If you are a full-time remote worker, like me, you will relate to the following statement: I sit on my ass WAY too much! With a recent increase in cash flow, I decided to dive headfirst into the home fitness world and purchase a MIRROR. At the time of purchase, the primary competing product was the Peloton bike; however, the
Because the MIRROR is a large sum of money, I spent a lot of time researching the web for answers. Unfortunately, searching “mirror” or “mirror fitness” on Google can lead to many unhelpful search results. Scanning the MIRROR’s
After purchasing the product, I was directed to choose a delivery date. Once the delivery date was near, I was able to choose a 4-hour window for delivery, which was managed by a 3rd party logistics provider. In my case, it was XP Logistics that handled the delivery and wall installation. The installation process of the MIRROR hardware device was extremely quick (< 30 minutes). It was so fast that the delivery guy was about to leave without anchoring the MIRROR to the wall. Anchoring the device to the wall is critical because it prevents someone from knocking it over.
The distance from where the top of the MIRROR touches the wall to the ground is 64.5 inches. On the ground, the stand is 5 inches from the wall. Not including the stand, the dimensions of the MIRROR are approximately 56.6 inches by 22.5 inches.
After attempting to connect the MIRROR to my WIFI myself, I quickly ran into problems on the final step. I called customer service and was on the line with them for over an hour trying to troubleshoot problems. After trying a million different things, she forwarded my issue to their engineering team.
The engineering team followed up with several emails and a phone call once they figured out a potential fix. At this point, I learned that the engineering team went and bought my exact WIFI router in order to diagnose the issue. Talk about dedication!
Unfortunately, the engineering team’s seemed to solve one issue, but another one presented itself. Soon after this realization, I was back on the phone with their customer service team. I was moments away from initiating the return of the product for a full refund, until the customer service team managed to convince me to give it one more shot. After another 20 minutes of troubleshooting, we were able to figure out the current installation issue and connect my MIRROR.
At this point, you might be wondering why I stuck with the MIRROR installation process. There are three primary reasons why I did not return my MIRROR:
Understand how to log into your WIFI router to change its settings
Some settings for your WIFI router might only be accessed via desktop and not the mobile app
Change WPA/WPA2/WPA3 security settings on your WIFI router
Most WIFI routers provide multiple networks: 2.4GHz and 5GHz
Know the brand and model of your WIFI router and modem
Know how to reset your WIFI router and modem
I spent so much time talking to customer service during my MIRROR installation experience that I felt like I made a new friend. While the installation experience was a pain, I have to commend their customer service and engineering team. They proved to be knowledgeable, patient, and kind throughout the lengthy installation process. If I did not encounter a customer service rep who proved to have all three of those qualities, they would have lost a customer. In the end, they redeemed themselves with a generous discount on the monthly subscription for my experience.
All interactions with the MIRROR besides turning it on/off are through their mobile app. Assuming your MIRROR and phone are using the same WIFI, the MIRROR will automatically connect with your mobile app’s profile once you power on the MIRROR. The process of turning on the
The UI/UX in the mobile app was simple and intuitive. The interface has five different tabs (e.g. Home, Classes, Live, Activity, Settings). The Home screen has class recommendations, bookmarked classes you liked, time savers (quick filters for class selections), and community engagements. The Classes tab includes classes grouped by type (e.g. cardio, barre, boxing), programs (e.g. “30-Day Start Strong Program”), and collections (e.g. “In the Mood For: Ultimate Unwind”). The Live tab includes the schedule for live classes. The Activity tab includes a record for which classes you have completed, and the Settings tab includes app configuration options.
*My experience was only using the Android app version. The IOS app could be a better or worse experience.
The class selection is incredible! Other than the obvious cardio and strength classes,
Any device that connects to the internet poses a risk of being hacked. If you read one of my previous
Perhaps the most attractive thing about the MIRROR is its looks. For those who desire fitness equipment that saves space AND looks good, then this product is perfect for you. My MIRROR looks sleek in my tiny apartment and saves me much-needed space. It also comes in handy to have an extra mirror in your home.
As a data professional, I refuse to extrapolate my frustrating MIRROR installation experience to the average individual’s experience. The mobile app’s software is managed through the cloud so the company can push updates and improvements to the app anytime they desire. There have been several updates since my time of purchase a few months ago. The optimistic version of myself would like to think that my installation situation was an unusual one and that updates to the app will improve user experience over time.
The pessimistic version of myself would recommend future
Besides the installation experience, I can honestly say that I have loved the product. It has increased the frequency that I exercise and exposed me to new fitness experiences (e.g. barre lol) that I would have never tried otherwise. I believe this frequency will continue because of the lessons I learned in Atomic Habits, a comprehensive guide on how to create good habits. In Atomic Habits, James Clear offers four steps to creating good habits:
Cue — Make it obvious
Craving — Make it attractive
Response — Make it easy
Reward — Make it satisfying
PS: If you wish to purchase a MIRROR, please use my
Image Sources: All images were by the author.
First published here