Peoplebox

peoplebox

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Personnel management serves as the backbone of any enterprise. Nevertheless, it is common for organizations to underappreciate and downplay the significance of their HR department. It is imperative to acknowledge that a proficient HR system plays a pivotal role in ensuring the smooth operation of a business. was valued at $21.69 billion in 2022. The global market of human resource management The market is projected to experience a compound annual growth rate (CAGR) of 12.7% until 2030. The advancement of contemporary digital tools and technological innovations is expected to propel the market forward and enhance the development of HR systems. The global HR Management Software market is poised for consistent growth, expected to reach $33.04 billion by 2024. Mobile workforce management software is also on the rise, with its value increasing from $6.05 billion in 2022 to $7.15 billion in 2023, marking an 18.19% growth. As a result, businesses that choose to integrate HR management solutions have the potential to enhance their HR operations, improve overall efficiency, streamline talent acquisition, and reduce costs. If you're considering investing in a new system or upgrading your existing one, this is tailored for you. We will delve into an analysis of the most popular HR Management systems in the market. For those interested in developing a more effective global HR system, you'll find insights into features, current trends, and the optimal software development approach for HR systems in this article. Keep reading to learn more. article What is HR System Development and Its Benefits? Creating an HR development system is a strategic undertaking. It involves the creation, implementation, and customization of software tools to optimize HR operations. The core objective is to streamline and improve HR processes, making them more data-driven, employee-focused, and efficient. Whether it's meticulously planning the development of a customized SAP HR system or revamping HR procedures and bolstering workforce management, the advantages of developing a tailored HR system are numerous. These advantages encompass: With an HR System, manual and tedious HR tasks become a thing of the past. Automated workflows make hiring, onboarding, processing payroll, and other tasks easier. What’s the result? HR experts can concentrate on strategic projects due to a lessened administrative burden. Smooth HR processes. The workforce is empowered by having easy access to information in a well-designed HR system. Increased transparency encourages a sense of ownership. As a result, employee satisfaction and engagement also increase. Enhanced engagement of employees. Reporting and analytics open illustrative information for all critical metrics. They show turnover rates, staff performance, training needs, and others. HRs are in a better position to make decisions that will lead to organizational success. Both talent retention and talent acquisition can be optimized. Smart decision-making. Other crucial business tools can integrate with a flexible HR system. You can integrate it with payroll software or candidate management systems. As your organization grows, the system can scale as well. It supports expanding workforces and changing needs. Seamless integration and scalability. Tracking employee performance can help managers to pinpoint the need for improvement. This can be a ground for providing timely feedback. Employees can get new skills by being given learning opportunities. They will stay up-to-date on the most recent trends. This can make them more valuable to the business and help them to advance their careers. Performance management and learning. Best HR Software Products In this section, we'll explore some of the best HR software available today. Each one promises to revolutionize the way you manage your workforce. BambooHR BambooHR proves to be an excellent solution for small to medium-sized enterprises, offering valuable assistance in time off management, performance evaluations, and candidate tracking. Its user-friendly interface minimizes the need for extensive training, rendering BambooHR a favored option for expanding organizations. This software streamlines the onboarding process, thanks to its workflow automation that simplifies task management and prioritization. Checklists ensure that no important details are overlooked. Furthermore, the integrated training materials expedite the learning curve, facilitating a seamless onboarding experience for new team members. Workday Workday is a cloud-based HR program. It combines HR, earnings, and talent management. It provides a seamless experience for both HR teams and employees. The software smoothly combines HR and finance. It gives you a complete picture of the workforce and financials at your company. Decision-making is aided by reports and analytics tools. Workday is a game-changer for organizations of all sizes. Deel Deel represents a transformative force in the realm of remote work and global recruitment, illustrating the immense advantages of enhancing global HR systems. With an increasing number of businesses embracing the remote work model, the need to effectively manage international teams while complying with regulatory standards becomes paramount. Deel streamlines the provision of benefits to international team members, making it possible for businesses to offer perks such as insurance and retirement plans regardless of their employees' geographic locations. Furthermore, Deel automates intricate legal and tax compliance processes, ensuring adherence to regional laws, tax withholding, and other legal prerequisites. Yello Yello is a powerful talent acquisition platform. It revolutionizes recruitment and candidate experience. Yello offers a centralized database for managing candidates. This feature enables personalized and timely interactions. The software also offers interview scheduling and automation. Yello knocks out the back-and-forth email exchanges and simplifies interview coordination. Peoplebox Peoplebox serves as performance management software with a primary emphasis on continuous feedback and employee growth. This platform facilitates open communication between team members and managers, ultimately leading to enhanced performance and increased employee satisfaction within businesses. Utilizing the software, organizations can establish specific and measurable goals, aligning with the Objectives and Key Results (OKR) methodology. Furthermore, Peoplebox simplifies the performance review process by gathering 360-degree feedback from subordinates, supervisors, and colleagues, providing a comprehensive overview of an employee's performance. HR Systems’ Types and Functionality Let’s delve into the functionality and transformative capabilities of an HR system. This will help you find