The Detroit Lions have made a trade shortly before Tuesday’s 4 p.m. deadline, agreeing to send a future sixth-round pick to the Cleveland Browns wide receiver Donovan Peoples-Jones. Details: The #Lions traded a 6th round pick to the #Browns for WR Donovan Peoples-Jones. https://t.co/TZrILg2eJp pic.twitter.com/kfpjdVxfg8

BREAKING: Detroit Lions Make Surprising Trade For Popular Wide Receiver To Improve Their Offense Before The Deadline

RingCentral (RNG) has an impressive earnings surprise history and currently possesses the right combination of the two key ingredients for a likely beat in its next quarterly report.

Will RingCentral (RNG) Beat Estimates Again in Its Next Earnings Report?

Vodafone and RingCentral unveil solution in Spain to provide business customers greater flexibility and simplicity in the way they work

Vodafone and RingCentral Deliver New Cloud Solution in Spain to Enable Flexible Ways of Working

One of the most concerning aspects of this breach is that the epicenter of the leakage has not been pinpointed

ICMR Data Leak Exposes 81.5M Indians’ Personal Information

Multi-line business phone services keep co-workers, companies and customers connected. Instead of busy signals, business owners choose how to manage calls when employees are engaged. The best multi-line business phone systems provide purpose-built features ...

Best Multi-Line Business Phone System

Cybersecurity Awareness Month is a pivotal time to assess your enterprise's cybersecurity posture beyond the basics of multi-factor authentication, strong

3 Things CISOs Should Be Doing This Cybersecurity Awareness Month and Beyond

Twitter’s IPO in 2013 was one of the most highly anticipated public market debuts of the year, drawing attention from investors, industry insiders, and the general public alike. As one of the leading social media platforms with a rapidly expanding user base and global reach, Twitter’s decision to go public stirred considerable excitement.

Companies that had their IPO in 2013

Dental service organizations (DSOs) are experiencing lagging reimbursement rates, which have remained stagnant for years despite rising operating costs and expenses. However, new technology-driven opportunities are available and can help DSO operators grow,

Lagging reimbursements, digital innovation, and DSO trends and consolidation: Insights from RingCentral's leadership in technology communications

Rosenblatt downgraded its RingCentral Inc. [RNG] rating to a Neutral from a a Buy in a research note published on Monday, October 23, 2023; the price target was decreased to $35 from $52. PT values the company’s stock at a premium of 26.86 to its Monday closing price.

Rosenblatt gives a Neutral recommendation for RingCentral Inc. (RNG)

Loom was acquired by Atlassian at a 36% reduced valuation, whereas Hopin was acquired by RingCentral after a 99% drop in its valuation.

Video SaaS Companies Face A Loom-ing Threat

RingCentral

ringcentral

If you’re seeing this interview draft, it means you’ve recently published on HackerNoon . For this reason, we would like to help the community get to know you better as well as find out some writing tips from you. a story that the community found interesting and/or valuable While this template is automatic, our interest in the answers below is genuine and our human editors (and some cyborg wannabes) will review it before publishing. So let’s start! Tell us a bit about yourself. For example, name, profession, and personal interests. I’m Eugene, SDET at RingCentral Inc. Graduated with a Bachelor's in CS from the University of the People in 2022. WWDC Swift Student Challenge Winner. Now, I live in Tallinn, Estonia; I’m trying to be an author and automation mentor and share my knowledge with people on the Internet. Interesting! What was your latest Hackernoon Top story about? It was the story about the four bad habits in test automation, so I called it “ .” Four Horsemen of the Flaky Tests Do you usually write on similar topics? If not, what do you usually write about? Yes, now I write about similar topics in software automation mostly. Great! What is your usual writing routine like (if you have one?) I use the native notes app on my smartphone to make some drafts during the weekdays, and I usually develop and compose these scratches into stories at the end of the week. Being a writer in tech can be a challenge. It’s not often our main role, but an addition to another one. What is the biggest challenge you have when it comes to writing? The most challenging in the modern world is to write compactly. People now are trying to save time and read short and informational articles, so I’m trying to express myself shortly. Since English is not my native language, it's a double challenge for me to write in English, but I love to write in English. What is the next thing you hope to achieve in your career? I want to increase my online presence and make my name famous in my professional circles. Wow, that’s admirable. Now, something more casual: What is your guilty pleasure of choice? I really like video games and pizza parties. Do you have a non-tech-related hobby? If yes, what is it? I’m creative, and my favorite hobbies are music creation and photography. I have a specialization in music production. I got on Coursera and some practice courses in sound recording studios. Now, I am studying photography specialization as part of my hobby. What can the HackerNoon community expect to read from you next? I will continue my test automation series, and the community can expect more articles about the Playwright framework and different approaches in test automation. What’s your opinion on HackerNoon as a platform for writers? I’ve been a HackerNoon reader for a long time and found a lot of interesting and useful information during this time. It’s a really cool platform and the big step for me to transform from reader to writer here at HackerNoon. Thanks for taking time to join our “ ” series. It was a pleasure. Do you have any closing words? Meet the writer Nice to meet you, HackerNoon. I’m so excited to become part of the community, so let’s shake our hands, and new incredible stories are coming.

