Quickbooks Online vs. Xero and 5 Alternatives for 2023

When we say “Accounting,” you usually think of taxes, money management, invoices, and a lot of overwhelming related stuff. Those could be mind-itching things, especially if you imagine yourself dealing with them on Excel or Google Sheets.

Even if you are a small-to-mid-size company or a startup, things could get really messed up combined with government regulations

To avoid your accountant getting depressed at the end of the quarter, look for solutions, consultations, or maybe for accounting software.

In this article, we are going to compare two of the highly rated accounting tools around the world for small businesses and startups. Quickbooks Online (QBO) and Xero

Plus 5 Top Alternatives to consider in case none met your requirements.

Considering that you have a solid grasp of accounting software, let’s dive in.

Quickbooks Online and Xero briefly

Both are cloud-based accounting systems designed to back up businesses with info and capabilities to view their finance status and run their daily transaction and banking reconciliation.

Each one of them is the number 1 competitor for the other in the SMBs market, however, with a different set of features both have, many businesses struggle to choose the right one that provides the perfect fit.

To make things easier to comprehend, we will start by comparing features plan by plan of both software and then circle back to the overall comparisons like the ease of use, customer support, and integrations

Quickbooks online “Simple Start” plan (30$) Vs. Xero “Starter” plan (25$)

Both companies offer a freemium trial (demo) and guidance to help you choose the right plan and 24/7 support for all plans and subscriptions, in addition, you can also use their mobile apps to run transactions more smoothly but with limited options compared to desktop usage.

Let’s start with Quickbooks online.

This is the very beginning plan of QBO backed with features businesses can utilize to:

On the other hand, Xero, at the first plan offered:

Not to forget that Xero also offers add-ons that enhance the user experience with an added cost of:

It is crystal clear that QBO, at the first plan, offers a wide range of capabilities compared to Xero. However, this is not a sufficient reason to go with one another.

Let’s see the second plans of both and what they have to add.

Quickbooks Online “Essentials” (55$) Vs. Xero “Standard” (40$)

QBO at the Essentials plan adds features such as:

Xero at the Standard plan adds only:

Also, the add-ons are available for all plans in Xero.

Quickbooks Online “Plus” (85$) Vs. Xero “Premium” (54$)

This is the last plan for Xero but not for QBO. Users of QBO have the option to upgrade to the last plan of it, which is “Advanced.” This plan targets mid-level companies and mature organizations. We will not mention it in this guide since we are focusing on small businesses.

In addition to the Essential plan of QBO, at the plus plan, you can also get the benefit of:

Hint: This is the perfect plan for you if you are running an e-commerce business and interested in using the product of QBO.

Xero at the Premium plan here completes its feature list by adding the following:

And no need to say that this plan could provide the perfect fit for you if you are dealing with multiple currencies.

This is a quick overview of the features of both software. if you want to look at a real-use example of features for QBO and Xero checkout this for QBO:

And check out this one for Xero:

Features aren’t the game changer in the realm of the software market.

We have to also check for things like:

• Ease of use.
• Integrations.
• Customer support.

Quickbooks Online Vs. Xero: Ease of use

Ease of use is relatively different from one to another; it actually depends on your familiarity with the overall accounting terms and your adaptability to any tool out there.

I have read more than 80 reviews for both Xero and QBO - the lowest and highest ratings-

For QBO, the tool is a user-friendly, customizable layout, offering a quick overview of profit and loss, expenses, bank account balances, invoices, and sales.

BUT…

I have noticed that people writing about how easy and user-friendly QBO is are mostly in directors/ CEO or accountant positions.

That doesn’t necessarily mean the tool is not for everyone. QBO offers a dashboard that is easy to navigate and customize to add the best business snapshots that can help you to make better decisions.

Reading the reviews, I can say there are some common issues OBO users face:

• Poor results from the search function- in the right corner of the dashboard-
• sudden updates that left the user unable to switch to default without customer support.
• hard to sign up from a different device.

