an IT service provider that offers flat-rate, unlimited IT support with the proactive monitoring of IT workstations and infrastructure for a monthly fixed fee.

Business teams, or even IT teams, will find managed IT services very helpful. They help make everyone’s job easier. Using a Managed Service Provider is akin to acquiring the capability and competency of an entire IT department coupled with the expertise of experienced professionals that bring focused application operations to the company.

These managed service providers are capable of managing the day-to-day operations of specialized applications. With their capability, it permits the in-house IT teams to focus on more strategic IT issues and managers to focus on core competencies.

On many occasions, IT professionals may not be updated in terms of competency in a rapidly evolving environment. The company may recognize a dip in the existing repository of skill sets and knowledge in IT teams. This will impact the quality of IT service to the company.

Why Do Businesses Hire Managed IT Service Providers?

Today, businesses need quick access to competent IT professionals. Many don’t have the budget to hire multiple professionals and technicians with varying levels and range of expertise. IT outsourcing services come to the rescue. They provide a variety of skills that one needs. They maintain IT infrastructure at a flat rate. This works out much less than establishing an in-house team.

Also, the needs of the business can change. They may expand their service offerings and find that they now need outsourced business or security services. Additionally, as the technology curve undergoes rapid rapidly change, the demand to keep up the skillsets within the company also increases. Demand for skilled technical talent surges since they understand changing technology requirements. The technology and services implemented by outsourced IT support services are time-tested. They clear all expectations and standards of the business.

Outsourced IT services ensure minimal downtime. They offer proactive solutions. More importantly, they assure quick responses to protect the business from threats. Over and above, the security requirements of the business need to be protected while maintaining costs. An IT Managed Service Provider may have security expertise to help you ensure online safety.

Businesses Must Assess the Need for Services

In a demanding environment today, IT teams are under substantial pressure to meet the demands and operational expectations made by management.

It is possible that existing staff may not handle new technologies. They may be unable to maintain new services or applications that the business needs. Contractors on hire can provide services. But these may turn out expensive. In the long term, they would provide less value in complementing the company’s changing performance goals. They may not even fit within tightening budgets. This is valid across companies of all sizes.

It makes financial and business sense to switch to a foreseeable cost model structure. This is where an outsourced managed service can score. The best time to deliberate on the need for a Managed Service Provider (MSP) is when the business is planning strategic goals and plans for the future. When deploying new services to the IT environment is also an opportune moment.

Why are Managed IT Services important?

Alignment with Company Goals: The outsourced IT services partner is incentivized to perform and exceed expectations. They aim to minimize issues and problems for the company.

Moreover, they have measurements and benchmarks that are directly linked to the efficacy of the IT of the company.

Peace of Mind: IT teams are more strategically inclined. Business managers are not IT experts. Using the services of a Managed Service Provider ensures that IT requirements are in good hands. Business teams can focus on core competencies and run the business.

Proactive Not Reactive: The Managed Services partner generally offers proactive support to the business. On the other hand, IT teams are predominantly fixing issues and problems as they crop up. The MSP is equipped to identify problems and untoward situations before their arrival. They are adept at keeping the system up and running.

Strategic IT Planning: The IT systems and infrastructure of a business is not static. It could vary in a year or two. A Managed Service Provider can assist the business in thinking ahead. They can counsel the business and IT teams on future planning requirements.

This is directly linked to the guided and proactive support that the partner offers. They ensure that IT systems and the software are constantly updated and upgraded. This helps to reduce unwanted risks that include downtime, viruses, and unexpected crashes.

Challenges of Managed IT Services

Some challenges can be encountered. The business needs to be aware of when and what to watch for in a managed services arrangement.

Holding the Providers Accountable: The key reason a business aligns with a managed services partner is to improve its operational efficiency. It also aspires to eradicate and control possible IT problems or any other unplanned stumbling blocks that affect performance.

However, the business needs to hold the MSP accountable; it has to ensure that they are delivering on expectations and suggestions. Many providers offer effective reporting structures. This enables the business to gauge the precise amount of work that the MSP is doing for the business. They can also judge the rise in efficiency and productivity they have been possible due to them.

Strategic IT Planning Inputs: The MSP needs to provide a certain level of strategic planning. This is beyond the service contract. If the planning component is missing, a business might not be able to gauge visible benefits.

The business needs to make sure that the outsourced services partner is proactively planning future requirements. Plans need to be put in place to improve IT infrastructure and upgrade software as required.

Proven Track Record: The business needs to check the credentials and records of the MSP before signing on the dotted line. The MSP must be able to demonstrate the ability to deliver proactive service. It should also prove its capability for measurable outcomes. Reference checks of past and present clientele must be completed. Checking with clients with similar scope and requirements can help a business make a sound decision.

These are the things to watch out for when hiring an MSP. Choose a Managed Service Provider that aligns with your company goals, will help you plan for the future, and has a proven track record. With the right IT managed services and MSP, you can reduce your operating costs, increase efficiency, and gain the necessary IT expertise to run your business.

Tags

Join Hacker Noon

Create your free account to unlock your custom reading experience.