Meet the Writer: HackerNoon's Contributor Eugene Truuts, SDET at RingCentral Inc.

121 Stories To Learn About Coronavirus Impact On Business

Let's learn about via these 54 free stories. They are ordered by most time reading created on HackerNoon. Visit the to find the most read stories about any technology. Stocks /Learn Repo 1. Is It A Good Time To Buy Small-Cap Stocks? Small-cap stocks refer to stocks that have a small market capitalization and generally hover between US$300 million and US$2 billion. 2. How to Correctly Locate The RSI Support and Resistance levels of Traded Entities RSI or Relative Strength Index is one of the most common indicators when charting financial assets. In short the RSI shall give an indication whether an asset is overbought or oversold. 3. Surviving COVID-19: 15 Investment Strategies For Recessions As restaurants, shops, airlines and factories shut down around the world, a global coronavirus-fueled recession is no longer a looming threat. It’s here. During the last downturn, I lost a lot of money and I don’t plan on doing that again. So, it is a great opportunity to reexamine it all and turn it into lessons or personal reminders. 4. We Built A Trader's Almanac And The Results Are Promising ANN 5. Top 4 Stock Market APIs Of 2021 Choosing the best stock market API can be difficult, here we breakdown the best 4 options in 2021 6. Top Passive Income Opportunities to Look Out for in  2023 Passive income is receiving a regular stream of income from a source other than a contractor or employer. Nowadays, people are generating passive income 7. Decoding Penny Stocks with Timothy Sykes In this interview, Timothy Sykes decodes how penny stocks work and what strategies should traders have in place when trading penny stocks. 8. 10 Data-Driven Predictions for Bitcoin, Stocks, and Commodities in 2020 It's a brand-new year, and oh man, 2020 has a lot on its plate. Last year, we witnessed the benchmark S&P 500 surge almost 29%, crude oil rallied 35% and the bitcoin price nearly doubled since the beginning of the year. 9. Understanding The Options Greeks - Delta, Gamma, Theta, Vega, and IV. 10. 3 Assets That Help Make Your Portfolio  Inflation-Resistant When the vastly inflated pandemic predictions hit the world, government officials across the planet shut down their local economies. 11. The GameStop Incident is Only The Beginning Be it QAnon, Game stop, or T-Series the underlying forces are the same. They are driven by the followers of a belief, a belief initially led by a few with some 12. How Much Stock do Robinhood Employees Receive? Robinhood’s “one-time” adjustment grants new hires additional stock over the next 24 months to help employees “break even” 13. Cannabis Industry on The Rise: How Guys Are Making Profit? Recently, there have been updates concerning the use and sale of cannabis within Canada and the US. These changes have facilitated the growth and expansion of the cannabis industry. Many of these changes are observed by the public since they can be traded on the stock market. 14. 5 Investment Lessons I Learned In the 2010s There is a saying on Wall Street that the best time to invest was always ten years ago. 15. Tokenized Stocks: Coming To An Exchange Near You A long, long time ago (depending on your historical outlook), in a stock market far, far away (depending on where you're currently reading this), risk-seeking Dutchmen congregated in coffee shops (something like that) to trade little pieces of paper, which, in theory, allowed them to reap the profits of voyages to unknown lands where new commodities would be discovered (like sugar and stuff like that). These little pieces of paper would come to be known as stocks (aka stonks). 16. Creating and Releasing an App with Flutter: Part I This is the first article in a series in which we will create an application from scratch and publish it on different platforms. 17. Don't Forget The Pattern Day Trader (PDT) Rule A common source of frustration for beginner and more experienced traders alike, is the Pattern Day Trader (PDT) Rule. ‘Pattern Day Trader’ is a regulatory designation from the Securities and Exchange Commission (SEC), to discourage retail traders from excessive trading. The PDT Rule places a minimum equity requirement on margin accounts where the stock market trader executes four or more day trades within five business days. 18. Trading With Moving Averages -  SMA’s & EMA’s Entering the realm of technical indicators, it’s easy to get lost in the jargon and the countless techniques available. As an introduction, we’re starting with the oldest and most widely used technical indicator. It also just happens to be the simplest - the moving average. 19. 10 Best Tech Stocks: Which are the Most Traded in 2021? In this article, we will discuss the most popular and most traded tech stocks of 2021 so far. 20. Crypto Staking vs Stocks: All You Need To Know Crypto staking and stocks are great investment options: read more about the benefits of crypto staking and stock investing for a better investment decision. 21. Manage Your Investment Portfolio Like a Pro: A How-To Guide You don't have to be a financial expert to manage your investments yourself. 22. Retail Trading Tech Trends, the Positive Impacts, and More Pluto is democratizing finance and aims to shift power from Wall Street back into the hands of retail investors. 23. How My Hacker Noon Stories Impacted Upwork Stock Prices If you think that a small story can't make a big splash, then, good luck with that! 24. 12 Eye-Opening Quotes By Investing Legends That Will Change Your View on Volatility Bitcoin slumped over 50% from its all-time high.
