TLDR
Companies are scrambling to find ways to stay afloat and make the remote work model "work" Of all the departments, the customer service department is the hardest hit. The advice given here is a reflection of the conversations I've had with several remote team managers over the past month. In a nutshell, here's what they recommend to manage remote team's customer support team's performance remotely. The idea is not to pressurize your team, but to optimize performance, retain customers through quality customer service & make managing remote team less challenging.via the TL;DR App
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Written by fkwrites | B2B || MarTech || SaaS Human-centric content.
