Guhanga udushya muri serivisi: Gukoresha AI no Kwiga Imashini

Debashish Acharya ni umuyobozi ufite icyerekezo cyiyemeje guteza imbere itangwa rya serivisi binyuze mu buhanga bwa Artificial Intelligence (AI) no Kwiga Imashini (ML). Afite uburambe bwimyaka 19 muri HR na IT, Debashish yagize uruhare runini mugutezimbere ibikorwa byisi. Nkumuyobozi wa ServiceNow HR, yagize uruhare runini mugushyira mubikorwa sisitemu zongera uburambe bwabakozi no gutwara imikorere ikoresheje ikoranabuhanga.

Ubuhanga bwa Debashish bugaragaza muburyo bwe bwo gukoresha ikoranabuhanga nka Generative AI, Imashini Yiga Imashini Algorithms, Chatbots, Chat Agent, hamwe nubushakashatsi bwakozwe na AI. Ku buyobozi bwe, udushya twavuye mu myumvire tujya mu bisubizo bifatika, koroshya imikorere no gushyigikira abakozi batandukanye ku isi. Kurugero, ishyirwa mubikorwa ryubushobozi bwishakisha rya AI ryatezimbere cyane gushakisha amakuru, kunoza imikorere nuburambe bwabakoresha kurubuga rutandukanye.

Ubwitange bwe mu kuzamura ikoranabuhanga buhuza n'icyerekezo cyo kuba indashyikirwa mu mikorere na serivisi nziza y'abakozi. Debashish iteza imbere ubudahwema, ikubiyemo umuco wo gutera imbere no guhuza n'imihindagurikire itera intsinzi mu muteguro.

Gushyira mubikorwa no kwagura AI yibyara

Debashish Acharya ni umuvugizi wingenzi wa Generative AI, akamenya ubushobozi bwayo bwo guhindura imikorere muri HR na IT. Uburyo bwe butangirana nicyiciro cyagaciro (PoV), kikaba ari ingenzi cyane mugusuzuma ibishoboka bya AI. Debashish abisobanura agira ati: “Intambwe yambere ni ugushiraho intego zisobanutse no gushyiraho ibipimo byo gupima intsinzi. Iki cyiciro ningirakamaro muguhuza imikoreshereze yimigambi nintego yagutse yubuyobozi no kwemeza ko ikoranabuhanga ritanga inyungu zifatika.

Nyuma ya PoV, Debashish ashimangira isuzumabumenyi ryuzuye mu bucuruzi kugira ngo hamenyekane umusaruro wa Generative AI ku ishoramari kandi bikwiye. Agira ati: "Dusuzumye neza agaciro k'ubucuruzi, dushobora kwemeza ko Generative AI ihuza n'intego z'umuryango kandi igatanga umusaruro ushimishije."

Agaciro k'ubucuruzi kamaze gushingwa, Debashish arasaba gushyiraho intego zisobanutse n'ibipimo by'ingenzi byerekana imikorere (KPIs) kugirango bayobore ishyirwa mubikorwa. Ibi bikubiyemo gusobanura aho umushinga ugeze, gushyiraho igihe nyacyo, no gutanga ibikoresho. Aragira inama ati: "Intego zisobanuwe neza ni ingenzi mu guhuza itsinda no gucunga ibiteganijwe muri gahunda zose."

Mugihe cyo koherezwa, Debashish ashyigikiye kwinjiza neza AI ya Generative muri sisitemu iriho kugirango hagabanuke ibibazo. Aratanga inama yo gukora imishinga yicyitegererezo cyangwa gushyira mubikorwa bike kugirango igerageze imikorere no guhuza. Agira ati: “Gukemura ibibazo byo kwishyira hamwe no guhuza amakuru hakiri kare ni ngombwa kugira ngo ibyoherezwe neza.”

Mu cyiciro cya nyuma, Debashish yibanze ku gupima ashingiye kubushishozi bwumushinga. Arasaba kunonosora ikoranabuhanga, kwagura ubushobozi, no gutanga amahugurwa ninkunga byuzuye. Yongeyeho ati: "Intego ni ukureba ko AI ikora ibishoboka byose kugira ngo ihure n'ibikenewe byihuse kandi ihuze n'iterambere ry'ejo hazaza."