While these drawdowns are always painful, they are nothing out of the ordinary. 25. Meme Stocks: What Do they Mean for The Stock Market? Diving into the story of Reddit-induced surge of GameStop’s stocks, how it impacted the economy, and how should investors treat these types of stocks. 26. 5 Best Stock Market APIs: A Guide for Data Scientists & Algorithmic Traders Best stock market data APIs for data scientists and algorithmic traders: Alpha Vantage, Barchart OnDemand, Tradier, Intrinio, and Xignite. 27. 41 Best Tweets About SNAPocalypse Let me know in your comments, which tweet illustrates SNAPocalypse best. 28. Making the Case for Bitcoin Investment as a Means to Protect Your Wealth Why you should invest in Bitcoin to protect your wealth? 29. Trading Range: Finding Your Next Runners Ask traders how they find the next breakout move, the next runner that’s going to skyrocket to +2000% profit. They’ll likely spout a bunch of technical indicators, screeners, Bollinger Bands, RSI, Stochastic Indicators… the list could go on. Before we even get to these tools, we first need to understand what the stock is breaking out from. So without further ado, here is your lesson on Trading Range. 30. Evaluating the Performance of SaaS Companies During COVID Following companies has a huge advantage – you can actually see every company’s performance by tracking its stocks. As the below table depicts, a few companies like Shopify, RingCentral, Twilio and Docusign have had tremendous growth in the past 6 months. Why – because in one way or another they enable people with ease of access to either office or ecommerce. Let’s look at the highlights of each company’s performance. 31. What I Learned From Going "All In" On My First High-Conviction Stock Investment 11 lessons from an investor going "all in" on their first high conviction stock. 32. Tesla Stock Wears A Double Halo (Illustration: Mike Bloom) 33. Could Credit Suisse and Deutsche Bank Collapse Soon? The stock prices of Credit Suisse and Deutsche Bank are plummeting. Both international investment banks’ shares are currently trading at 0.23x and 0.3x tangible 34. What Direction Would Technology Take Once the Pandemic Ends? The 1929 recession was the triggering event which caused the Great Depression, lasting almost 12 years.  One of the key causes of this recession was the surge in the stock market prices. From the big investors to the average person, from a banker to a cook, all had investments in the stock market. 35. Should I Work At A Startup Or An Established Company? A Company vs A Startup. What’s best? In this article, I review my experience working at both startups and companies to help you determine your best route. 36. Bitcoin Is Crashing, But Is This Drop Irrational? Bitcoin has had an interesting history—and one that gives it a reputation for volatility. In many ways, this volatility is understandable; even if the cryptocurrency has a bright future ahead of it, it’s still a relatively new type of asset, and investors aren’t sure how to fairly price it compared to the dollar. But in other ways, the volatility seems irrational, fluctuating wildly in response to variables that may or may not matter to the future of the currency. 37. An Introduction to Relative Strength Index Trading Strategies Relative Strength Index (RSI) is another staple indicator of the technical analysis world. What is the Relative Strength Index?  It measures the speed and change of price movements to evaluate if a stock is overbought or oversold. A wildly popular tool among traders, it is also widely misunderstood. 38. [A Response] to the Citron Research Report on Nanox Story first seen here, republished as well to Hackernoon on 9/20/2020 2:28PM 39. 3 Most Undervalued Chinese Stocks The Chinese stock market is not a place for the faint of heart but that does not mean that you should ignore it. 40. Q&A with Pluto Co-Founder and CEO Jacob Sansbury Q&A with Pluto Co-Founder and CEO Jacob Sansbury 41. The 7 Craziest Financial Stories of 2021: Investing in Nothing The financial market has greatly surprised millions of people in 2021 with nonsense investment stories. This article discusses the 7 craziest financial stories. 42. Take a Trading Strategies Course to Better Understand the Market Trading strategies courses can be hard to find but can be very helpful when learning how to trade. Courses on topics like share trading are aplenty online. 43. The Pain Of Making A Blockchain App From Scratch So easy, an ape could do it. Thoughts from the lead developer and Top Ape at SnowApe, a Web3 real money gaming project that made a blockchain app from scratch. 44. How Robo Advisors Will Affect the Finance Industry Robo advising isn't just a buzzword. In the U.S. today, there are already $980 million in assets managed by robo advisors. These aren’t slowing down anytime soon. In fact, they’re growing by a rate of 27% annually. 45. The Book of Five Rings, Miso Robotics, and Men in Tights 11/10/2019 46. Top 5 Stocks For Beginners To Buy in 2022 Choosing which stock to invest in can be hard for a beginner. To make it easier for you, we did some research on which are the best stocks to buy in 2022. 47. $BMBL: Swipe Left or Right? An Insight Into One of the Hottest Tickers in 2021 Tinder-rival Bumble made its debut on NASDAQ under the ticker symbol ‘BMBL’. It was initially priced at $43 per share. 48. Virtual Futures: How We "Copied" Financial Markets on Ethereum Find out how we used Ethereum to create Morpher, a trading app that has “virtual copies” of over 700 markets on the blockchain, from Apple stocks to gold. 49. Stock Splits: Are They Good Or Bad? If you are looking to invest in the stocks, you should have an understanding of stock splits but also to understand the reasons behind this procedure. 50. Digital Asset Company Damex Introduces IEO and Smart Finance App Damex is an established digital asset platform that has just announced the launch of its IEO, and smart finance application. 51. Follow These Steps to Become a Trader and Start Earning Money Follow these advices to learn how to become a Stock Trader 52. Should you use a Sector Rotation Strategy? ‘What goes around comes around’ 53. How to Explore the S&P 100 Index Stocks Using Graph Machine Learning In a previous post of this series [1], we introduced how to use the Python-based graph analysis library NetworkX [2] and Nebula Graph [3] to analyze the character relationships in “Game of Thrones”. 54. Englishman Who Fooled America Thank you for checking out the 54 most read stories about Stocks on HackerNoon. to find the most read stories about any technology. Visit the /Learn Repo

