Customer Service Automation: What It Is And How To Find Balance

Written by daryna | Published 2020/06/20
Tech Story Tags: customer-service | automation | chatbots-and-customer-service | good-company | chatbots | nlp | customer-experience

TLDRCustomer service automation is not a new thing in business. Many brands have successfully implemented automation to streamline the processes and save costs. However, there are still many questions on how to balance automation with a human touch and worries about sounding robotic and impersonal.via the TL;DR App
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Written by daryna | Content Manager at BotsCrew
Published by HackerNoon on 2020/06/20
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