Setting Up Your Customer Support System on Zendesk [A How-To Guide]

Written by kamarouski | Published 2020/05/25
Tech Story Tags: customer-support | customer-service | zendesk | startup-lessons | customer-experience | hackernoon-top-story | customer-success | startups

TLDR Setting Up Your Customer Support System on Zendesk [A How-To Guide] The checklist has more than 50 points and is organized into groups based on the main functions of the typical customer support system including the next sections:Account & Agents Channels Branding Workflows Triggers & Automations Self-service (Help Center) KPIs & Reporting. It helps you to prepare your technologies and build a customer support strategy and service culture on top of it. The checklist is designed for Zendeksk but you can use it for any other system with the proper adoption.via the TL;DR App
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Written by kamarouski | Zendesk Expert. Pythia CEO & Co-Founder.
Published by HackerNoon on 2020/05/25
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