54 Stories To Learn About Stocks

327 Stories To Learn About Saas

Let's learn about via these 33 free stories. They are ordered by most time reading created on HackerNoon. Visit the to find the most read stories about any technology. Ipo /Learn Repo 1. SEMRush IPO Puts Digital Marketing in the Spotlight As of last month, SEMRush, a (SaaS) company that specializes in aiding businesses with online visibility management and content marketing, has gone public. 2. Private Equity Technology in 2020 Review of the decade 3. The Crazy Rise of Crazy Eddie: How an Electronics Store in the 80s Tricked Investors Eddie Antar is one of the most remarkable people who has fooled investors. With his "Crazy Eddie" stores, he has earned more than $60 million. But got in prison 4. On Wild IPOs; Tech Addiction; & Airbnb's Policies Post-Shooting —  #StuffIReadThisMorning 5. Bird-Watching and Stargazing: Could Elon Musk’s Purchase of Twitter Impact Starlink’s IPO prospects? Is it possible that Musk’s commitment to revamping Twitter could interrupt Starlink’s path to launch an IPO in the future amid investor concern for his decision 6. Is WeWork WeWTF? I Beg to Differ... 7. SaaS IPOs and a Zoominfo S1 mini teardown By some estimates, investing in the IPOs of the 75 or so SaaS companies would have netted you 5x in less than 5 years. That’s the kind of math that makes even the world’s best investors drool, and considering the target for most private market investors is 3x, and that do in any liquid security, it makes this all the more interesting. 8. Applying Complexity Theory to Valuation The last of three articles on corporate valuations and capital structures. 9. The Malice Towards Robin $HOOD Every traditional media outlet and its compatriots, the ones who get paid to voice the traditional media opinion are bashing Robinhood. Why? 10. Breaking Down Barriers to IPO Investment: How Can The General Public Get Involved in IPOs? Let’s take a step back and look at why initial public holdings are tricky for investors to access, especially for retail investors. 11. Evaluating the Performance of SaaS Companies During COVID Following companies has a huge advantage – you can actually see every company’s performance by tracking its stocks. As the below table depicts, a few companies like Shopify, RingCentral, Twilio and Docusign have had tremendous growth in the past 6 months. Why – because in one way or another they enable people with ease of access to either office or ecommerce. Let’s look at the highlights of each company’s performance. 12. Confessions of a Robinhood User Highlights from the Robinhood S-1, and a personal journey of "growing up" with Robinhood 13. A Platform for the People: Robinhood Opens its IPO up to Retail Investors There’s no doubt that the pandemic has helped to put Robinhood in a position where the trading platform can launch a potentially huge IPO for investors. 14. Is Upwork The Next Wework? What do Upwork and Wework have in common? 15. Ant Financial: Controversies around the Biggest IPO in History At a share price of 68.8 Chinese yuan, the Ant Financial IPO was expected to raise $34 billion in its public offering at the Shanghai and Hong Kong exchanges -- which would value it at over $300 billion. 16. WeWork IPO Fiasco Proves Public Investors Have More Valuation Risk Than VCs "If you invested in WeWork at a $47 billion valuation, you’re getting fleeced!" 17. Why Crypto Companies Are Eyeing an IPO—From an Ex-Goldman Sachs Investor Why are more Crypto Companies Eyeing an IPO: Q&A with an ex-Goldman Sachs Investor who has a background in cryptocurrency and other related industry fields. 