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In the previous post of this series on Incident Management — How to hire people with a knack for it — I shared my views on the hiring of engineers who will be handling production systems. This post will describe an onboarding experience that would be good for any employee, but would be critical for people managing production. There are several sides involved in onboarding — a new employee, a team and a manager, and each side has its own goals. I prepared some tips and tricks for each category that you can use to build the onboarding process for your team.
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