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Basma is a tech-startup that offers a cloud-based video customer service (Video Call Center) platform catered for multiple industries. The Ministry of Health in Bahrain has been actively using Basma since April 2020 to conduct Tele-Consultations for their primary care patients. After more than 2 months of going live, Basma helped multiple providers perform a total of more than 6000 calls virtually. This is all through a simple and instantly accessible SaaS Web-based interface without the need to download or install an app!