What are UX Research Frameworks❓

A UX (User Experience) research framework is a structured approach to conducting research to better understand users and their needs, preferences, and behaviors in order to create products and services that are more effective, efficient, and satisfying. The framework helps researchers to identify research objectives, select appropriate research methods, collect and analyze data, and communicate findings and insights to stakeholders. \ The framework typically consists of several stages that guide researchers through the research process:** Planning: This stage involves defining the research objectives, developing a research plan, and identifying the resources needed to execute the plan. It may also involve creating user personas, identifying research questions, and selecting appropriate research methods. Data Collection: This stage involves collecting data from users through various research methods, such as surveys, interviews, or usability testing. It may also involve collecting data from existing sources, such as analytics or user feedback. Data Analysis: This stage involves analyzing the data collected during the data collection stage to identify patterns, trends, and insights. This may involve qualitative or quantitative analysis, depending on the research objectives and methods used. Reporting and Communication: This stage involves presenting the findings and insights to stakeholders in a clear and concise manner. This may involve creating reports, presentations, or other communication materials that effectively communicate the research results and implications. Iteration: This stage involves using the insights and recommendations generated by the research to iterate and refine the design of the product or service, and to inform future research and development efforts. By following a UX research framework, researchers can ensure that they are conducting research that is aligned with their objectives, effectively collecting and analyzing data, and communicating findings and insights to stakeholders. This can ultimately lead to more effective and efficient products and services that better meet the needs and preferences of users. Here are four popular UX research frameworks that I commonly use 1. The Lean UX Framework Lean UX is a user experience (UX) research framework that is focused on streamlining the UX research process to deliver results more efficiently. This approach is based on Lean principles, which are designed to eliminate waste and maximize value. The Lean UX research framework consists of the following six steps: Define the problem: In this step, you identify the problem or opportunity that you want to address with your research. This could be something like improving user engagement or increasing conversion rates. Develop hypotheses: Once you have identified the problem, you need to develop hypotheses about how to solve it. These hypotheses should be based on research, data, and insights from previous UX research. Create an MVP: With your hypotheses in place, you can create a Minimum Viable Product (MVP) to test your assumptions. This could be a simple prototype, landing page, or wireframe. Test the MVP: The next step is to test your MVP with users to gather feedback and validate your hypotheses. This could be done through interviews, surveys, or usability tests. Analyze the results: After testing the MVP, you should analyze the results to determine if your hypotheses were correct. If they were not, you can go back to the drawing board and revise your hypotheses and MVP. Iterate and improve: Based on the insights and feedback gathered during the testing phase, you can then iterate and improve your MVP until you have a solution that meets user needs and addresses the original problem. Overall, the Lean UX research framework is focused on rapid experimentation and continuous improvement. It allows designers and researchers to quickly test their assumptions and validate their hypotheses, leading to more effective UX solutions that meet user needs. 2. The Double Diamond Framework The Double Diamond UX Research Framework is a design thinking approach to UX research that involves a four-stage process, with each stage involving divergent and convergent thinking. The goal is to explore a problem space and generate innovative solutions through an iterative process of discovery, ideation, development, and delivery. The four stages of the Double Diamond UX Research Framework are: Discover: In this first stage, the goal is to explore the problem space and gather insights through user research, stakeholder interviews, and other sources of information. The focus is on divergent thinking, where the goal is to generate a wide range of potential solutions. Define: Once the research has been conducted, the next stage is to synthesize the findings and define the problem statement. This involves convergent thinking, where the goal is to narrow down the potential solutions and focus on the most promising ideas. Develop: In the third stage, the focus is on developing and iterating on potential solutions. This stage involves divergent thinking, where the goal is to generate a wide range of potential solutions and then narrow them down through testing and prototyping. Deliver: The final stage is about delivering a high-quality, user-centered solution. This stage involves convergent thinking, where the goal is to finalize the design and deliver a product or service that meets user needs and solves the problem identified in the Define stage. The Double Diamond UX Research Framework emphasizes the importance of both divergent and convergent thinking in the design process. Divergent thinking allows for a wide range of potential solutions, while convergent thinking helps to focus on the most promising ideas and ensure that the final product meets user needs. This iterative approach helps to ensure that the end product is well-designed, user-centered, and meets the needs of both users and stakeholders. 