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The possibility of AI in the Telecommunications industry is enormous. It can help organizations to generate higher revenues and strengthen customer relationships. Artificial Intelligence is conquering almost every sector, including the telecommunications and mobile app development industry. Most of the largest telecoms around the globe have already begun to adopt AI and Machine Learning in multiple ways. There are multiple benefits for the telecommunication industry once they integrate AI technology. They can even link the present CRM system with AI and thus improve customer service. With the use of AI, it helps us to notify the operators in real-time during the situations of hazards like fire, smoke etc.