Too Long; Didn't Read
The advent of the internet was accompanied by the golden opportunity for businesses and companies to advertise as well as offer their products and services online. The 1-5 star review process allowed users to rate the quality of products or services they received from a particular business so that others could use this as a guide in deciding whether or not to patronize that business. Tech startups like Revuze, Aspectiva, Tact, Spirable and so on come in to provide a new way of rating which uses Customer satisfaction score (CSAT)