3. The Agile UX Framework Agile UX Research is a user-centered design approach that integrates user research into the Agile software development process. This framework emphasizes rapid prototyping and user feedback to create a product that meets user needs and addresses their pain points. The Agile UX Research framework involves the following steps: Research and analysis: In this stage, the focus is on understanding the user’s needs and identifying the user stories that will guide the design process. This stage involves user research methods such as surveys, interviews, and user testing. Design and prototyping: Once the user stories have been identified, the next stage is to design and create a prototype of the product. This stage involves rapid prototyping and iterative design to quickly create a product that meets user needs. Development and testing: In this stage, the product is developed and tested using an Agile development methodology. The focus is on quickly developing and testing the product to ensure that it meets user needs. Launch and optimization: The final stage involves launching the product and optimizing it based on user feedback. This stage involves ongoing user research to gather feedback and insights, which are used to improve the product and enhance the user experience. The Agile UX Research framework emphasizes collaboration between designers, developers, and other stakeholders, as well as rapid iteration and continuous feedback. This approach enables teams to quickly identify and address user pain points and create a product that meets user needs. By integrating user research into the Agile development process, teams can ensure that the final product is well-designed, user-centered, and meets the needs of the target audience. 4. The Triple Diamond Framework This is my all-time favorite is. The Triple Diamond UX Research Framework is a flexible and iterative process that allows for creativity and experimentation at each stage of the design process. It emphasizes the importance of understanding user needs and the problem space before jumping into solution development and encourages collaboration and iteration throughout the design process. The Triple Diamond UX Research Framework is a design thinking approach to UX research that involves a three-stage process. The goal is to explore a problem space and generate innovative solutions through an iterative process of discovery, ideation, development, and delivery. This framework emphasizes the importance of divergent and convergent thinking in the design process, similar to the Double Diamond framework. The three stages of the Triple Diamond UX Research Framework are: Discover: In the first stage, the focus is on understanding the problem space and gathering insights through user research, stakeholder interviews, and other sources of information. The goal is to identify user needs, pain points, and opportunities for innovation. This stage involves divergent thinking, where the goal is to generate a wide range of potential solutions. Define: In the second stage, the focus is on synthesizing the research findings and defining the problem statement. The goal is to identify the most important user needs and prioritize them. This stage involves convergent thinking, where the goal is to narrow down the potential solutions and focus on the most promising ideas. Develop: In the third stage, the focus is on developing and iterating on potential solutions. This stage involves divergent thinking, where the goal is to generate a wide range of potential solutions and then narrow them down through testing and prototyping. The goal is to create a prototype that solves the problem identified in the Define stage and meets the needs of the target audience. Each stage of the Triple Diamond framework can be broken down into smaller steps and sub-processes, depending on the project and team’s needs. The framework emphasizes the importance of collaboration, iteration, and user-centered design. By following the Triple Diamond UX Research Framework, teams can create innovative, user-centered solutions that solve real-world problems and meet the needs of their target audience. I’ll be the bad guy and say it, There is no perfect UX Research Framework. As Saraah Doody said UX is messy. Designing a successful UX research framework or UX design solution requires a deep understanding of the user’s needs, goals, and behaviors, as well as the business objectives and constraints. There is no one-size-fits-all solution or perfect UX research framework that can be applied universally because every project has its unique set of challenges, goals, and user needs. Therefore, it is essential to tailor the UX research framework to meet the specific needs of the users and the business. UX research frameworks provide a structured approach to design thinking and can help teams develop a better understanding of the user’s needs, pain points, and behaviors. However, the success of the framework depends on how well it can be customized to meet the unique needs of the project. UX research frameworks should be adaptable and flexible to accommodate the unique needs of the users and the business. A successful UX design solution requires collaboration between designers, developers, stakeholders, and users. It is essential to involve users throughout the design process and gather feedback and insights to inform design decisions. By involving users in the design process, teams can create user-centered solutions that meet the needs of the target audience. In summary, there is no perfect UX research framework or UX design solution that can be applied universally. The success of the framework or design solution depends on how well it can be customized to meet the unique needs of both the users and the business. Therefore, it is essential to tailor the framework to the specific needs of the project and involve users throughout the design process to create user-centered solutions that meet the needs of the target audience. A UX ( User Experience ) research framework is a structured approach to conducting research to better understand users and their needs, preferences, and behaviors in