18. Four Years From ‘Zero to IPO’ : A Chat About Pivots And Productivity I remote chat this afternoon with Joost Boer, a Dutch entrepreneur, company builder and product strategist who has extensive international experience gained through living in 5 different countries in Asia-Pacific over the past decade. He describes himself as having a beginner's mindset, happiest when creating something, a voracious reader. He is currently based in the Netherlands. 19. Robinhood: Virality + Gamification + FOMO + Simplicity = Billion Dollar IPO Robinhood is leading the modernization of investments because it offers everyone an equal opportunity to participate in the financial markets. 20. Alibaba’s “Homecoming” IPO in Hong Kong Image: Sam Tsang 21. Is Upwork The Sick Man Upon the Silicon Bosphorus? [Looking At Numbers] Financial reports are lengthy, confusing, and boring. I promise that I will keep it simple, brief, and straight to the point. I will let Upwork’s numbers do all the talking. 22. Making Sense of the Difference Between IPO, ICO, IEO, and STO? The advent of blockchain technology gave life not only to a new profitable financial asset, but also a new business model of funding startups. An increasing number of new companies are trying to use cryptocurrency to finance their projects. Unlike an IPO, which is a traditional and widely accepted form of external financing, STO, IEO, and ICO allow companies to start fundraising at a much earlier stage of development and the latter two avoid strict regulatory control. Already today, as a result of ICO, more than 1000 cryptocurrencies appeared on the market, and their number continues to grow. The practice of ICO has become so widespread that, in the opinion of many experts, it began to resemble the events of the dotcom boom of the late 90s and could lead to the same destructive consequences. 23. Upwork Second Quarter 2019 Financial Report: Titanic Orchestra At Their Finest What's the best way to analyze a public company's financial report for the second quarter? Well, I think you should keep it simple. 24. The Book of Five Rings, Miso Robotics, and Men in Tights 11/10/2019 25. How Does Pandemic Impact Company Valuation With the pandemic induced havoc, how is that the stock market is not down more? And what effect will the economic downturn have on the valuation of startups? 26. Starlink’s Rapid Growth Points to a Tantalizing 2022 IPO It appeared that Starlink’s subscriber growth was slowing down, paving the way for potential problems when the company’s eventual IPO landed. 27. The Future of SoftBank: The Goose that Lays the Golden Eggs SoftBank's results have improved dramatically, with a total net profit of about $29.9 billion between April and September 2020 (up 371 percent year-over-year) 28. What Happened To Upwork’s First Birthday Party? Wait! Something isn’t right here. 29. Freshworks' Journey to India’s First SaaS IPO: A Deep-Dive Freshworks' Journey to India’s First SaaS IPO 30. How Snowflake Grew Into a $70 Billion Dollar Company How Snowflake Became a $70 Billion Company with the Largest Software IPO in History 31. Going public: A Growth Story! Now that summer is officially coming to an end, thought it was worth doing a post-mortem on the barrage of S1s that happened over the past month. Looks like the entire analyst community came out swinging this month, and I don't think I have ever read this many founder/ company/ strategy/ technology histories and deep dives. A few takeaways, just reflecting on the froth! 32. Why does Market Cap Matter for Public SaaS Companies? In this article, we will discuss the concept of market cap in detail and how it relates to SaaS companies as well as why understanding why it's important. 33. OnlyFans’ Truth Laid Bare: The Marriage of Sex, Money, Tech and Power Sex, money, tech and power. OnlyFans, a social media platform created to share explicit content against tips, finds a way to merge all four. Thank you for checking out the 33 most read stories about Ipo on HackerNoon. to find the most read stories about any technology. Visit the /Learn Repo