the best software development approach for the HR system. Human Resource Information System (HRIS) HRIS is the beating heart of HR operations. It serves as a comprehensive database for all information linked to employees. Its primary functionalities include: The competitive talent landscape demands seamless recruitment processes. HR staffing firm system development software offers a range of tools to attract, screen, and hire top talent. Recruitment and candidate tracking. At the core of any HRIS software lies a comprehensive and secure employee database. HRIS stores data, such as personal details, performance history, training certifications, and more. Multiple spreadsheets and paper-based records are no longer necessary. Thus, HRIS lowers the possibility of errors. It ensures data accuracy and simplifies the retrieval of essential information. Employee database. HRIS software is not just a data repository. It is an intelligent system that generates valuable insights. HR specialists can make data-driven decisions thanks to HRIS. It collects and organizes real-time data on the demographics of the workforce, performance, training, etc. Real-time data and analytics. To keep top talent, it is crucial to invest in their growth. HR learning and development systems offer learning opportunities, training, and expertise development programs. Thus, employees can upskill and enhance their skills. Learning and development. Managing employee attendance is essential to maintain productivity and address potential issues. HRIS integrates with biometric systems or time-clock applications. It helps the system to automate attendance tracking, scheduling, and leave management. This functionality reduces time theft and buddy punching. It also assists in calculating accurate payroll and leave balances. This way, it plays a great role in optimizing workforce management. Attendance and time tracking. Human Capital Management (HCM) HCM focuses on nurturing employees throughout their entire careers in an organization. It goes beyond conventional HR functions by focusing on hiring, managing, and maximizing talent. The core functionality of HCM software includes: Finding the right talent and onboarding them is a top priority for any HR department. HCM streamlines this hiring procedure. It automates job advertising, candidate tracking, and evaluation processes. It guarantees that new hires experience a sense of inclusion and welcome from day one. Furthermore, it aids in reducing the time to hire. Recruitment and onboarding. Reviews are an essential aspect of employee development and motivation. The process of performance review is automated by HCM software. It provides a structured evaluation framework based on predefined metrics. The data collected helps pinpoint high-potential talent, problem areas, and top performers. Performance management. Building a sustainable future requires preparing for leadership transitions. As said earlier, HCM software assists in finding high-potential employees. It also helps in nurturing them through tailored development plans. This strategic development core HR systems approach ensures stability within the organization. Succession planning. It serves as a centralized repository dedicated to storing all crucial documentation. It also has employee records, policies, and organizational knowledge. Employees have immediate access to a vast knowledge base through the HR space. Whether it's new employee onboarding paperwork, handbooks, education materials, or company rules, everything is right at their fingertips. However, business security continues to be a top priority. So, HR Space provides a fortress of protection. Confidential information is in the right hands thanks to strong access controls. HR space. Human Resource Management System (HRMS) An HRMS is a transformative software solution that automates and streamlines HR activities. It acts as a dynamic hub for employee information. The system makes information retrieval seamless. HRMS streamlines the entire HR lifecycle, from recruitment to retirement. End-to-end HR processes. Management and administration of employee pay, bonuses, and benefits are possible with HCM. These systems also handle tax deductions. In that way, it cuts down on manual errors and guarantees prompt payment of compensation. Payroll and benefits management. Gone are the days of manual leave requests and updates to personal information. HRIS software boasts a portal for staff, offering convenient access to records, benefits, and leave balances. Employees can manage their information, view pay notes, and apply for leave. Thus, employees feel empowered and take on more responsibility. As a result, there is increased satisfaction among the workforce, and designing and developing an HR system lets HR staff cut their administrative workload. Employee Self-Service (ESS). It is a fundamental module that focuses on monitoring employee attendance and other labor-related data. It allows employees to clock in and out through various means. This can be mobile applications, biometric devices, or web-based portals. Time and Labor Management (TLM). Our Experience Stfalcon’s team developed an employee personal account in the HR system of the largest logistics company in Ukraine. While the project is currently under a Non-Disclosure Agreement (NDA), the software developed by our team functions as a centralized repository for employee-related data. Our journey began with gathering business requirements for the development of an HR system, which then evolved into the creation of transformative HR software. This comprehensive solution provides instant access to critical data, encompassing personal details and work-related information with just a few clicks. Employees can conveniently submit requests related to their finances and vacation directly through the platform, effectively automating these processes and eliminating the need for manual labor. Our secure platform empowers employees to access their salary details, deductions, and other payment-related information. Additionally, we've implemented a streamlined vacation management system, allowing staff to submit online time-off requests. These requests can be easily reviewed and approved by supervisors, ensuring a seamless workflow and efficient resource allocation for the organization. Conclusion In essence, the journey of crafting HR systems and processes is intricate but ultimately gratifying. By harnessing the potential of technology, organizations can optimize the capabilities of their workforce. Embrace the evolution of HR systems and unlock boundless opportunities for the growth of your organization. Whether it's conceiving, designing, developing, or implementing, Stfalcon is here to accompany you throughout the entire HR system development life cycle. today and begin your journey toward success. Contact us Also published . here

