AI Empathy Across Disciplines

You are correct about the sample size between subjects, which is why I provided the caveat. It is even small within one subject area. The per conversation WAI assessments, of which there are several hundred, show qualitatively similar results, although the questions are slightly different. Hence, the chance of the results being randomly different is low. The intent of the article is to point out that further investigation across the domains would seem to be a reasonable endeavor. Heck, people are already investing without doing the research and only some are doing the qualitative research afterward.

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I guess we will disagree on this. I find AI driven chat very inauthentic…it is so far from really usable at this point. I have lost track of how many times it has given me incorrect or unuseful support.

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Which is why I did not ever tell ChatGP or Copilot directly that they failed or were suboptimal. That being said, I suppose they could index this article, but somehow we have to bring some sense to things.

It seems to me embedding AI and ML in CRM and using them to drive or manage customer interaction is antethical to being more authentic.

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