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In the global tech ecosystem and beyond, 2023 has undoubtedly been “The Year of AI”. Reports, speculations, and even conspiracy theories regarding generative AI's capabilities, potential, shortcomings, and risks have traversed the globe—from major media networks to your mother’s WhatsApp group. This shiny, new (well, sort of)  technology has seen adoption grow so much that businesses of every scale have moved mountains to build AI tools or, at the very least, integrate them into their workflows and service offerings. OpenAI, the poster child of the AI revolution, has enjoyed on the back of its golden goose, ChatGPT. However, the company’s success in the realm of AI has not been a solitary journey. Other companies, spurred by OpenAI’s “proof of concept,” have since sought after geese of their own. meteoric growth With a valuation bump of , since it shifted the main focus of its graphic cards from PC gaming to AI, it’s clear that Nvidia has had one of the picks of the golden gaggle. $200 billion in May Already the most valuable chip maker in the world before the AI boom, Nvidia’s value and monopoly have unsurprisingly continued to grow steadily throughout the year. Adding context, the company third-quarter earnings of $18.12 billion, marking a remarkable 206% increase from a year ago and a substantial 34% growth from the previous quarter. Further, it commands an in the global AI chip market, soaring even higher to 90% in China's $7 billion market—a dominance that could potentially disrupt. reported 80% monopoly Biden's technology controls In October, the U.S. government to halt shipments to China of more advanced AI chips designed by companies like Nvidia to prevent Beijing from receiving cutting-edge U.S. technologies that could strengthen its military. set plans in motion Even though most consumer chips, as can be found in laptops, smartphones, and gaming PCs, were effectively exempt from these rules, the Calif-based chip maker suffered a 3.7% fall in share price after the announcement was made. About two months after the October 16 announcement, Nvidia is starting to feel the impact of Biden’s export restrictions as Chinese chip designers like Tencent holdings, State-backed Hygon, and startup Iluvatar CoreX make a play for the market leader’s freshly vacant throne. However, , Huawei seems closest to the crown, with its holding its own against in terms of computing power. as Reuter reports Ascend 910 Nvidia’s A100 In a Biden-sponsored free-for-all, Tencent - China’s largest social media and gaming firm - and other Chinese-based companies are marketing their chips as holistic alternatives to Nvidia and not just for its advanced offerings. Ironically, U.S. actions aimed at slowing down China's AI capabilities have unintentionally boosted China's self-development capability. However, Chip designers in the region might struggle to meet the demands of Chinese tech giants due to production capacity constraints—resulting from U.S. curbs on foundries working with Chinese firms. When the new regulations were first introduced in October, Nvidia said it complies completely and does not expect significant near-term impact on results. I wonder if they still maintain that position. Nvidia finished at #31 on this week’s HackerNoon Tech Company Rankings 👋 You’re reading of HackerNoon's Tech Company News Brief, a weekly collection of tech goodness that combines HackerNoon's proprietary data with internet trends to determine which companies are rising and falling in the public consciousness. goes live tomorrow. Hate waiting? No problemo! Just subscribe to receive the newsletter part 1 Part 2 here complete a day early in your inbox. In Other News… You Should be Skeptical about QR Codes, FTC Warns - The Verge Epic Games Wins Antitrust Lawsuit against Google - Tech Crunch SpaceX postpones planned launch of US military's secretive X-37B spaceplane - Reuters New Mexico lawsuit accuses Meta of creating ‘breeding ground’ for child predators - CNN Teslas will be able to automatically call 911 if you get in a Crash - The Verge This brings us to the end of this week’s Tech Company News Brief. Don’t forget to share this newsletter with your family, friends, and everyone in between! See you next week! - , Editor, World News & Scifi @ HackerNoon. Asher Umerie

Uncle Sam Threatens Nvidia’s 90% Monopoly in the Chinese AI Chip Market

How Jesus went down to Jerusalem, as a king, to wage war against Satan in the Temple