Everything You Need to Know About HR System Development in 2023 and Beyond

2023 এবং তার পরেও এইচআর সিস্টেম ডেভেলপমেন্ট সম্পর্কে আপনার যা কিছু জানা দরকার

Alles, was Sie über die Entwicklung von HR-Systemen im Jahr 2023 und darüber hinaus wissen müssen

Todo lo que necesita saber sobre el desarrollo de sistemas de recursos humanos en 2023 y más allá

Tout ce que vous devez savoir sur le développement du système RH en 2023 et au-delà

2023 और उसके बाद मानव संसाधन प्रणाली विकास के बारे में आपको जो कुछ जानने की आवश्यकता है

2023 年以降の人事システム開発について知っておくべきことすべて

2023년 이후 HR 시스템 개발에 대해 알아야 할 모든 것

Tudo o que você precisa saber sobre o desenvolvimento de sistemas de RH em 2023 e além

Все, что вам нужно знать о развитии системы управления персоналом в 2023 году и далее

2023 ve Sonrasında İK Sistemi Geliştirme Hakkında Bilmeniz Gereken Her Şey

Mọi điều bạn cần biết về phát triển hệ thống nhân sự vào năm 2023 và hơn thế nữa

关于 2023 年及以后人力资源系统开发您需要了解的一切

We want productive, collaborative, happy people on our software teams. is pretty ubiquitous in software. There are a tonne of Slack apps and integrations. Not all of them are good. Rather than put together a long list of tools you’ll mostly never use, I’ve picked out 6 of the very best Slack apps for software developers, product teams, project managers and anyone who designs, builds or maintains software. Slack I’m going to cover one best-in-class tool for some of the best use-cases for Slack add-ons. You can always explore more Slack integrations in their . Slack App Directory 1. GeekBot – Automating Team Updates & Standups : Streamlining remote team communication Use this for GeekBot is a Slack app for remote and hybrid teams. It automates things like your standup meetings, sprint retrospectives, surveys and more. Instead of spending half an hour in a daily standup every day, just answer three questions asked by GeekBot in a Slack message. It’ll aggregate it into a concise, customisable report and share it with everyone who needs to see it. GeekBot reduces the hassle associated with different time zones and allows software teams to crack on with the work that matters. It ensures a consistent flow of information. It means more time for your core tasks, and greater overall productivity. My team use this every day to save a whole bunch of time. Try GeekBot for Slack 2. CollabGPT – AI Companion for Software Projects Keeping track of what’s happening on your projects Use this for: is an AI-powered project companion specifically designed for software teams. It integrates smoothly with , delivering rich summaries of team activities and proposing actionable next steps. CollabGPT Slack, Jira, and GitHub CollabGPT’s complex architecture of AI agents develops a long-term “memory” of your projects, and therefore, a deep understanding of the context of your projects. Software teams will find CollabGPT invaluable. Its ability to “remember” allows it to provide deeply contextual summaries, actionable suggestions, and precise answers to critical questions. I’m biased, because I’m part of the team building CollabGPT – but I can put my hand on my heart and say I believe it’s a game-changer. Try CollabGPT 3. Peoplebox: Strategy Execution Platform : Strategic planning and execution Use this for Peoplebox keeps strategic goals at the front of people’s minds. At its core, it’s an OKR (Objectives and Key Results) platform. It’s easy to get into silos and lose sight of company goals. Peoplebox keeps everyone aligned on cross-functional goals. Its Slack integration removes the friction of having “just another tool” and makes promoting focus, alignment and accountability easier for teams who design and build software. Try Peoplebox 4. Evergreen – Team recognition : Encouraging team members to appreciate colleagues’ hard work Use this for I’ll be honest, I don’t like a lot of the employee recognition software out there. It’s generally well-intentioned, but can have unintended consequences like the perception of favouritism, unhealthy competition, demotivation, and encouraging focus on the wrong activity. However, Evergreen’s take on it minimises some of the harm. There’s no money or rewards changing hands – instead, recognition plants trees. It reminds teams of our collective responsibility towards the environment. There’s a feeling that everyone wins when somebody gets praise, and it feels casual enough to avoid some of the negative side-effects of competitor tools. You can choose to link praise to your company values, which helps people keep them front of mind. Try Evergreen 5. Marker – Sending Annotated Screenshots via Slack : Collecting bug reports with annotated screenshots Use this for Marker lets you send feedback and bug reports directly from your site via its Chrome extension. It makes it easy to send annotated screenshots along with context straight to Slack channels in your Slack workspace. Marker is awesome for software teams, particularly when bug tracking or when visual communication is essential. Capturing, annotating and sharing relevant sections of a screen makes tracking bugs and sharing information easy – it also does things like automatically capturing the URL to make the process painless. Try Marker 6. Donut – Human connections for remote workers : Better team cohesion Use this for Got a remote team? You might miss those “water cooler” moments where random people have bonding moments. Donut sparks interesting Slack conversations and keeps people connecting about something other than work. Informal chat makes for better working relationships And it helps keep people sane! It doesn’t just do watercooler moments – their Slack plugin can do icebreakers and intros too. Donut creates the chance for spontaneous ideas and problem-solving discussions. People who know each other better are more productive together, too. Donut say their tool boosts productivity, trust and morale. Try Donut Wrapping up Software teams have so much to gain from using the right Slack extensions. When you add the right Slack apps, you can make huge gains in collaboration, visibility, alignment and more. Each tool I listed above presents an innovative solution to a common problem. And because they integrate with Slack, they don’t proliferate tools unnecessarily. I’m working on making CollabGPT the ultimate AI companion for your software projects. It works with Slack, Jira, GitHub and soon many more tools development teams use every day. It’s able to provide context-rich summaries of the details that matter about your project, make clever suggestions about what to do next and answer any pressing question in real-time. If you’d like to, you can find out more about CollabGPT works here. Also published here.