33 Stories To Learn About Ipo

The emergence of (AI) has ushered in an era of unprecedented change across numerous industries, and the cloud contact center space is no exception. With the promise of enhancing efficiency, improving customer interactions, and providing valuable insights, AI is rapidly reshaping the landscape of cloud contact centers, transforming them into intelligent hubs of communication. Artificial Intelligence Today, AI's footprint is increasingly evident, as it allows cloud contact centers to manage high call volumes, automate routine tasks, and deliver real-time analytics. , the market for artificial intelligence (AI) in call centers is projected to grow significantly, expanding from approximately $800 million in 2019 to around $2.8 billion by 2024. According to a report by Statista This article delves into the fascinating journey of AI’s integration into cloud contact centers, examining the past, present, and future implications. The Past: Traditional Contact Centers In the past, traditional contact centers primarily operated on voice-based telecommunication systems and physical infrastructures, requiring substantial human resources to manage and maintain customer interactions. Following are the key aspects of the past traditional contact centers: Structure of Traditional Contact Centers Traditional contact centers, the predecessors of cloud contact centers, were primarily composed of human operators who handled customer queries, and complaints, and provided support services. They served as a bridge between the company and customers. The operations were conducted through telephone calls and later, emails, necessitating a vast network of operators and infrastructure. Limitations of Traditional Contact Centers While these centers played a crucial role in customer service, they had several limitations. Inefficiencies in service were prevalent, with customers often experiencing long wait times and sometimes, inconsistent service due to human error. The scalability of these centers was also a concern, with the need to physically expand facilities to accommodate growth. Additionally, handling vast amounts of data and deriving meaningful insights was challenging due to the lack of sophisticated data analysis tools. The Shift: AI and Cloud Contact Centers Cloud contact centers emerged as a solution to these challenges. As the name suggests, these centers operate on cloud technology, reducing the need for extensive physical infrastructure. They offer numerous benefits including cost-effectiveness, scalability, flexibility, and business continuity, transforming the customer service landscape. AI's Inception into Contact Centers Alongside the emergence of cloud technology, AI began to permeate the contact center industry. Initial applications included voice recognition systems and automated responses, aiming to reduce the workload on human operators and provide quicker, more efficient service. The Present: Integration of AI in Cloud Contact Centers The integration of AI into cloud contact centers brings exciting advancements, including AI chatbots, AI voice assistants, and predictive analytics. These innovations enhance efficiency, scalability, and customer-centricity, revolutionizing contact center operations. Role of AI in Modern Cloud Contact Centers AI plays a pivotal role in modern cloud contact centers, revolutionizing customer service through AI chatbots, AI voice assistants, and predictive analytics. AI Chatbots Chatbots are one of the most visible applications of AI in cloud contact centers. These automated virtual assistants handle customer queries via text conversations, providing instant responses and operating 24/7. They can manage multiple queries simultaneously, offering a level of scalability far beyond human operators. highlights the benefits of AI chatbots in contact centers, citing that by 2027, chatbots will become the primary customer service channel for roughly a quarter of organizations. The use of chatbots can support better customer experiences, especially for simple, repetitive tasks that take up most of a contact center agent’s time. Forbes AI Voice Assistants AI voice assistants, such as have also found their place in modern contact centers. Using advanced voice recognition and natural language processing capabilities, they offer a more interactive and personalized customer service experience. Amazon's Alexa or Google Assistant, Predictive Analytics Another critical application of AI in contact centers is predictive analytics. By analyzing past data, AI systems can predict future customer behavior, allowing operators to offer personalized services and proactive solutions. This enhances both customer satisfaction and operational efficiency. AI at Work: Real-world Applications and Success Stories AI's impact on cloud contact centers is not a speculative discussion; it's already creating success stories. Here are two instances: has leveraged Watson, their AI technology, within their contact center operations, providing personalized customer service through advanced NLP and machine learning. The results have been a dramatic improvement in customer satisfaction levels and operational efficiency. IBM has unveiled its Contact Center AI solution that uses AI to provide real-time assistance to human agents, leading to more efficient and higher-quality customer interactions. Google has leveraged AI to enhance its customer service by introducing Mastercard KAI, an AI-powered chatbot developed in partnership with Kasisto, designed to offer banking and merchant services, which was initially rolled out on Facebook Messenger. The company also improved its product content to boost Customer Satisfaction Score (CSAT), implementing solutions from Zoomin and IXIASOFT to streamline content operations, improve the user search experience, and deliver personalized content at scale. Mastercard The Future: Trends and Predictions for AI in Cloud Contact Centers With advancements in AI and an increasing emphasis on superior customer service, the future of AI in cloud contact centers is full of exciting possibilities. : As AI technologies mature, expect the level of personalization in customer service to reach unprecedented heights. AI will leverage extensive customer data to tailor experiences to individual preferences, past interactions, and behaviors. Hyper-personalized Customer Service : AI's predictive capabilities will be harnessed to anticipate customer needs and behavior patterns, leading to more proactive service. This trend could see a reduction in incoming calls and higher customer satisfaction as businesses can resolve issues before they escalate. Predictive Customer Service As AR technology becomes more refined, it could be combined with AI to offer a more interactive customer service experience. Visual assistance powered by AR could guide customers through solving their issues, reducing the need for agent intervention. : Augmented Reality (AR) Support Embracing AI: A Competitive Imperative As the role of AI expands in cloud contact centers, businesses have to adapt to keep pace with evolving customer expectations. Leading cloud contact center providers, such as and , harness the power of AI to drive growth, demonstrating the significance of AI integration in this industry. The integration of AI is not just about cost-saving or streamlining operations; it's about leveraging it as a strategic asset that enhances customer relationships, drives innovation, and creates a competitive advantage. Teloz RingCentral Powering the Next Chapter in Cloud Contact Center Evolution AI's transformative role in cloud contact centers is here to stay, and it's only set to become more prominent in the coming years. By providing better customer service, managing high call volumes, and enabling real-time analytics, AI is helping businesses to redefine the customer contact center experience. As we move toward the future, AI will continue to catalyze significant changes in the landscape, offering an exciting world of possibilities for customer interaction. This revolution is just the beginning, and the most innovative businesses will be those that harness the power of AI to transform the customer experience in their cloud contact centers.