order to create products and services that are more effective, efficient, and satisfying. The framework helps researchers to identify research objectives, select appropriate research methods, collect and analyze data, and communicate findings and insights to stakeholders. User Experience \ The framework typically consists of several stages that guide researchers through the research process:** Planning: This stage involves defining the research objectives, developing a research plan, and identifying the resources needed to execute the plan. It may also involve creating user personas, identifying research questions, and selecting appropriate research methods. Data Collection: This stage involves collecting data from users through various research methods, such as surveys, interviews, or usability testing. It may also involve collecting data from existing sources, such as analytics or user feedback. Data Analysis: This stage involves analyzing the data collected during the data collection stage to identify patterns, trends, and insights. This may involve qualitative or quantitative analysis, depending on the research objectives and methods used. Reporting and Communication: This stage involves presenting the findings and insights to stakeholders in a clear and concise manner. This may involve creating reports, presentations, or other communication materials that effectively communicate the research results and implications. Iteration: This stage involves using the insights and recommendations generated by the research to iterate and refine the design of the product or service, and to inform future research and development efforts. Planning: This stage involves defining the research objectives, developing a research plan, and identifying the resources needed to execute the plan. It may also involve creating user personas, identifying research questions, and selecting appropriate research methods. Planning: This stage involves defining the research objectives, developing a research plan, and identifying the resources needed to execute the plan. It may also involve creating user personas, identifying research questions, and selecting appropriate research methods. Planning: Data Collection: This stage involves collecting data from users through various research methods, such as surveys, interviews, or usability testing. It may also involve collecting data from existing sources, such as analytics or user feedback. Data Collection: This stage involves collecting data from users through various research methods, such as surveys, interviews, or usability testing. It may also involve collecting data from existing sources, such as analytics or user feedback. Data Collection: Data Analysis: This stage involves analyzing the data collected during the data collection stage to identify patterns, trends, and insights. This may involve qualitative or quantitative analysis, depending on the research objectives and methods used. Data Analysis: This stage involves analyzing the data collected during the data collection stage to identify patterns, trends, and insights. This may involve qualitative or quantitative analysis, depending on the research objectives and methods used. Data Analysis: Reporting and Communication: This stage involves presenting the findings and insights to stakeholders in a clear and concise manner. This may involve creating reports, presentations, or other communication materials that effectively communicate the research results and implications. Reporting and Communication: This stage involves presenting the findings and insights to stakeholders in a clear and concise manner. This may involve creating reports, presentations, or other communication materials that effectively communicate the research results and implications. Reporting and Communication: Iteration: This stage involves using the insights and recommendations generated by the research to iterate and refine the design of the product or service, and to inform future research and development efforts. Iteration: This stage involves using the insights and recommendations generated by the research to iterate and refine the design of the product or service, and to inform future research and development efforts. Iteration: By following a UX research framework, researchers can ensure that they are conducting research that is aligned with their objectives, effectively collecting and analyzing data, and communicating findings and insights to stakeholders. This can ultimately lead to more effective and efficient products and services that better meet the needs and preferences of users. Here are four popular UX research frameworks that I commonly use 1. The Lean UX Framework 1. The Lean UX Framework Lean UX is a user experience (UX) research framework that is focused on streamlining the UX research process to deliver results more efficiently. This approach is based on Lean principles, which are designed to eliminate waste and maximize value. The Lean UX research framework consists of the following six steps: The Lean UX research framework consists of the following six steps: Define the problem: In this step, you identify the problem or opportunity that you want to address with your research. This could be something like improving user engagement or increasing conversion rates. Develop hypotheses: Once you have identified the problem, you need to develop hypotheses about how to solve it. These hypotheses should be based on research, data, and insights from previous UX research. Create an MVP: With your hypotheses in place, you can create a Minimum Viable Product (MVP) to test your assumptions. This could be a simple prototype, landing page, or wireframe. Test the MVP: The next step is to test your MVP with users to gather feedback and validate your hypotheses. This could be done through interviews, surveys, or usability tests. Analyze the results: After testing the MVP, you should analyze the results to determine if your hypotheses were correct. If they were not, you can go back to the drawing board and revise your hypotheses and MVP. Iterate and improve: Based