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Since I’ve been fortunate enough to go from a valley to a just getting off the ground, I tend to get asked pretty often what I learned at and what lessons we learned that we’re carrying over. pretty successful startup new startup GitHub I figured since I’m thinking about it a lot that it might be valuable to make a little blog post series out of it. So here you go, I give you the first edition of (branching pun intended) — Customer Service. The Tips of GitHub Customer Service and The Superfan An incredible focus on customer service is one of the most important differentiating attitudes that GitHub had early on. It’s something that I feel most startups (and large companies) don’t think enough about — a fanatical devotion to helping the customer. From the very, very first days of GitHub, the founders cared deeply about customer service. We had this internal concept that I remember being repeated again and again, which was the idea of the superfan. That spending extra time and attention on an individual user or group of users, even if it was expensive and maybe didn’t justify how much they may spend on our service, was valuable in the long term in that it may create a . superfan Superfans were people who absolutely loved GitHub. People who were so surprised that we went out of our way to help them or understand their needs, that they would tell everyone they knew how great we were. We would routinely spend time and money on things that we knew would not immediately give us a monetary return, because we thought that it would make some users so happy with us that they would tell everyone they knew that we were awesome. This is something that I think is often not in an ROI analysis of an event or marketing campaign — it’s a soft and unmeasurable benefit that is almost always ignored. Ironically, some of the best cases were when we messed something up. It was almost better to have a problem happen and then respond to it above and beyond than to never have a problem at all. People are just so not used to a company caring about their issues that when one does quickly and decisively respond, it’s a revelation. GitHub always tried to make it as easy as possible to report a problem and tried to respond as quickly as they could. This is a level of attention that I just don’t see often in startups (or even larger companies, honestly). Why Is Customer Service Really Important? I think this is a huge issue with a lot of companies today. So few companies seem to believe that customer service is really important. I’m honestly not sure why this is. Service is something that is so closely tied to loyalty and in this age of MRR and SaaS revenue streams one would imagine that loyalty is insanely important. Even so, most companies see it at the very bottom of the list of things they care about, which makes no sense. I give you this exercise. Go to every other tab that you have open in your browser right now and see how long it takes you to submit a suggestion or bug report. Just try to tell each site that you don’t appreciate the kerning of the font that they’re using. Or even better, say that you can’t click on some made up UI element or the site is showing up in German for you and you don’t know why — something basically unsolvable. Now answer these questions: Is the way to report the problem or ask for help where you thought it would be? Is there even a way to report it at all? Did you scroll all the way to the bottom of the page, search the links in the footer, not find it, then search the menus at the top until finding something that could be the link? Assuming you found a link, how many different fields did you have to fill out before being allowed to submit your question or issue? Did they ask you for contact information even when you’re logged in and they obviously know how to get in touch with you? Did they make you fill out a subject line or area of concern, instead of triaging the issue themselves? Did they force you to research the issue in their knowledge base before bothering them with your stupid problem? Do they answer you? Ever? If they do respond, are they nice to you even though you asked an objectively stupid question? I just tried this in the tabs I happen to have open right now while writing this post. Two had no discoverable help link at all. Three had only knowledge base links with no free form field I could discover with any amount of clicking (Google Calendar, United and LinkedIn). One had help in the third link I tried. One was in the fourth drop down menu I tried, then went to an endless knowledge base labyrinth. Let’s look at a quick sampling. Medium makes you type in your Medium username, even when you click on it from a logged in Medium account. Medium, I’m pretty sure you know my goddamn Medium username. It also has a scrolling dropdown menu of categories, even though it only has like 7 categories — only 2 of the 7 are beyond the fold, which is ridiculous. Twitter is one of the worst I’ve seen in awhile. You have to go down a rabbit hole of knowledge base bullshit before they even show you a “Contact Us” link, whence they then subject you to a litany of insane questions and fields, the last of which on the link I tried was actually a “Signature” field where you are asked to “Please electronically sign this notice by typing your full name”. Are you fucking kidding me? I feel like that’s meant specifically to discourage people from sending feedback. Basecamp was pretty good, giving me a bunch of fields, but pre-filling most of them with what it thought I might want. It still made me do a category dropdown though. GitHub was, and I swear this was unplanned — it just happened to be in the the tabs I had open when I had this idea — among the best of the sites I tried for this experiment. You scroll to the bottom and click ‘Contact GitHub’ and type in a question. There is unfortunately a subject line requested but it’s not required. (GitHub, btw, I would recommend getting rid of this, it’s unnecessary). How to Really Do Customer Service Customer service should be one of the top priorities of your website and I’ll tell you why. Customer service is what people turn to when they can’t figure it out themselves. It’s the last fallback of people desperate to get something done on your website. It’s your fallback UI when everything else the customer has tried has failed them. To me, this means that it should be as easy as possible to accomplish. It means that you’ve failed your customer — your top priority should be making this process as easy and frictionless as possible, because it indicates a total failure of something your customer wanted to do. This information is gold. If your attitude is that you care so little about your customer’s frustrations and problems that you’ll make them triage their own shit by searching knowledge bases first so that they don’t bother you, or you’ll make them choose from a dropdown of categories because your people have more important things to do than determine who in your organization can best deal with the problem, then what are you even doing? If a customer at some point thinks “I need help”, then it means your product has a problem. You should be going out of your way to make it as easy as possible for your customer to tell you “I have a problem with something”. Even if it’s answerable somewhere in your knowledge base, it should be really valuable to you to know that people are running into that problem regularly. It means you might need to change something to make it not be a question for people in the first place. So, here are a couple of guidelines for your customer service solution. Go to your website and see how many of these are true. It shouldn’t take more than 1 click to report a problem or idea A single click should take you to a form you can fill out to describe the problem you’re having, from any and every page on your website. No exceptions. If that click is a link, that’s fine too. mailto: There shouldn’t be more than one text area required to report something No matter what that 1 click is, the resulting page should have a single text