For Xero, the tool looks fresh and easy to navigate since it labels and combines all of its features in four main pages on the dashboard-Business, Accounting, Projects, and contacts- with an ability to contact support in each data entry section to avoid miss-clicks.

With customizable widgets on the dashboard, you can choose the business snapshots to place on the main page that is most useful for you to run your finance.

Reading through reviews, I noticed that most critical reviews aren’t mentioning difficulties in the use of the product but rather other issues related to features.

The blog post and comparison pages I read before writing this article mainly were saying that the edge of ease of use goes to Xero rather than QBO, which seemed to be an unobjective and biased approach.

To not fall into this trap, I will let you decide according to the data from G2, Capterra, and Getapp software review websites.

The rating of ease of use in the three websites for both tools was like this

Quickbooks Online Vs. Xero: Customer support

Both do their best to support the customer's life cycle with various resources and guides.

Here is what Xero and QBO have to back up their users:

QBO here takes agent support further compared to Xero, which makes sense since the customer base of QBO is bigger than Xero’s.

When it comes to user reviews, I found that some of them say that customer support is perfect, written with a 5-star rating. At the same time, some of the reviews say that customer reps are unavailable, incompetent, or out of reach. Such reviews were written for both.

This is confusing, isn’t it? If we were to look at the other side of the circumstance, it would make much more sense if we assumed that those complaining users didn’t leverage resources and product training in the first place.

Most users scan or maybe don’t read guides and help articles and jump right away to request an agent's help. Such users make it harder for customer support to keep up with them, which also makes the waiting duration longer for users with serious obstacles.

It is absolutely okay to ask for help from customer services but not to waste your time waiting for the return call. Leverage every source they have provided for you and get to know the essence of the product in the demo trial.

This is the rating of Customer support of both companies, from G2, Capterra, and GetApp:

Quickbooks Online Vs. Xero: Integrations

Your Accounting Software is one of your core tools that help run your business, and for maximum results, a good tool integrates with other tools like:

• CRMs
• Secure payment platforms
• Time tracking
• Reporting tools
• E-commerce
• Email marketing tool

Both Xero and QBO offer a wide range of integration capabilities. Check out what integrates with Xero from Here, and what integrates with QBO from Here.

Who wins?

Answer: None of them. The purpose of this article was to guide you toward choosing one that may work for you, not to proclaim the best in the market.

Understand what you actually need and why. Try to find answers to what is keeping you up at night. Contact sales and leverage every source and guide to get the utmost benefit of the demo trial, or better yet, reach out to current product users if sales reps can’t address your objections.

If you're not done researching or feel that none of them would be the missing tool in your business’s structure, here are some alternatives to Xero and Quickbooks Online.

5 Quickbooks Online and Xero Alternatives

1. Wave: Best affordable accounting system for on-budget sole proprietors

Businesses looking to avoid additional subscription fees may find Wave's user-friendly accounting software and free plan ideal. Similar to Stripe or PayPal, the platform makes money by processing online payments and keeping a percentage of the transaction fee.

Currently, fees for bank transactions are 1% plus a $1 minimum fee, while credit card purchases are charged 2.9% + $0.60. In addition, Wave generates money with a payroll plugin that automates salary distribution and document management.

Users can also take advantage of accounting coaching services and bookkeeping specialists to boost their confidence during tax season. The platform's colorful user interface has a dashboard for cash flow insights, several reports for profit/loss and balance sheets, and other necessary business tools.

Pricing:  Free; online payments are charged at a percentage plus a fixed rate

G2 review page

2. Sage Accounting: best for in-depth reports and analytics

Sage offers specialized accounting software for companies of all sizes, projecting a corporate and professional image for straightforward accounting solutions. Notable features include filter- and date-based reports that may be customized, including audit trails and cash flow statements.

However, there may be a learning curve.

