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The banking sector is perhaps one of the major beneficiaries of modern advances in software technology. Open banking is an emerging banking trend that leverages APIs to help users use banking services through multiple online platforms. Voice-based search in banking applications could help customers easily access banking services, provide a new way of encryption, as well as enable communication with NLP-powered voice assistants. We’ll (finally) start seeing the implementation of blockchain applications in banking software next year. AI/ML-based chatbots and automated customer services inbanking software will be the new banking software trends in 2020.