area to fill out that says “tell us what your problem is”. Free form, open question, no bullshit. In absolutely no circumstances should submitting that form result in a form error. You should have help@yourwebsite.com No matter who you are, you should have a that people can email for any reason whatsoever. help@something.com Every email you send should be reply-able If you send any email from , there is a special circle of hell reserved just for you. If you don’t want people wasting your time by emailing you, then don’t you dare fucking email them. no-reply@my-site.com Every email you send out should go directly to your customer service team if the person replies to it. Every single one. Your customers shouldn’t need to choose the category of shit you fucked up If they’re contacting help, it’s almost always something you did wrong, not something they did wrong. Asking them to make your job easier by helping you triage your problems by choosing a category from a drop-down list is a dick move. How about try to make sure they’re not frustrated in the first place, and then you won’t be put through the burden of triaging their problems. Your customers shouldn’t need to choose a subject I honestly don’t understand why anyone does this. Subject lines in emails are for people to scan and decide if they want to read the body or not. This concept has no place in customer support. It makes the customer do a second pass of “what am I trying to report, succinctly” but why is that their job? If you’re not making your customer triage your problem for you with a stupid dropdown menu, then that means someone in your organization will have to do that, and in that case, it’s a few seconds more to just scan a paragraph than to read a subject (and then inevitably also scan a paragraph to make sure they get the full context) before assigning to another group. There is almost no advantage to having a subject line for your team, and yet it seriously increases the friction involved in the customer submitting the report. Don’t tell them to go elsewhere in your customer service chain This is maybe the worst of things I’ve seen organizations do. WeWork is especially bad at this and has done it to me several times. If I email anyone in your organization, don’t tell me to email someone else. It’s not my job as your customer to know your stupid organizational structure. Figure out a way for your employees to forward things to other people. Inform the customer for future reference if necessary for a faster response, but never say “say this same thing, but to this other person”. That’s your job. If they contacted the wrong person, it’s because your product or support structure is confusing. Spend some time figuring out why they contacted the wrong person and then fix that problem instead. Customer Service Attitudes So now that you know how to get feedback from your customers properly, how should you respond to them? Have a Voice One of the things I always loved about GitHub was that we spent a lot of time thinking about and teaching people what we called the GitHub Voice. We wrote out guidelines of what a GitHubber sounds like, what their attitude is, what they sound like when they reply and tried to make sure all external communication fell along those lines. I forget all the guidelines, but it was about always being friendly, classy and kind. Don’t be mean, don’t be snide, don’t be robotic — be human. A GitHubber writing something to a customer should sound like Neil DeGrasse Tyson. Whatever your voice is, whatever you want your company to be — write it down and communicate it to people. Even now, when a support request comes in where I want to say something snide because it seems ridiculous to me, I take a beat and ask myself “how would Neil respond?”. Develop a voice and try to make sure everyone knows what it is and can use it. Most importantly, don’t be afraid to be human. You’re putting in the effort of having a real human being help and respond, don’t force them to sound like a robot. Add some humor or levity if you can, take the issue seriously but try not to sound like a soulless machine is responding. Don’t use buzzwords, don’t talk down, don’t ever say “thought leadership”. Nothing is Stupid At Chatterbug, since we use Intercom and responses are super easy to do, we get a good number of messages that make almost no sense. Sometimes we get people sending us screenshots of JS consoles and full debugging of what they think is happening, other times we simply get the word “Jello”. No matter how ridiculous you may find something, try to give them the benefit of the doubt and see if you can find a way to be helpful. A lot of the time it won’t pay off — you’ll simply never get a response, but occasionally you will and people will be extra appreciative. Creating superfans is about paying attention You don’t need to be the fastest at replying, but you do need to reply. Even if it’s a “Thanks, but no thanks”, the idea that someone there read it and cared at all is a win. People will also forgive a lot of stuff if they feel like they’re being paid attention to. There is little that is more frustrating than not being able to voice your problem or have someone listen to you. A technical problem directed to a knowledge base is a tale told by an idiot, full of sound and fury, signifying nothing. If someone has a frustrating problem and there is no way for them to vent, they just keep that anger. If they vent and you respond, “you’re totally right, that sucks, we’ll see what we can do” then it goes a long way towards making them like you. If you actually then fix it and follow up, you might just have a customer for life. Everyone should do customer service Every single person in your organization should do customer service on a regular basis. We used to try to get as many GitHub employees to user meetups as possible, because people loved telling GitHubbers what they thought the product needed changing. They also tended to get more honest after a few beers. In vino veritas, I suppose, but in that vino’d veritas were invaluable seeds of empathy and understanding. At GitHub at one point we had a rotating support position where developers would volunteer for a week of customer support duty and would take issues flagged as being highly technical during that week and work on them with the support team. This was called King/Queen of Developers and nearly everyone did it at some point. It was highly important to us that engineers and product people had a real understanding of what was really happening from the point of view of our customers. What the common problems were, the real frustrations. Every single person in your company should do customer service or otherwise meet with real customers on a regular basis. Intercom: A Great First Step So now that you know what it takes from the customer’s perspective and from an internal attitude, if you want to implement a great customer service solution, what is the easiest way to go about doing it? At GitHub, we built our own internal customer service application that we called Halp. Nowadays, there are a few different options for good out of the box customer service solutions and at we’re using . While I don’t like most of the auto-messaging options that are almost impossible to not abuse when they’re used, the concept of having a little icon in the bottom corner to click on any time you need help is amazing. Chatterbug Intercom If you go through the list of things I mentioned, Intercom seamlessly solves all of them. Any time I’m on a website that has Intercom on it and I have an issue, I can always just click on it, type my problem and I nearly always get a response back quickly, often within the hour. I can go from experiencing an issue or problem to reporting it in a matter of seconds. Customer Service Should Be King No matter how you do it, no matter what your philosophy or reporting technology or company voice, you should treat customer service as one of your most important priorities from your very first day. Your customers are human beings, stand out from the crowd of services by making your best effort at treating them as such.