If you are searching for a way to fully automate your customer service effort, stick with me because I will share with you how we trained ChatGPT to reply to our customers automatically. Let’s get started! How to train ChatGPT to reply to your Customer Service? First of all, we needed a source of truth for teaching ChatGPT how to answer user questions, so we thought about two approaches: Use the Knowledge base Use the conversations with our support The first is the most reliable source of truth, the second might be very specific, and it must be better organized to provide actual and useful context to ChatGPT. Our first try was to ingest all the knowledge base articles into an index and then use the index to find an answer. The Python code we have used is quite simple. It has two functions, one to add the knowledge base (from a CSV file) to the index, and the second that loads the index from the local json and asks the question. It uses the and the to create the index. OpenAI API llama index with CSV importer from llama_index import GPTSimpleVectorIndex, download_loader
from langchain.agents import initialize_agent, Tool
from langchain.llms import OpenAI
import openai
from pathlib import Path

def addKB():
    SimpleCSVReader = download_loader("SimpleCSVReader")
    loader = SimpleCSVReader()
    documents = loader.load_data(file=Path('./kb.csv'))
    index = GPTSimpleVectorIndex(documents)
    index.save_to_disk('index.json')


def query(question):
    index = GPTSimpleVectorIndex.load_from_disk('index.json')
    response = index.query(question)
    print(response) First, we ran the addKB() to read from the CSV file, and then we started using the query to see if it was ready to reply to customer service. Is ChatGPT Ready to handle Customer Service yet? Let’s start checking how ChatGPT would have performed against a human with real cases. At Customerly, we provide customer support, marketing automation, and customer satisfaction tools for B2B SaaS. It might be tricky to find the right answer for the customer, so I was pretty curious to see how that would translate to us. #1 Question: Product related Q: How can I send an email? Now a human would ask to clarify since the user might want to send different kinds of emails, which might be an email marketing campaign, an automated one, or an one2one. In this case, chatGPT took its chances and answered how to send a chat transcript to its customers. Totally useless. The customer would be unhappy about this reply. CSAT ☆☆☆☆☆ #2 Question: Technical info Q: How can I move the chat icon from the border of some pixels? I needed this piece of code for the sake of this article, so I asked ChatGPT how to move the chat icon from the border of some pixels, and the reply was hilarious. We have a piece of code you can add to your chat implementation to move it from the border of the page. That was not the answer I was expecting 🤣🤌 CSAT ☆☆☆☆☆ #3 Question: Pricing Q: How much will Customerly cost with 9 teammates? This is a pre-sales question, so it’s key that it is not pushing possible customers away and reports inaccurate information. And this time, It was right! Cost of this interaction is 4310 LLM tokens and 12 embedding tokens. ⭐️⭐️⭐️⭐️⭐️ CSAT #4 Question: What could be the problem? This is an actual user reporting an issue with Customerly, and I was curious to see how it would respond. This is the worst-case scenario with a customer asking for specific help. This is what the user asked: Q: “I tried to add a new property to a company from the user’s profile page. When I add it and click on “Create Property,” nothing happens.First, I assumed the problem was caused by a property with that name already existing (I’ve created it in the Settings > Audience > Company Properties area). Still, before creating it again in the user area, I used the search feature available and couldn’t find the one I’d previously created. What could be the problem? 🤔” The reply is kinda-related and then completely unrelated. It does not solve the customer’s issue at all and is giving mixed replies mentioning the status of the property (on a good track) and then mentioning the status of an article (completely off track). CSAT ☆☆☆☆☆ #5 Question: Pricing FAQ Q: what is an interaction? This could be a question related to our pricing model based on interaction and was quite easy to reply to. Well done, ChatGPT. Cost of this interaction 3701 LLM tokens and 4 embedding tokens. ⭐️⭐️⭐️⭐️⭐️ CSAT #6 Question: Actual Pre-Sale question! This was a question we received from a lead, and it was so detailed I wondered how it could reply. Q: Hey there! I was wondering if you could give me a rough pricing estimate. Our used case: – 42 agents – Product tours – Chat Bot – Help Centre with 200+ articles for users & visitors – People reached per month: 11k+ I would need a rough ballpark for comparison without big sales call please ;)” It selected the right Enterprise plan, but it didn’t calculate the additional cost per the exceeding 27 agents; it just shared the cost of $249 with the included agents. Good, but definitely not the right answer. CSAT ⭐️⭐️☆☆☆ #7 Question: Onboarding Question The user wanted to share a link with their customers to chat. The answer is completely unrelated and should have suggested going to the Project Settings, then General Settings. Again it is mixed stuff and gave wrong information to the customer. ☆☆☆ CSAT ☆☆ #8 Question: Out-of-scope feature It’s time to see how it would answer an out-of-scope pre-sales question. This was the actual question, yes, with the typos 🤪 im looking for a pluggin that will work with my new dating/content sharing site. for logged in users only, this is only showing as a helper chat I wouldn’t reply this way, but it is accurate enough. ⭐️☆☆ CSAT ⭐️⭐️ #9 Question: Multiple questions and different alternatives Q: Hello, I have configured the chat service and it works perfectly, is there a desktop notification option or some other form? Is it only possible to chat through the inbox on the site? The first answers related to the notifications were good, but then it invented the customization of the sounds?? The second question was answered in a good way, but then it started to add the scheduled messages that were somehow unrelated. Cost of this interaction 4322 LLM tokens and 37 embedding tokens. ⭐️⭐️ CSAT ⭐️⭐️ ☆ Conclusions The OpenAI API cost of this procedure, considering the index embedding and the nine queries, is $1.79. That is definitely a good cost to handle all these tickets automatically. But what are you trading here? Customer Satisfaction. When a pre-sale question is answered that way, you might have lost thousands of $ a year. When customers will follow your wrong instructions, how do you think they will feel? You wasted their time. Their satisfaction is almost lost, and they are now considering going with your competitor. We believe ChatGPT will shape the future of Customer Support, but we are still far from letting it handle all the support inquiries for you. In the following weeks, we’ll try to train a complex model based on customer inquiries, and agent replies to see if it will improve the performance. Would you let ChatGPT answer your customer service for a fraction of the cost? Let me know! Tag me on with your thoughts. Twitter @ilucamicheli To be continued… Also published . here

