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The art of effective listening is the advice from Stephen R. Covey “Seek first to understand, then to be understood’. By following this as a single most effective principle, leaders can bring about a huge positive transformation in their organisations. Effective listening enables them to add value to the organisation by enabling them to build critical thinking skills in their organisation by: Enabling them to enable them to shift their understanding of the root of the underlying root of a problem. They enable their employees to think from a root-to-day basis to find their own solutions to their problems.