The feedback you gather will only be as good as the questions you ask.
With the variety of website polls & mini survey tools in the market, it is easy to set up quick feedback sessions on your website. In this blog, I have listed down some set of questions that you can ask your users/customers. And I thought, touching questions in on the different business types will help you at best than splattering them aimlessly.
Here you go…
- E-commerce websites
- Blogging portals
- SaaS and software companies
- Educational websites
- Telecommunication websites
E-commerce websites:
- Did you find the product you were looking for?
- What do you think of our today’s deal?
- How easy was our navigation throughout your purchase journey?
- Do you think our website matches your search style?
- If not us who do you buy this product from?
- How efficient are we compared to other e-commerce sites?
- One best thing about us?
- Is our website appealing?
- How did you know we exist (business wise :P)?
- What’s so good about us? Our product, design or usability?
- Would you refer us to your friends?
- Do we have everything that you want?
- Would you come back to us for your next purchase?
- How effective is our website compared to others?
- Was our checkout process easy?
- Do you think our payment process is trustworthy?
- Which dealer would you rate as the best?
- Which of our competitor’s price you want us to match to?
- Do you think our support team deserves a champagne?
- Do you think our website’s BG and texts get along well for better readability?
Blogging portals:
- What is the one thing you would add to this blog?
- How easy was this blog to read?
- Do you think we could have done this blog even better?
- Do you like the way our authors write?
- Whose write up interests you the most?
- Do you feel our blogs are informative?
- How well are our image choices for the blogs?
- How often do you read our posts?
- Would you want to add any other category to our portal?
- Who do you think we should look up to?
- What are the other blog portals you like?
- What should we concentrate more on? Readability, Information or designs?
- Would you subscribe to our new posts?
- Our blogs are good, better, the best or not so well?
- Would you like to send us some of your writes up?
- Where did you hear about us?
- Which one will you choose as the best blog?
- Who do you think is our competitor?
- Do you like the font style we use?
- Will you guest blog for us?
SaaS and software companies:
- What is the reason for not buying our product today?
- Could you tell us what is missing?
- What do you like about our product?
- Would you refer us to your friends?
- Does our tool match the current market standard?
- Why do you think you don’t need us?
- Are we expensive?
- Which car brand you would compare our product with (product smartness wise)?
- What do you think we should include?
- What made you buy our tool?
- Was our overview video helpful?
- What were the challenges you faced before using us?
- Do you think our tool is easy to use?
- Were you using any of our competitors’ product before?
- How helpful are our blogs?
- How quickly your goal can be achieved with our tool?
- Could you send us a detailed review? We like knowing our customers!
- Does our content help you understand product quickly?
Educational websites:
- How well did the instructor teach?
- Could you tell us what you learned from today’s session?
- Does the instructor sound knowledgeable?
- What do you think we should teach you next?
- Would you like to have F2F with our instructor?
- Did our instructor teach the course material clearly?
- What are the things our instructors missed out on?
- Was the instructor well organized in the class?
- Did the instructor answer to all the students’ questions?
- Do you want us to add anything to our website?
- What should our goals be (in terms of teaching)?
- Were you able to stick to the instructor’s teaching pace?
- Do you feel the assignments would help you in the longer run?
- Would you mention — the instructor’s teaching was kick-ass’?
Survey for e-learning websites:
- How will you rate our e-learning syllabus on the scale of 0–11?
- Does our e-learning video help you?
- What are the other topics you want us to include?
- Do you look at our recorded sessions?
- Where did you find us first?
- Will you recommend us to your friends?
- What are the other facilities you want us to provide you?
Telecommunication websites:
- How well are our accomplishments from the day you knew us?
- Are you satisfied with the information you receive from us?
- Would you like to recommend us to others?
- What will you say as the best you found in us?
- How good is our service at the consumer level?
- Who do you see as our competitor for (this) new venture?
- Do you want to add anything to our timeline?
- What are the reasons for not using us?
- From which source you came to know about us?
- Which of our services are more useful to you?
- Do you call to our customer care?
- What was the reason you called our customer care last time?
- Which of the following source/medium did you find us on? 1. T.V 2. Newspaper 3. Magazines 4. Internet
- How many months have you been using our service?
- How many different service providers did you use in the past?
- How much satisfied are you with our price?
- What influences your buying decision?
- Which parameter do you look for while selecting a service provider?
- What features attract you the most from a telecom industry’s advertisement?
- Which of our advertisement did you like the most?
So here we are! Go ahead and have fun building surveys and polls.
Also, I am looking forward to hearing which questions you used from the list. And if you have some interesting questions add them in the comment so we could all benefit.