TLDR
Gartner: Conversational AI is a voice assistant that can engage in human-like dialogue, capture context, and provide intelligent responses. Examples include Apple Siri, Amazon Alexa, and Google Virtual Assistant. Typical applications exist in HR, IT help desk, and self-service, but customer service is where chatbots are already having the most impact. With conversational analytics, you can get the opportunity for better navigation through all this data, extract the right data sets from multiple sources, and make it available via voice or type queries.via the TL;DR App
no story