on the insights and feedback gathered during the testing phase, you can then iterate and improve your MVP until you have a solution that meets user needs and addresses the original problem. Define the problem: In this step, you identify the problem or opportunity that you want to address with your research. This could be something like improving user engagement or increasing conversion rates. Define the problem: In this step, you identify the problem or opportunity that you want to address with your research. This could be something like improving user engagement or increasing conversion rates. Develop hypotheses: Once you have identified the problem, you need to develop hypotheses about how to solve it. These hypotheses should be based on research, data, and insights from previous UX research. Develop hypotheses: Once you have identified the problem, you need to develop hypotheses about how to solve it. These hypotheses should be based on research, data, and insights from previous UX research. Create an MVP: With your hypotheses in place, you can create a Minimum Viable Product (MVP) to test your assumptions. This could be a simple prototype, landing page, or wireframe. Create an MVP: With your hypotheses in place, you can create a Minimum Viable Product (MVP) to test your assumptions. This could be a simple prototype, landing page, or wireframe. Test the MVP: The next step is to test your MVP with users to gather feedback and validate your hypotheses. This could be done through interviews, surveys, or usability tests. Test the MVP: The next step is to test your MVP with users to gather feedback and validate your hypotheses. This could be done through interviews, surveys, or usability tests. Analyze the results: After testing the MVP, you should analyze the results to determine if your hypotheses were correct. If they were not, you can go back to the drawing board and revise your hypotheses and MVP. Analyze the results: After testing the MVP, you should analyze the results to determine if your hypotheses were correct. If they were not, you can go back to the drawing board and revise your hypotheses and MVP. Iterate and improve: Based on the insights and feedback gathered during the testing phase, you can then iterate and improve your MVP until you have a solution that meets user needs and addresses the original problem. Iterate and improve: Based on the insights and feedback gathered during the testing phase, you can then iterate and improve your MVP until you have a solution that meets user needs and addresses the original problem. Overall, the Lean UX research framework is focused on rapid experimentation and continuous improvement. It allows designers and researchers to quickly test their assumptions and validate their hypotheses, leading to more effective UX solutions that meet user needs. 2. The Double Diamond Framework 2. The Double Diamond Framework The Double Diamond UX Research Framework is a design thinking approach to UX research that involves a four-stage process, with each stage involving divergent and convergent thinking. The goal is to explore a problem space and generate innovative solutions through an iterative process of discovery, ideation, development, and delivery. The four stages of the Double Diamond UX Research Framework are: The four stages of the Double Diamond UX Research Framework are: Discover: In this first stage, the goal is to explore the problem space and gather insights through user research, stakeholder interviews, and other sources of information. The focus is on divergent thinking, where the goal is to generate a wide range of potential solutions. Define: Once the research has been conducted, the next stage is to synthesize the findings and define the problem statement. This involves convergent thinking, where the goal is to narrow down the potential solutions and focus on the most promising ideas. Develop: In the third stage, the focus is on developing and iterating on potential solutions. This stage involves divergent thinking, where the goal is to generate a wide range of potential solutions and then narrow them down through testing and prototyping. Deliver: The final stage is about delivering a high-quality, user-centered solution. This stage involves convergent thinking, where the goal is to finalize the design and deliver a product or service that meets user needs and solves the problem identified in the Define stage. Discover: In this first stage, the goal is to explore the problem space and gather insights through user research, stakeholder interviews, and other sources of information. The focus is on divergent thinking, where the goal is to generate a wide range of potential solutions. Discover: In this first stage, the goal is to explore the problem space and gather insights through user research, stakeholder interviews, and other sources of information. The focus is on divergent thinking, where the goal is to generate a wide range of potential solutions. Define: Once the research has been conducted, the next stage is to synthesize the findings and define the problem statement. This involves convergent thinking, where the goal is to narrow down the potential solutions and focus on the most promising ideas. Define: Once the research has been conducted, the next stage is to synthesize the findings and define the problem statement. This involves convergent thinking, where the goal is to narrow down the potential solutions and focus on the most promising ideas. Develop: In the third stage, the focus is on developing and iterating on potential solutions. This stage involves divergent thinking, where the goal is to generate a wide range of potential solutions and then narrow them down through testing and prototyping. Develop: In the third stage, the focus is on developing and iterating on potential solutions. This stage involves divergent thinking, where the goal is to generate a wide range of potential solutions and then narrow them down through testing and prototyping. Deliver: The final stage is about delivering a high-quality, user-centered solution. This stage