The Old 1-5 Star User Review Process is Being Transformed for Better Customer Experience

Written by chukwubejoseph | Published 2020/01/10
Tech Story Tags: user-research | online-reviews | customer-experience | online-business | business-strategies | business-solutions | business-intelligence-tool

TLDR The advent of the internet was accompanied by the golden opportunity for businesses and companies to advertise as well as offer their products and services online. The 1-5 star review process allowed users to rate the quality of products or services they received from a particular business so that others could use this as a guide in deciding whether or not to patronize that business. Tech startups like Revuze, Aspectiva, Tact, Spirable and so on come in to provide a new way of rating which uses Customer satisfaction score (CSAT)via the TL;DR App

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Written by chukwubejoseph | Entrepreneur, Content Marketing Consultant. Founder and CEO of Digitage.net
Published by HackerNoon on 2020/01/10