Too Long; Didn't Read
69% of people would rather use their phone than approach an employee in a store. 85% of smartphone owners prefer messages as compared to calls and emails. 55% ignore marketing emails due to a flood of emails in their inbox, and 29% never listen to their voicemails. Texting is taking the center stage as the time to react is much shorter in comparison to email. 45% of texts are responded to - 8 times higher than emails where only 6% are answered. Curbside pickup is now becoming more widespread.