TLDR
In 2020, citizens conduct almost all of their interactions with government agencies digitally. 75% of states have launched chatbots to help agencies answer unemployment and COVID-19 questions. As of May, more than 40 million Americans have applied for unemployment benefits. 50% of state agencies have already implemented a conversational AI solution to handle these applications. A virtual assistant can replace obsolete forms with efficient, conversational flows and navigate tax-payers to the proper paperwork, guide unemployed citizens in applying for benefits, and easily collect billing information.via the TL;DR App
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Written by IsraelK | CEO at Hyro, the world's first Adaptive Communications Platform