Tips from GitHub, Vol 1: Customer Service is King

Our submission to the British Government’s “Digital currencies: Call for Information”

Carmen’s heart sunk as she looked at her calendar. Back-to-back 1:1 meetings filled her day, overflowing into tomorrow. “Ugh… maybe I could call in sick. Or, make up an excuse to work from home. My boss wouldn’t care. My team would be thrilled to skip them.” she thought as she stood in the Starbucks line, “It’s not too late, you can still call in sick,” “but then what kind of boss would you be? It sucks, and everyone hates it, but you have to do it.” “Sheesh, what are we gonna talk about? I guess I’ll just ask people what they are working on this week, and hopefully, I can get each one done in 5 minutes. Oh! Or maybe we could do them in small groups! That would take up SO much less time.” “I’d better order an extra large coffee with quad shots… I’m going to need it.” Apply what you already know I’m going to share a simple lesson. Ready? head-smackingly Make every fourth one-on-one meeting a retrospective to discuss improvements to your one-on-one’s. This is similar to a sprint retrospective, and you can use the same format. The point of a sprint retrospective is for the team to improve. The point of this retro is to improve your one-on-ones, making them more valuable for both of you. That’s it. Go do it. But if you need a nudge… Here are 5 steps to help you start: Let each team member know that the next one-on-one meeting will be used to discuss your one-on-one meetings. Ask them to write down what’s working for them, what’s not working, and ideas for change. You will do the same. During the meeting, discuss what you both wrote, just like in a normal retro. Brainstorm a list together of possible actions that will improve the meetings. Choose a few actions, again together, to try for the next three meetings, and then discuss them in your next one-on-one retro. Boom-skittles, that’s it. Start talking about your 1:1s with the other person and discuss how they could be better. What if you’re NOT the boss? What can you do to improve a one-on-one that is on you? inflicted Here are some simple, but maybe not easy, ways to broach the subject with your boss: Forward this article to your boss, with a note that you’d like to try 1:1 retros. In your next 1:1 meeting, ask if you can take a few minutes to discuss how the meeting can be improved. Brainstorm a retro-style glad-sad-mad list about the meeting and bring it to the next meeting. Ask your boss what the real goal of the meeting is and whether they feel this format is meeting it. Let your boss know that the current meeting format frustrates you and that you’d like to discuss changing it. Tell your boss the way you about your 1:1 meetings, and then ask how they feel about them. feel Talk about what’s really happening. Stop pretending your 1:1s are great, or that they can’t be changed, or that you’re benefiting from them as much as you could be. Best case: the meetings will improve, your boss will appreciate your initiative, and you’ll do better work. Worst case: your boss says “No, things are fine as-is. How dare you suggest they could be improved. Just give me your status update.” (If the worst case happens, you have bigger problems than crummy 1:1's.) What kinds of things can be changed about a 1:1 meeting? It’s easy to fall into a rut with your 1:1 meetings, like an old married couple can fall into a pattern about how they spend Friday nights. Here are ten things about your 1:1s that you could change, but might not have considered. (There are surely many more, but this should get your creative juices flowing.) How often you meet. (It doesn’t have to be the same frequency with each person.) What time you meet. (It doesn’t have to always be at the same time.) Who runs the meeting. (How could you take turns running the meeting?) Where you meet. (Consider a walking meeting or a breakfast meeting.) What preparation both of you do for the meeting. (Try more, or less, prep.) The agenda for the meeting. The goal of the meeting, The length of the meeting, The communication medium (face-to-face, telephone, slack, Skype, etc.) What you could combine it with (a meal, a walk, a commute, etc.) Do you wait too long to consider a change? When I start to feel in a rut, I ask myself some questions. In particular, I ask myself if my current practices still fit with the new situation or reality. Often, I find that this one question allows me to be more agile, more creative, and less judging. It lets me see new possibilities that I’d been missing. For example, if I was dreading my 1:1s, I might ask questions such as… What is my secret goal for these meetings? What is my spoken goal for them? What is the other person’s goal for them? What is the company’s goal for them? What would happen if we stopped doing them? What parts are valuable to me, and which feel like a waste. What parts are valuable to them, and which feel like a waste. What is the least we could do and still have a valuable 1:1 meeting? What do we need to add? Subtract? Change? The Principle of Grandma’s Ham “The important thing is not to stop questioning” — Albert Einstein Jane asked her mother, “Why do you cut the ends of the ham before baking it?” Her mother answered, “Because that’s how your grandma taught me to do it. Ask Grandma.” When Jane asked her Grandma, she replied, “My roasting pan was small, so I had to cut the ends off the ham to fit it in the pan.” It’s hard to question the status quo. Not just because you want to avoid looking dumb, or rocking the boat, or breaking tradition, but because you may not realize there’s a question to ask. Old practices, new realities. New possibilities are wonderful. New choices and options do exist about how we work together. New possibilities bring hope that the future doesn’t have to be like the past and that we can grow and improve. What a great thought! :) Now, you might be thinking of someone who’s feeling stuck that needs to hear this. Go ahead and forward this article it to them.

Advanced PeopleOps - 1:1 Retrospectives

The comprehensive C# Cheat Sheet is designed to aid developers in mastering key syntax and concepts related to C# programming. Contents Basic Structure Data Types Variables Constants Conditional Statements Loops Arrays Lists Dictionaries Methods Classes & Objects Exception Handling Delegates, Events & Lambdas LINQ (Language-Integrated Query) Attributes Async/Await Miscellaneous String Manipulation File I/O Date & Time Generics Nullables Attributes & Reflection Extension Methods Dependency Injection Partial Classes Interoperability Anonymous Types Tuples Pattern Matching Local Functions Records with Expressions Indexers and Ranges using Declaration Nullable Reference Types (NRTs) Pattern-Based Using Property Patterns Default Interface Implementations Dynamic Binding 1. Basic Structure All C# programs follow a fundamental structure, outlined below: using System;
    
    public class HelloWorld
    {
        public static void Main(string[] args)
        {
            Console.WriteLine("Hello, World!");
        }
    } Starting with .NET 5, top-level statements simplify the Program.cs content: Console.WriteLine("Hello, World"); 2. Data Types C# supports various data types such as: Value Types: int, char, and float Reference Types: string, class, and array 3. Variables Variables are symbolic names for values: int age = 30; // integer variable
    string name = "John"; // string variable
    double PI = 3.14159; // double for floating-point numbers
    bool isLoggedIn = true; // boolean variable Use ‘var’ for type inference: var number = 5; // compiler infers type as int
    var message = "This is a message"; // compiler infers type as string 4. Constants Constants hold immutable values: const double GRAVITY = 9.81; // constant for gravitational acceleration
    const string COMPANY_NAME = "MyCompany"; // constant company name 5. Conditional Statements Control program flow based on conditions: int age = 20;
    
    if (age >= 18)
    {
        Console.WriteLine("You are eligible to vote.");
    }
    else
    {
        Console.WriteLine("You are not eligible to vote.");
    }
    