The Evolving Role of AI in Cloud Contact Centers

El papel en evolución de la IA en los centros de contacto en la nube

Le rôle évolutif de l'IA dans les centres de contact cloud

क्लाउड संपर्क केंद्रों में एआई की उभरती भूमिका

クラウド コンタクト センターにおける AI の役割の進化

O papel em evolução da IA nos contact centers na nuvem

Vai trò đang phát triển của AI trong Trung tâm liên hệ trên đám mây

人工智能在云联络中心中不断演变的作用

Coming up with Chrome Extension ideas can be difficult 🙄 So, I've listed a few ideas below that you could use as inspiration when generating your Chrome Extension ideas. I have purposefully selected various niches for these ideas to help get your creative juices flowing. They're ideas I've had over the years that I know I'm never going to get around to building. Some may exist, some may be technically challenging, and none have been validated, but hey, they're just ideas at this point, so I'd recommend you put your own spin on them rather than building them as outlined here. Without further ado, here is the list of Chrome Extension ideas that you could build in 2023: Chrome Extension Idea #1 - WhatsApp Alternative Chrome Extension Communication & Messaging The popularity of WhatsApp as a communication platform is undeniable. Its user base is estimated to grow to over two billion people shortly. Thanks to its ability to send text and multimedia messages instantly, it has become one of the most popular messaging apps across different countries and cultures. WhatsApp also offers end-to-end encryption, ensuring your messages and data will be kept private and secure. However, many people feel that the web app version of WhatsApp has limited functionality compared to the mobile app version. Many features are either missing or feel clunky in the web browser version. With this in mind, check out this popular WhatsApp Chrome Extension WA Web Plus for WhatsApp, which has over 1,000,000+ users and over 22k reviews 🤯 With pricing plans at for Pro and for Expert, it is mind-boggling how much this extension could be making 🤯 $27.99/Month $39.99/Month Even if just 1 in 100 users of this chrome extension are on a paid plan (let's take the cheapest tier), that'd be around $280,000 a month ... insane numbers for a chrome extension with no associated server costs! Now, could you do something similar for another messaging app, such as: Signal Telegram Google Messages Wire Viber Messenger Threema Idea #2 - AirBnB Hosts Chrome Extension Travel Airbnb is undoubtedly one of the most popular home-sharing websites in the world. With over 4 million listings in 191 countries, it is one of the largest online marketplaces for travellers and hosts. Airbnb has connected millions of hosts and travellers around the world, creating a global community that is both vibrant and welcoming. Airbnb's popularity has been growing exponentially, and there is no sign of its growth slowing down any time soon. For hosts who rely on Airbnb to make a living, it can be tough to keep up with the multitude of rental listings and bookings in today's fast-paced world. That's where you could create a Chrome Extension to enhance AirBnB from a host's perspective. Being an AirBnb host can be a lucrative venture, and if your application offers them greater efficiency or ways to market their property better, then they'll gladly pay a recurring subscription fee. Features of this Chrome Extension might include: Screen guests quickly by checking previous reviews left by other hosts. Automatically schedule cleaning requests. Real-time price comparison with similar properties in the area. A calendar feature that shows which dates are available for activities at a glance. AI-rewritten descriptions to make listings more appealing. Automatically price match certain properties for busy periods of the year. Suggest sale periods for historically quiet vacant periods Chrome Extension Idea #3 - Ebay Sellers’ Chrome Extension eCommerce Ebay is one of the world's most popular online marketplaces, with over 184 million active buyers and 25 million sellers. It is the go-to destination for many shoppers around the world who are looking for great deals on everything from clothing and electronics to furniture and antiques. The sheer number of buyers and sellers involved in eBay, combined with its focus on customer satisfaction and fast, reliable service, make it one of the most popular choices for anyone looking to start or grow their own eCommerce business. However, it can be challenging to efficiently run an Ebay business and keep track of all your sales and orders, not to mention the tedious and repetitive tasks they must do every day. Could you create a chrome extension that enhances Ebay Seller's experience by allowing them to minimise the tedious and repetitive work they must do? Features of this Chrome Extension could include: Re-using elements from previous listings. Looking up sold/completed listings prices. AI-recommended titles and AI-generated persuasive descriptions. AI recommendations for auction vs buy it now listing. Drag and drop auto-create listings for easy pricing management. Synchronization with accounting software to automate bookkeeping. Integration with alternative sales channels such as Amazon or Shopify to repurpose listings across multiple platforms quickly. If you like these ideas then you'll want to to inspire you to develop your own Chrome Extensions. download my free PDF containing 23 Chrome Extension ideas Download 23 Chrome Extension Ideas Chrome Extension Idea #4 - Outlook Chrome Extension Business & Finance A Chrome Extension to enhance the Outlook web experience, just like other Chrome Extensions have done already for Gmail and other email providers. Whilst Gmail does have 1.5 billion users, Outlook has over 400 million users, so that’s more than a big enough user base to target! Outlook Web has become a central hub for many people's day-to-day activities, from managing tasks and calendars to collaborating with co-workers and staying in touch with friends and family. Despite its popularity, some users find that their Outlook experience could be improved by adding features currently available on other email platforms. Could you look to enhance the users' experience and maybe even replicate the Checker Plus for Gmail Chrome Extension's functionality but for Outlook instead of Gmail? Features of this Chrome Extension idea could include: Real-time notifications for unread items and new messages. Auto filtering of emails by starred/important folders. Customisable sound alerts for different senders (boss alert tone anyone!) Dictation of emails whilst browsing in other tabs. Outlook Mini-CRM in the browser. Mail merge within the browser. Chrome Extensions Idea #5 - Runtastic Chrome Extension Health & Fitness Over 182 million runners use Runtastic, and there's plenty of potential to improve the user experience by adding better reporting, filtering and combining the data with related external services. You could potentially build a product around advanced analysis of your running (this is only available in Runtastic Premium currently) and add gamification/streaks to keep runners motivated. You could draw inspiration from the "Elevate for Strava" Chrome Extension, which has over 100,000+ users (and 1,875 excellent reviews) and offer something similar for the Runtastic community. Features of this Chrome Extension could include: Access to data for all runs (distance, pace, calories burned, etc) and visualizations of your progress over time. Integration with external