involves convergent thinking, where the goal is to finalize the design and deliver a product or service that meets user needs and solves the problem identified in the Define stage. Deliver: The final stage is about delivering a high-quality, user-centered solution. This stage involves convergent thinking, where the goal is to finalize the design and deliver a product or service that meets user needs and solves the problem identified in the Define stage. The Double Diamond UX Research Framework emphasizes the importance of both divergent and convergent thinking in the design process. Divergent thinking allows for a wide range of potential solutions, while convergent thinking helps to focus on the most promising ideas and ensure that the final product meets user needs. This iterative approach helps to ensure that the end product is well-designed, user-centered, and meets the needs of both users and stakeholders. 3. The Agile UX Framework 3. The Agile UX Framework Agile UX Research is a user-centered design approach that integrates user research into the Agile software development process. This framework emphasizes rapid prototyping and user feedback to create a product that meets user needs and addresses their pain points. The Agile UX Research framework involves the following steps: The Agile UX Research framework involves the following steps: Research and analysis: In this stage, the focus is on understanding the user’s needs and identifying the user stories that will guide the design process. This stage involves user research methods such as surveys, interviews, and user testing. Design and prototyping: Once the user stories have been identified, the next stage is to design and create a prototype of the product. This stage involves rapid prototyping and iterative design to quickly create a product that meets user needs. Development and testing: In this stage, the product is developed and tested using an Agile development methodology. The focus is on quickly developing and testing the product to ensure that it meets user needs. Launch and optimization: The final stage involves launching the product and optimizing it based on user feedback. This stage involves ongoing user research to gather feedback and insights, which are used to improve the product and enhance the user experience. Research and analysis: In this stage, the focus is on understanding the user’s needs and identifying the user stories that will guide the design process. This stage involves user research methods such as surveys, interviews, and user testing. Research and analysis: In this stage, the focus is on understanding the user’s needs and identifying the user stories that will guide the design process. This stage involves user research methods such as surveys, interviews, and user testing. Design and prototyping: Once the user stories have been identified, the next stage is to design and create a prototype of the product. This stage involves rapid prototyping and iterative design to quickly create a product that meets user needs. Design and prototyping: Once the user stories have been identified, the next stage is to design and create a prototype of the product. This stage involves rapid prototyping and iterative design to quickly create a product that meets user needs. Development and testing: In this stage, the product is developed and tested using an Agile development methodology. The focus is on quickly developing and testing the product to ensure that it meets user needs. Development and testing: In this stage, the product is developed and tested using an Agile development methodology. The focus is on quickly developing and testing the product to ensure that it meets user needs. Launch and optimization: The final stage involves launching the product and optimizing it based on user feedback. This stage involves ongoing user research to gather feedback and insights, which are used to improve the product and enhance the user experience. Launch and optimization: The final stage involves launching the product and optimizing it based on user feedback. This stage involves ongoing user research to gather feedback and insights, which are used to improve the product and enhance the user experience. The Agile UX Research framework emphasizes collaboration between designers, developers, and other stakeholders, as well as rapid iteration and continuous feedback. This approach enables teams to quickly identify and address user pain points and create a product that meets user needs. By integrating user research into the Agile development process, teams can ensure that the final product is well-designed, user-centered, and meets the needs of the target audience. 4. The Triple Diamond Framework This is my all-time favorite is. The Triple Diamond UX Research Framework is a flexible and iterative process that allows for creativity and experimentation at each stage of the design process. It emphasizes the importance of understanding user needs and the problem space before jumping into solution development and encourages collaboration and iteration throughout the design process. This is my all-time favorite is. The Triple Diamond UX Research Framework is a flexible and iterative process that allows for creativity and experimentation at each stage of the design process. It emphasizes the importance of understanding user needs and the problem space before jumping into solution development and encourages collaboration and iteration throughout the design process. This is my all-time favorite is. The Triple Diamond UX Research Framework is a flexible and iterative process that allows for creativity and experimentation at each stage of the design process. It emphasizes the importance of understanding user needs and the problem space before jumping into solution development and encourages collaboration and iteration throughout the design process. Triple Diamond UX Research Framework The Triple Diamond UX Research Framework is a design thinking approach to UX research that involves a three-stage process. The goal is to explore a problem space and generate innovative