    switch (variable) { /*...*/ } // Switch statement 6. Loops Execute code repeatedly: for (int i = 1; i <= 5; i++)
    {
        Console.WriteLine(i);
    }
    
    foreach (var item in collection) { /*...*/ } // Foreach loop
    
    while (condition) { /*...*/ } // While loop
    
    do { /*...*/ } while (condition); // Do-while loop 7. Arrays Fixed-size collections of elements: string[] names = new string[3] { "Alice", "Bob", "Charlie" };
    Console.WriteLine(names[1]); // Output: Bob (accessing element at index 1) 8. Lists Dynamic collections similar to arrays: List<int> numbers = new List<int>();
    numbers.Add(1);
    numbers.Add(2);
    numbers.Add(3);
    
    foreach (var number in numbers)
    {
        Console.WriteLine(number);
    } 9. Dictionaries Key-value pairs for data association: Dictionary<string, string> phonebook = new Dictionary<string, string>();
    phonebook.Add("John Doe", "123-456-7890");
    phonebook.Add("Jane Doe", "987-654-3210");
    
    Console.WriteLine(phonebook["John Doe"]); // Output: 123-456-7890 10. Methods Encapsulate reusable logic: public class Rectangle
    {
        public double Width { get; set; }
        public double Height { get; set; }
    
        public double GetArea()
        {
            return Width * Height;
        }
    }
    
    public class Program
    {
        public static void Main(string[] args)
        {
            Rectangle rect = new Rectangle();
            rect.Width = 5;
            rect.Height = 10;
    
            double area = rect.GetArea();
            Console.WriteLine($"Area of rectangle: {area}");
        }
    } 11. Classes & Objects Classes define blueprints for objects: public class MyClass // Class definition
    {
        public string PropertyName { get; set; } // Properties store data
        public void MethodName() { /*...*/ } // Methods define actions
    }
    
    MyClass obj = new MyClass(); // Object creation 12. Exception Handling Manage runtime errors gracefully: public static int GetNumberInput()
    {
      while (true)
      {
        try
        {
          Console.WriteLine("Enter a number: ");
          string input = Console.ReadLine();
          return int.Parse(input);
        }
        catch (FormatException)
        {
          Console.WriteLine("Invalid input. Please enter a number.");
        }
      }
    }
    
    public static void Main(string[] args)
    {
      int number = GetNumberInput();
      Console.WriteLine($"You entered: {number}");
    } 13. Delegates, Events & Lambda For event-driven programming and method handling: public delegate void MyDelegate(); // Delegate declaration
    
    event MyDelegate MyEvent; // Event declaration
    
    public class Person
    {
      public string Name { get; set; }
      public int Age { get; set; }
    }
    
    public static void Main(string[] args)
    {
      List<Person> people = new List<Person>()
      {
        new Person { Name = "Alice", Age = 30 },
        new Person { Name = "Bob", Age = 25 },
        new Person { Name = "Charlie", Age = 40 },
      };
    
      people.Sort((p1, p2) => p1.Name.CompareTo(p2.Name));
    
      foreach (var person in people)
      {
        Console.WriteLine(person.Name); // Output: Alice, Bob, Charlie (sorted by name)
      }
    } 14. LINQ (Language-Integrated Query) Query capabilities for data manipulation: using System.Linq;
    
    public static void Main(string[] args)
    {
      List<int> numbers = new List<int>() { 1, 2, 3, 4, 5, 6 };
      var evenNumbers = numbers.Where(x => x % 2 == 0);
    
      foreach (var number in evenNumbers)
      {
        Console.WriteLine(number); // Output: 2, 4, 6
      }
    } 15. Attributes Add metadata to code elements: [Obsolete("Use the new DoSomethingV2 method instead.")]
    public void DoSomething()
    {
      // Implementation here
    }
    
    public void DoSomethingV2()
    {
      // New and improved implementation
    } 16. Async/Await For non-blocking code execution: using System.Threading.Tasks;
    
    public static async Task DownloadFileAsync(string url, string filePath)
    {
      // Simulate downloading data asynchronously
      await Task.Delay(2000); // Simulate a 2-second download
    
      // Write downloaded data to the file
      File.WriteAllText(filePath, "Downloaded content");
      Console.WriteLine($"File downloaded to: {filePath}");
    }
    
    public static void Main(string[] args)
    {
      string url = "https://example.com/data.txt";
      string filePath = "downloaded_data.txt";
    
      DownloadFileAsync(url, filePath);
    
      // Continue program execution while download happens in the background
      Console.WriteLine("Downloading file...");
      Console.WriteLine("Meanwhile, you can do other things...");
    } 17. Miscellaneous Additional language features: enum, interface, class, record, and struct dynamic, is, as, var, and nameof 18. String Manipulation Powerful string handling methods: string.Concat(); // Combine strings
    string.Join(); // Join elements
    str.Split(); // Split string
    str.ToUpper(); // Convert to uppercase
    str.ToLower(); // Convert to lowercase 19. File I/O Operations with files: using System.IO; // Required for File I/O
    
    File.ReadAllText(path); // Read file content
    File.WriteAllText(path, content); // Write to file
    File.Exists(path); // Check file existence 20. Date & Time Date and time manipulation: using System;
    
    public static void Main(string[] args)
    {
      DateTime startDate = DateTime.Parse("2024-03-10");
      DateTime endDate = DateTime.Now;
    