services like Fitbit or MyFitnessPal to provide even more detailed insights into your fitness data. Connect with friends who use Runtastic to share training updates and compete with each other via leaderboards. Gamification features help you stay motivated and track your progress over time. Finally, there are Runtastic communities, such as Facebook and Reddit groups, etc., that you can target to recruit beta testers and for promotional efforts. Idea #6 - Craigslist Sellers Chrome Extension eCommerce Craigslist is an online classifieds platform with over 80 million ads posted every month. It has become a popular choice for millions of people looking to make a living selling products and services, either part-time or full-time. Many of these sellers have been able to create very successful businesses thanks to the flexibility and low cost associated with Craigslist. However, with this sheer volume of ads, it can be tough for sellers to manage multiple concurrent listings and they must have many tedious and repetitive tasks they have to carry out each day. Could you build a chrome extension that enhances CraigsList from a seller's perspective? Features of this Chrome Extension could include: Quick management of listings, including scheduling, editing, and re-using elements of previous listings. AI-powered recommendations on pricing and timing that take into account factors like competition, demand, and seasonality. Real-time notifications to track customer interest and responses. Automated responses to inquiries (potentially via AI) A slick user interface that makes it easy to manage multiple listings at once. With an intuitive interface and powerful features, sellers would be able to spend less time managing their ads and more time focusing on what matters - selling their products or services 🛒 Chrome Extensions Idea #7 - Amazon AWS Chrome Extension Development Amazon Web Services (AWS) is one of the most popular cloud computing platforms today. It has become a go-to choice for businesses and developers looking to build, manage, and host applications on the cloud. With its scalability, reliability, and cost-effectiveness, it's no wonder that AWS has become so popular with companies worldwide. According to Amazon, there are over 1 million active AWS users, from startups to large enterprises. Amazon's platform provides customers with access to an ever-expanding range of services that can be used to build powerful applications and websites quickly. However, it can also be frustrating for some developers due to its complexity, and difficulty in navigating, filtering and managing an enterprise's resources. Could you create an Amazon AWS Chrome Extension to improve the experience for software developers on the AWS portal? Features of this Chrome Extension could include: Easier navigation and filtering of different services and products, including the most popular ones. Automatic monitoring of your costs and usage to help you optimize where possible. Quickly duplicate AWS resources via the Chrome Extension to save typing in repetitive configuration data repeatedly. Easy access to important metrics like CPU usage, memory utilization and logs, so you can quickly troubleshoot any issues and stay on top of your cloud infrastructure. Easily start and stop your resources in one place. Overlay helpful widgets on resource capacity, usage and billing information, etc. Chrome Extensions Idea #8 - RingCentral Chrome Extension CRM RingCentral is a popular cloud-based CRM/autodialler, with millions of users around the world relying on it for their business needs. It provides a comprehensive suite of tools to help companies manage voice calls, video conferencing, messaging and more. However, their official chrome extension, which has over 200k users, has received alot of damning reviews from users, with many stating that it is poorly designed and difficult to use. As a result, there is an opportunity to create a new Chrome Extension for RingCentral that is well-designed, easy to use, and provides the functionality that the users need. Features of this Chrome Extension could include: A reliable bridge between numbers on the webpage and the RingCentral dialler app. A modern design with an intuitive user interface that makes it easy to manage calls and messages quickly. Ability to view full contact profiles of your most frequently-called contacts, so you can easily see their latest updates and details. Accessible from any tab or open window on your device, so you can be notified of important new messages and calls, even if you're working on something else. A flexible notification system that allows you to set up alerts for different types of incoming messages or calls, e.g. urgent vs non-urgent notifications, etc. Chrome Extensions Idea #9 - Fantasy NFL Chrome Extension Gaming The past decade has seen a massive rise in the popularity of fantasy sports leagues. From soccer to basketball to American football and beyond, millions of fans worldwide are competing against each other to create their own unique teams. They win bragging rights as champions in their respective leagues with friends and colleagues. Fantasy NFL is one of the most popular fantasy sports, with millions of fantasy football players; there is a great opportunity for the development of a Chrome extension that offers easy and convenient access to all the latest news, stats, rankings, and expert analysis from across the web for any popular sport. As another example, check out the popularity of this football-based chrome extension for the British Premier League: Features of these fantasy league based Chrome Extensions could include: Assisted drafting functionality, which allows you to easily research players and build your team based on key metrics like scoring potential, player performance data, and more. Quick and easy management of all your teams in one place. An advanced waiver system that lets you bid for top players and stay ahead of the competition. Live in-game alerts so you can make real-time decisions without having to check your team's performance constantly. A customizable dashboard that provides real-time updates on player rankings and stats, so you can optimize your strategy and gain an edge. An engaging social platform where you can connect with fellow fantasy league players and share advice, strategies, and tips for winning games. Schedule team changes for future games, so you can plan ahead and make the most of each week's matchups. A reward system that gives you points, badges, and other incentives for maintaining a winning record over time. If you liked these Chrome Extension ideas, you'll want to download my to inspire you to develop your own Chrome Extensions. free PDF containing 23 Chrome Extension ideas Download 23 Chrome Extension Ideas About the Author Hi, my name is Rick, and I help unfulfilled software developers quit their 9-5 jobs with minimal risk by creating their own cash-flowing Micro SaaS businesses. I have been on the journey myself, starting as a nobody; finding a niche; establishing credibility; building up multiple Micro SaaS apps to the point that I could quit my (well-paid) Technical Director job and work on my apps full-time. I then scaled the apps up and eventually sold and exited them for a life-changing amount of money. You can read my full story on . my about page I am passionate about sharing the knowledge I’ve gained from this journey … welcome to my site 👋 Also Published Here

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