solutions through an iterative process of discovery, ideation, development, and delivery. This framework emphasizes the importance of divergent and convergent thinking in the design process, similar to the Double Diamond framework. The three stages of the Triple Diamond UX Research Framework are: The three stages of the Triple Diamond UX Research Framework are: Discover: In the first stage, the focus is on understanding the problem space and gathering insights through user research, stakeholder interviews, and other sources of information. The goal is to identify user needs, pain points, and opportunities for innovation. This stage involves divergent thinking, where the goal is to generate a wide range of potential solutions. Define: In the second stage, the focus is on synthesizing the research findings and defining the problem statement. The goal is to identify the most important user needs and prioritize them. This stage involves convergent thinking, where the goal is to narrow down the potential solutions and focus on the most promising ideas. Develop: In the third stage, the focus is on developing and iterating on potential solutions. This stage involves divergent thinking, where the goal is to generate a wide range of potential solutions and then narrow them down through testing and prototyping. The goal is to create a prototype that solves the problem identified in the Define stage and meets the needs of the target audience. Discover: In the first stage, the focus is on understanding the problem space and gathering insights through user research, stakeholder interviews, and other sources of information. The goal is to identify user needs, pain points, and opportunities for innovation. This stage involves divergent thinking, where the goal is to generate a wide range of potential solutions. Discover: In the first stage, the focus is on understanding the problem space and gathering insights through user research, stakeholder interviews, and other sources of information. The goal is to identify user needs, pain points, and opportunities for innovation. This stage involves divergent thinking, where the goal is to generate a wide range of potential solutions. Define: In the second stage, the focus is on synthesizing the research findings and defining the problem statement. The goal is to identify the most important user needs and prioritize them. This stage involves convergent thinking, where the goal is to narrow down the potential solutions and focus on the most promising ideas. Define: In the second stage, the focus is on synthesizing the research findings and defining the problem statement. The goal is to identify the most important user needs and prioritize them. This stage involves convergent thinking, where the goal is to narrow down the potential solutions and focus on the most promising ideas. Develop: In the third stage, the focus is on developing and iterating on potential solutions. This stage involves divergent thinking, where the goal is to generate a wide range of potential solutions and then narrow them down through testing and prototyping. The goal is to create a prototype that solves the problem identified in the Define stage and meets the needs of the target audience. Develop: In the third stage, the focus is on developing and iterating on potential solutions. This stage involves divergent thinking, where the goal is to generate a wide range of potential solutions and then narrow them down through testing and prototyping. The goal is to create a prototype that solves the problem identified in the Define stage and meets the needs of the target audience. Each stage of the Triple Diamond framework can be broken down into smaller steps and sub-processes, depending on the project and team’s needs. The framework emphasizes the importance of collaboration, iteration, and user-centered design. By following the Triple Diamond UX Research Framework, teams can create innovative, user-centered solutions that solve real-world problems and meet the needs of their target audience. I’ll be the bad guy and say it, There is no perfect UX Research Framework. As Saraah Doody said UX is messy. I’ll be the bad guy and say it, There is no perfect UX Research Framework. As Saraah Doody said UX is messy. I’ll be the bad guy and say it, There is no perfect UX Research Framework. As Saraah Doody said UX is messy. Designing a successful UX research framework or UX design solution requires a deep understanding of the user’s needs, goals, and behaviors, as well as the business objectives and constraints. There is no one-size-fits-all solution or perfect UX research framework that can be applied universally because every project has its unique set of challenges, goals, and user needs. Therefore, it is essential to tailor the UX research framework to meet the specific needs of the users and the business. UX research frameworks provide a structured approach to design thinking and can help teams develop a better understanding of the user’s needs, pain points, and behaviors. However, the success of the framework depends on how well it can be customized to meet the unique needs of the project. UX research frameworks should be adaptable and flexible to accommodate the unique needs of the users and the business. A successful UX design solution requires collaboration between designers, developers, stakeholders, and users. It is essential to involve users throughout the design process and gather feedback and insights to inform design decisions. By involving users in the design process, teams can create user-centered solutions that meet the needs of the target audience. In summary, there is no perfect UX research framework or UX design solution that can be applied universally. The success of the framework or design solution depends on how well it can be customized to meet the unique needs of both the users and the business. Therefore, it is essential to tailor the framework to the specific needs of the project and involve users throughout the design process to create user-centered solutions that meet the needs of the target audience.