Kuzamura Ubunararibonye bwabakoresha hamwe na AI-ikoreshwa nigisubizo

Kohereza ubushobozi bwa AI bushakisha ubushobozi bwazamuye cyane uburambe bwabakozi no gukora neza. Iterambere ryagabanije igihe cyakoreshejwe mugushakisha amakuru, kuzamura umusaruro no kunyurwa. Debashish agira ati: "Ubushobozi bwo gushakisha AI bushyigikira indimi nyinshi, butanga ibisubizo bijyanye, incamake, hamwe n'ubusobanuro bukomeye." Ibi ni ingirakamaro cyane mugukemura ibitari icyongereza no kunoza isi yose.

Kuringaniza tekinike tekinike hamwe nuburambe-bwabakoresha ni ngombwa. Debashish ashimangira akamaro ko kwemeza ibisubizo bya AI byoroshye kandi byoroshye. Gukomeza ibitekerezo byabakoresha nibyingenzi mugutunganya ibisubizo. Uburyo bukoreshwa nkibisobanuro byerekana imiyoboro hamwe nuyoboro wihariye wabigenewe bituma habaho igihe nyacyo cyo guhindura, gushimangira ubwitange kuburambe bwabakoresha.

Kuki AI no Kwiga Imashini?

Igikoresho cyo gukoresha AI hamwe no Kwiga Imashini bituruka ku cyifuzo cyo kuzamura imikorere, gukora ubunararibonye bwabakoresha, no gukomeza imbere yiterambere ryikoranabuhanga. Debashish abisobanura agira ati: "Kwiga AI na Machine Kwiga bisesengura amakuru menshi, bitanga ubumenyi kuburyo gakondo bushobora kubura." Ubu bushobozi ni ingenzi mu guhindura imikoreshereze yamakuru, kunoza ibyemezo, no kuzamura imitangire ya serivisi.

Debashish ateganya ko Kwiga AI na Machine bizakomeza gutera imbere, bitanga isesengura ryambere ryo guhanura, gutangiza inzira zigoye, no kumenya icyuho kiri mu ngingo zubumenyi. Iterambere rizoroshya imikorere, ritume urwego rwo hejuru rwigenga, kandi rutezimbere gufata ibyemezo, biganisha kumikorere myiza no kunoza imitangire ya serivisi muri HR na IT.

Chatbots Impinduramatwara Gutanga Serivisi

Ikoranabuhanga rya Chatbot na Agent Ikoranabuhanga ryahinduye itangwa rya serivisi ku isi, agace Debashish Acharya yerekanye ubushishozi buke. Icyo yibandaho ni ugukoresha ubwo buhanga kugirango atange ubufasha bwabakozi kandi bunoze.

Chatbots ikora ibibazo bisanzwe kandi ihujwe nubumenyi bushingiye kandi isaba kataloge gutanga ibisubizo nyabyo. Debashish yunganira urutonde rwibiganiro, rutanga ibisubizo byamenyekanye kandi bigafata ibisubizo birambuye. Agira ati: “Intego ni ugushiraho imikoranire ishishikaje, imeze nk'abantu yumva ko itabishaka kandi yitabiriwe.”

Amahugurwa Yibyara AI hamwe nUrurimi runini (LLMs) kugirango akemure ibibazo byoroshye nabyo ni ngombwa. “Sisitemu ya AI igomba gutandukanya ibibazo bisanzwe bibazwa n'ibibazo byoroshye, bikayobora ibya nyuma kugirango bibe byakemurwa neza; hari n'ibisabwa n'amategeko mu gihugu. ”Debashish yagize ati. Kubibazo byinshi bigoye, guhuza Agent Chat ituma inzibacyuho zidasubirwaho kubakozi bazima mugihe automatike idashobora gukemura neza ibibazo. Yongeyeho ati: "Guhuza inkunga zikoresha kandi mu gihe nyacyo zitanga ubufasha ku gihe kandi nyabwo nta gutinda."

Ibi bintu byateye imbere-bisobanutse neza ibisubizo, gukemura-auto-reaction, hamwe no guhuza ibikorwa byinshi-bifite ubushobozi bwo kunoza ibikorwa byo gufasha isi yose no kuzamura uburambe bwabakozi mugutanga ibisubizo byihuse, byukuri, kandi byihariye.

Imiyoborere ya AI no Gutekereza ku myitwarire

Debashish azi neza akamaro k'imiyoborere ya AI, cyane cyane ko tekinoroji ya AI na Machine Learning igenda yinjizwa mubikorwa byo gutanga serivisi. Yashimangiye ko kohereza AI mu nshingano zayo bitareba imikorere no guhanga udushya gusa ahubwo ko no kubahiriza amabwiriza agenga imyitwarire. Asobanura agira ati: "Moderi ya AI igomba kugengwa no gukorera mu mucyo no mu mucyo." Kugabanya kubogama no kwemeza gufata ibyemezo bingana, Debashish yunganira gukurikirana buri gihe sisitemu ya AI, yibanda ku busugire bwamakuru no kubazwa.

