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Soft skills matter as much or even more than technical skills for incident management, says Anna Tsibulskaya. Soft skills are way more difficult to define in a job description, check during an interview and find in candidates. This post will help you address each of these difficulties in hiring people with soft skills. It all started as simple and fast to fix the incident, but one of my favorite “DevOps day-to-day life” stories is about soft skills helping in a very weird incident.