Sage Business dashboard provides comprehensive insights through data transfer, making it appropriate for contexts that are data-rich. Extensive visibility, simple bank integration, automated transaction categorization, and tax features like sales tax tracking and 1099 reports are all provided by the dashboard. With data extraction and sorting, unlike other mobile apps of Xero and QBO, Sage's paid AutoEntry feature -available on the mobile app- tool shines beyond receipt collection and can handle a variety of documents. Even if integration with 31 marketplace apps is beneficial, there may be an extra subscription fee.

Pricing: starter plan of 10$, last plan 25$

G2 review page

3. Zoho Books: best for software suite integration

Zoho Books offers a comprehensive software suite that addresses a range of business needs. The software offers solid professional skills despite occasional interface congestion.

Project, time, and inventory monitoring, among other crucial bookkeeping capabilities, are all included in Zoho Books. Although getting used to the interface's amount of information may take some time, custom account limitations are possible with the budgeting tool, making it appropriate for company budgets.

There are numerous possibilities with customization features in the reports area. Accounting software has parts specifically designed to capture tax payments and other events, making it accessible to both users and invited accountants.

Zoho interfaces with nine payment processors for online invoice payments, even classifying Stripe transaction fees. It is possible to integrate external and internal apps with Zoho apps. Zoho Books offers effectiveness without superfluous extras, making it a dependable tool for business accounting.

Pricing: A free plan is accessible, while the paid plans commence at $12 per organization per month. Supplementary users can be incorporated into any plan for an extra $3 per month.

G2 review page

4. OneUp: best for sales and accounting integration

OneUp is a user-friendly solution with a simple layout that includes separate "apps" for accounting, CRM, invoicing, projects, costs, and purchasing. A search function, in particular, makes navigating easier by providing quick access to required actions. Users can activate only the apps they actually need thanks to the platform's adaptability, which can result in a minimalist or feature-rich experience.

Comprehensive client management is made possible by seamless integration between the CRM and other apps. The feature's seamless integration of billables, customer interactions, and contact information supports both sales and accounting operations. While there are some basic tax preparation features in place, manual time tracking facilitates more extensive processes. OneUp's inventory management excels at preventing product shortages for commonly purchased commodities through automatic ordering.

Pricing: Starting at $9/month, you'll need the $19/month plan to invite business partners or accountants and access support, with prices scaling according to user numbers.

G2 review page

5. LessAccounting: Best for tracking vehicles and mileage

A user-friendly accounting system with a visually appealing dashboard that gives crucial company data is provided by LessAccounting. The layout of the software implies a dedication to making accounting activities simpler. The software includes written instructions that can be used to complete routine tasks or to clarify certain tax and accounting concepts. Customer service is easily accessible via chat.

There are available options for basic bookkeeping, such as recurring invoices and proposals. The capability to track mileage for company vehicles is a unique feature, ideal for companies with a fleet. The process of creating a spending category budget is simple and resembles personal finance budgeting. The program automatically delivers "Monday emails" that include company statistics and budget reminders.

Options for payment connection include Stripe, WePay, PayPal, and Square. LessAccounting offers transaction processing at a rate of 2.7% + $0.30. The company's in-house staff of accountants for assistance, aiding during tax season. Diverse reports provide multifaceted insights for both business analysis and IRS compliance.

Pricing: There is a free plan that covers invoicing, and for more advanced accounting capabilities, paid plans begin at $24 per month.

G2 review page

The bottom line

The decision between QuickBooks Online and Xero in the realm of accounting software ultimately comes down to the particular requirements and preferences of your company. Both platforms provide a variety of tools, integrations, and customer service to assist you in properly managing your funds. You may make a well-informed choice that supports your business objectives by taking into account elements like ease of use, integration potential, customer support, and some particular features.

The good news is that you aren’t stuck choosing between two options. SaaS is way much broader these days, that’s why take a look at other tools like Wave, Sage Accounting, Zoho Books, OneUp, and LessAccounting, to make sure you get the right solution to simplify your financial operations and support the expansion of your firm.