Debashish kandi yagize uruhare mu gukemura ibibazo bijyanye n’ibanga ry’amakuru no kubahiriza amabwiriza y’isi nka GDPR. Akorana cyane namategeko, kubahiriza, hamwe nitsinda ryibanga ryamakuru kugirango yizere ko imiterere ya AI yubahiriza amategeko yihariye yigihugu, cyane cyane mugukemura ibibazo bya HR byoroshye. Ubuyobozi bwe mukubaka urwego rwo gukoresha imyitwarire ya AI yerekana uburyo bwo gutekereza-imbere, kureba ko iterambere ryikoranabuhanga rihuye ninshingano za sosiyete.

Ubufatanye bwambukiranya imikoranire ya AI

Debashish avuga ko byinshi yatsindiye mugukoresha ibisubizo biterwa na AI kubufatanye bukomeye. Yashimangiye ko ari ngombwa guhuza ibikorwa bya AI n'intego nini z'umuteguro, bireba abafatanyabikorwa ba HR, IT, amategeko, n'ibikorwa. Agira ati: "AI ntabwo ari ikoranabuhanga ryacecetse; agaciro kayo karagerwaho iyo kinjijwe mu bikorwa bisanzwe kandi iyo amakipe akorana nta nkomyi."

Ku buyobozi bwe, amatsinda akorana ubufatanye kugira ngo ishyirwa mu bikorwa rya AI na ML rihindurwe kandi rinini mu nzego zitandukanye. Debashish yerekana akamaro ko gutanga amahugurwa ahuza abakozi kugirango abakozi baturutse mu bice bitandukanye basobanukirwe nuburyo ibisubizo biterwa na AI bishobora kuzamura imikorere yabo. Ubu buryo bwuzuye buteza imbere umuco wo guhanga udushya, ukemeza ko AI idatera imbere mu buhanga gusa ahubwo ko ishobora guteza imbere ubucuruzi.

Ingamba za AI n'amasomo twize

Kwinjiza ibikoresho bya AI hamwe no Kwiga Imashini hamwe na platform zihari bisaba inzira yibikorwa. Debashish yibanze ku guhuza tekinoroji hamwe nakazi gasanzwe hamwe namakuru yimiterere. Agira ati: "Kwipimisha no kwemeza byimazeyo ibikoresho bya AI na ML bitanga ubushishozi kandi bigakora neza muri sisitemu yacu". Ibi bikubiyemo kumenya ingano yamakuru akenewe hamwe ningingo zingenzi zamakuru yo kwiga imashini neza, kwemeza ko amakuru kuva mumezi 6 kugeza 12 ashize aboneka kumahugurwa yicyitegererezo.

Amakuru yo mu rwego rwo hejuru ni ngombwa kuri sisitemu yo kwiga imashini. Amabwiriza agenga abakozi bunganira gutanga ibisobanuro birambuye, kubungabunga ibirimo neza, no kwemeza ko ibipimo ngenderwaho byorohereza umusaruro wa AI. Debashish ashimangira akamaro ko kwinjiza abakoresha amaherezo hakiri kare kugirango batange ibitekerezo kandi banonosore ikoranabuhanga kugirango babone ibyo bakeneye. Gusubiramo buri gihe no kuvugurura imiterere ya AI byemeza ko tekinoroji ikomeza gukora neza kandi igahuzwa nintego zubucuruzi, kuzamura imikorere.

Ubwitange bwa Debashish Acharya bwo gukoresha AI na Machine Learning muri HR na IT byerekana icyerekezo cye cy'ejo hazaza aho ikoranabuhanga ritera serivise nziza. Yibanze ku mikorere ikora, imiyoborere myiza, hamwe n’ubufatanye hagati y’imikorere ntabwo byongereye uburambe ku bakozi gusa ahubwo byanashyizeho urwego rwo guhanga udushya mu itangwa rya serivisi. Mugihe ikoranabuhanga rya AI rikomeje gutera imbere, Debashish akomeza kuba ku isonga ryiri hinduka, akemeza ko ayo majyambere ahujwe nintego zumuteguro kandi bigatanga agaciro karambye. Ubuyobozi bwe ntabwo burimo gushiraho ibihe gusa ahubwo binashyiraho urufatiro rw'ejo hazaza h'ibisubizo biterwa na AI muri HR ndetse no hanze yarwo.