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Businesses around the world have never been so vulnerable to cyber attacks associated with a pandemic. The popularization of the remote work format increases risks in the field of information security. The increased load on resources that provide remote work can limit the allowable downtime for patching. The expansion of the scope of remote work increases the load on the technical support units, as users “on the remote” constantly contact the support service, forcing IT professionals to skip authentication or authorization steps to cope with the increased number of calls.