      TimeSpan difference = endDate - startDate;
      Console.WriteLine($"Time difference: {difference.Days} days, {difference.Hours} hours");
    } 21. Generics Type-safe data structures: public class Stack<T>
    {
      private List<T> items = new List<T>();
    
      public void Push(T item)
      {
        items.Add(item);
      }
    
      public T Pop()
      {
        T item = items[items.Count - 1];
        items.RemoveAt(items.Count - 1);
        return item;
      }
    }
    
    public static void Main(string[] args)
    {
      Stack<string> messages = new Stack<string>();
      messages.Push("Hello");
      messages.Push("World");
    
      string message = messages.Pop();
      Console.WriteLine(message); // Output: World
    } 22. Nullables Allow value types to be null: int? nullableInt = null; // Nullable integer 23. Attributes & Reflection Metadata and type introspection: public class Person
    {
      public string Name { get; set; }
      public int Age { get; set; }
    }
    
    public static void Main(string[] args)
    {
      Type personType = typeof(Person);
      PropertyInfo[] properties = personType.GetProperties();
    
      foreach (PropertyInfo property in properties)
      {
        Console.WriteLine(property.Name); // Output: Name, Age
      }
    } 24. Extension Methods Add methods to existing types: public static class StringExtensions
    {
      public static string ToUppercase(this string str)
      {
        return str.ToUpper();
      }
    }
    
    public static void Main(string[] args)
    {
      string message = "Hello, world!";
      string uppercased = message.ToUppercase(); // Using the extension method
      Console.WriteLine(uppercased); // Output: HELLO, WORLD!
    } 25. Dependency Injection Loosely coupled code design: public interface ILogger
    {
      void LogMessage(string message);
    }
    
    public class MyService
    {
      private readonly ILogger _logger;
    
      public MyService(ILogger logger)
      {
        _logger = logger;
      }
    
      public void DoSomething()
      {
        _logger.LogMessage("Doing something...");
      }
    }
    
    // Implementing the ILogger interface (example)
    public class ConsoleLogger : ILogger
    {
      public void LogMessage(string message)
      {
        Console.WriteLine(message);
      }
    }
    
    public static void Main(string[] args)
    {
      ILogger logger = new ConsoleLogger();
      MyService service = new MyService(logger);
      service.DoSomething();
    } 26. Partial Classes Splitting a single class definition: public partial class MyClass { /*...*/ } // Partial class definition 27. Interoperability Interop with other languages: using System;
    using System.Runtime.InteropServices;
    
    [DllImport("user32.dll")]
    public static extern int MessageBox(IntPtr hWnd, string lpText, string lpCaption, uint uType);
    
    public static void Main(string[] args)
    {
      MessageBox(IntPtr.Zero, "Hello from C#!", "Interop Example", 0);
    } 28. Anonymous Types Creating unnamed types:csharpCopy code var person = new { Name = "John", Age = 30 };
    Console.WriteLine($"Name: {person.Name}, Age: {person.Age}"); 29. Tuple Data structures with a specific number of elements: (string Name, int Age) person = ("Alice", 30);
    Console.WriteLine($"Name: {person.Name}, Age: {person.Age}"); // Accessing elements using Item1 and Item2 30. Pattern Matching Simplifies certain programming tasks: object obj = new Person { Name = "Bob", Age = 25 };
    
    if (obj is Person { Name: "Bob", Age >= 18 })
    {
      Console.WriteLine("Bob is an adult.");
    } 31. Local Functions Encapsulate logic within methods: public static int Calculate(int number)
    {
      int Factorial(int n)
      {
        if (n == 0) return 1;
        return n * Factorial(n - 1);
      }
    
      return Factorial(number);
    }
    
    public static void Main(string[] args)
    {
      int result = Calculate(5);
      Console.WriteLine($"5! = {result}");
    } 32. Records Concise syntax for reference types: public record Person(string Name, int Age);
    
    public static void Main(string[] args)
    {
      Person person1 = new Person("Alice", 30);
      Person person2 = new Person("Alice", 30);
    
      // Records provide default equality comparison
      if (person1 == person2)
      {
        Console.WriteLine("People are equal");
      }
    } 33. with Expressions Non-destructive mutation for records: var john = new Person("John", 30);
    var jane = john with { Name = "Jane" }; // Non-destructive mutation 34. Indexers and Ranges Flexible data access: int[] arr = {0, 1, 2, 3, 4, 5};
    var subset = arr[1..^1]; // Indexer and range usage 35. using Declaration Dispose of IDisposable objects: using var reader = new StreamReader("file.txt"); // using declaration 36. Nullable Reference Types (NRTs) Avoid null reference exceptions: public class Person
    {
      public string Name { get; set; }
      public int Age { get; set; }
    }
    
    public static void Main(string[] args)
    {
      Person person = new Person() { Age = 30 };
    
      // NRTs require null checks before accessing properties
      if (person?.Name != null)
      {
        Console.WriteLine(person.Name);
      }
      else
      {
        Console.WriteLine("Name is null");
      }
    } 37. Pattern-Based Using More patterns in the using statement: public ref struct ResourceWrapper { /*...*/ } // Resource wrapper
    
    using var resource = new ResourceWrapper(); // Pattern-based using 38. Property Patterns Deconstruct objects in pattern matching: if (obj is Person { Name: "John", Age: var age }) { /*...*/ } // Property pattern matching 39. Default Interface Implementations Interfaces with default method implementations: public interface IPerson { /*...*/ } // Interface with default method
    public class MyClass : IPerson { /*...*/ } // Class implementing interface 40. Dynamic Binding Runtime type resolution: dynamic d = 5; // Dynamic binding
    d = "Hello"; // No compile-time type checking Conclusion This structured C# Cheat Sheet concludes with advanced topics and techniques, providing a comprehensive reference for developers aiming to enhance their C# programming skills. For detailed examples and further exploration, refer to the specific sections outlined in this guide. Happy coding! C# Programming🚀 Thank you for being a part of the C# community! Before you leave: If you’ve made it this far, please show your appreciation with a clap, and follow the author! 👏️️ Follow us: | | | | | X LinkedIn Dev.to Hashnode Newsletter Tumblr Visit our other platforms: | | | | GitHub Instagram Tiktok Quora Daily.dev Inspired By: https://zerotomastery.io/cheatsheets/csharp-cheat-sheet/#constants Also published here

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