Too Long; Didn't Read
Investing in your documentation is now essential. 39% of millennials will <a href="https://www.salesforce.com/hub/service/self-service-portals/">check a company’s documentation</a> before contacting support for help, and self-service is now an expected part of your support strategy. Help Authoring Tools (HATs) are a useful addition to any business — whether you have teams of technical writers, just one, or other employees pitching in, producing documentation remains essential for teams who want to improve their products or comply with regulations.