You might have come across chatbots in your daily interactions online, but have you ever considered the tech that powers these digital helpers? Chatbots, especially in the realm of customer support, have become a staple in modern businesses, enhancing customer service while boosting efficiency. Today, we'll delve into how and are enabling these chatbots, making them more responsive and effective. LangChain DeepInfra Fundamental Components of a Chatbot Let's get to the basics first - what are the core components of a chatbot? When developing a responsive and effective chatbot, three elements are essential: the model, PromptTemplate, and memory. The model represents the AI brain behind the chatbot, taking charge of understanding and responding to user inputs. The PromptTemplate guides the chatbot's responses, ensuring they stay relevant to the conversation. Lastly, the memory maintains state across interactions, enabling the chatbot to remember past conversations and use them to understand the context of current ones. Step-by-Step Guide: Building a Customer Support Chatbot with LangChain and DeepInfra Now let's get our hands dirty. We will walk through the process of building a customer support chatbot with LangChain and DeepInfra. We’ll pretend that this chatbot “works” at an online clothing store and can help customers choose clothes for them. Acquiring the DeepInfra API key DeepInfra, with its simple API and scalable, production-ready infrastructure, allows you to run top AI models with ease. First things first, you'll need to acquire a DeepInfra API key to interact with their service. Once you have it, you can set the API token in your environment as follows: use this link from getpass import getpass
import os
# Set the DeepInfra API token
DEEPINFRA_API_TOKEN = getpass()
os.environ["DEEPINFRA_API_TOKEN"] = DEEPINFRA_API_TOKEN Setting up the LangChain and DeepInfra environments Next, you'll want to set up your LangChain and DeepInfra environments. Import the necessary components and instantiate the DeepInfra model. For example, you can use a model like 'databricks/dolly-v2-12b': from langchain import ConversationChain, LLMChain, PromptTemplate
from langchain.memory import ConversationBufferWindowMemory
from langchain.llms import DeepInfra
# Create the DeepInfra instance
llm = DeepInfra(model_id="databricks/dolly-v2-12b")
llm.model_kwargs = {'temperature': 0.7, 'repetition_penalty': 1.2, 'max_new_tokens': 250, 'top_p': 0.9} A Note: Selecting and deploying the right model for the chatbot You can use many different models for the LLM line. The example shows how to use the model, but there are many others out there on DeepInfra. Since there are a lot of options, you may want to use a tool like to find suitable LLMs to use with LangChain. You have the freedom to search, filter, and sort AI models to find the one that fits your project best. Check out the page to find alternative models to play around with. databricks/dolly-v2-12b AIModels.fyi DeepInfra Creating a PromptTemplate to guide the chatbot's responses Now, it's time to define a PromptTemplate to guide your chatbot's responses. This will ensure your chatbot's responses are aligned with the context and user's input. I tried several different templates and it wasn’t easy to get one that worked perfectly. The process of coming up with the right prompt is called prompt engineering. Eventually, I was able to re-use a template I found on . Pinecone’s site template = """Given the following user prompt and conversation log, formulate a question that would be the most relevant to provide the user with an answer from a knowledge base.
  You should follow the following rules when generating and answer:
  - Always prioritize the user prompt over the conversation log.
  - Ignore any conversation log that is not directly related to the user prompt.
  - Only attempt to answer if a question was posed.
  - The question should be a single sentence.
  - You should remove any punctuation from the question.
  - You should remove any words that are not relevant to the question.
  - If you are unable to formulate a question, respond with the same USER PROMPT you got.

Conversation log: {history}
USER PROMPT: {human_input}
Your response:
"""

prompt = PromptTemplate(
    input_variables=["history", "human_input"], 
    template=template
) Initializing the chatbot and setting up memory With your model and PromptTemplate ready, the next step is to initialize the chatbot and set up memory to maintain the state across interactions. # Now using DeepInfra with the LLMChain
llm_chain = LLMChain(
llm=llm,
prompt=prompt,
verbose=True,
memory=ConversationBufferWindowMemory(k=2),
) Running the chatbot and interacting with it Finally, you can now interact with your chatbot. Let's see an example: output = llm_chain.predict(human_input="Hello! What clothes do you recommend I buy to rebuild my summer wardrobe")
print(output) The resulting response recommends some clothes: In the context of summer wardrobe recommendations, you should buy your clothes from the following list:
- V-neck T-shirts
- Tank Tops
- Solid Color Swim Shorts
- Swim Shorts
- Skirts
- Cardigans
- Sandals The Concept of Memory in Chatbots Memory plays a critical role in chatbots. It helps maintain context and history in chatbot interactions, enabling the chatbot to recall past conversations and understand the context of current ones. This ability is fundamental in creating a more human-like interaction, enhancing the user's experience. There’s a lot to dive into on the topic of memory, and I recommend you check out for more information. this guide More Resources and Examples For further understanding, I recommend checking out resources such as the on Langchain’s site, the notebook, and the notebook. These resources offer deeper dives into the concepts of memory, with Memory Key Concepts and Memory Examples offering practical guides. ChatGPT Clone notebook Conversation Memory Conversation Agent You should also check out the other Langchain guides on . AIModels.fyi DeepInfra also has robust for their platform and even has a blog you can visit to get detailed . documentation posts, guides, and articles Conclusion Building a chatbot for customer support using LangChain and DeepInfra may seem complex initially, but once you understand the fundamental components and steps, the process becomes much more straightforward. Leveraging these technologies can significantly enhance customer service, increase business efficiency, and improve overall customer satisfaction. As we move forward, the potential of these technologies is truly immense, and I look forward to seeing how they'll continue to evolve and impact the realm of customer service. Thanks for reading, and have fun building! Also published . here

Walkthroughs, tutorials, guides, and tips. This story will teach you how to do something new or how to do something better.

The code in this story is for educational purposes. The readers are solely responsible for whatever they build with it.

This writer has a vested interested be it monetary, business, or otherwise, with 1 or more of the products or companies mentioned within.

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