It is Still Too Early to Let ChatGPT Handle Your Customer Support 

ChatGPT কে আপনার গ্রাহক সহায়তা পরিচালনা করতে দেওয়া এখনও খুব তাড়াতাড়ি

Es ist noch zu früh, ChatGPT Ihren Kundensupport zu überlassen

Todavía es demasiado pronto para dejar que ChatGPT maneje su atención al cliente

Il est encore trop tôt pour laisser ChatGPT gérer votre service client

चैटजीपीटी को आपका ग्राहक समर्थन संभालने देना अभी बहुत जल्दबाजी होगी

ChatGPTにカスタマーサポートを任せるのはまだ時期尚早

ChatGPT가 고객 지원을 처리하도록 하기에는 아직 너무 이르습니다.

Ainda é muito cedo para permitir que o ChatGPT cuide do seu suporte ao cliente

ChatGPT'nin Müşteri Desteğinizi Yönetmesine İzin Vermek İçin Hala Çok Erken

Vẫn còn quá sớm để ChatGPT xử lý bộ phận hỗ trợ khách hàng của bạn

现在让 ChatGPT 处理您的客户支持还为时过早

Of the two Contemporary Empires of the Babylonians and Medes

A SHORT CHRONICLE

Using the Builder Design Pattern in .NET C# to Develop a Fluent API 

OF BLADESOVER HOUSE, AND MY MOTHER; AND THE CONSTITUTION OF SOCIETY

Tech is often termed as ‘the future’ and for a good reason; the developments within the tech sector often shape the future as we know it. Think of how the internet changed every part of human life and how social media has permanently altered how we communicate and connect. While this means that the tech sector is essential in our lives, it also means that tech entrepreneurs have an immense amount of pressure to prove themselves. This is especially true when they operate in emerging fields such as blockchain. No longer are you simply leading a company that wants to make a profit but also leading a digital revolution that could shape humanity as we know it. So, how does the modern tech entrepreneur balance the complexities of their industry and the responsibility of being at the forefront of change? How do you see your business making an impact and what is your leadership style? “I know that our business is making an impact because we provide jobs and crypto payment rails for those that don’t want to or can not use traditional banking channels. We literally see how we change our customers’ lives for the better. My leadership style is very liberal, I like when my team proves to me that I’m wrong and I try to reward innovation and self-confidence in my team.” “My natural leadership style combines transformational leadership with delegation. Great leaders know how to bring about positive change within their teams. I work hard to inspire my team to reach their full potential and strive beyond what they thought possible. I help them hone in on their strengths and develop their skills, taking them to the next level. How? By giving them autonomy and delegating initiative to each member. My leadership relies on mutual trust and empowerment. Rather than micromanage, I encourage my employees to freely use their creativity, resources, and experience to take advantage of the opportunities before them. I believe in my team - they are competent and responsible. TSC continues to help our clients create an impact by creating authentic conversations and building meaningful relationships that help others achieve the impossible.” “Over the past decades, the GCC region has shown considerable economic growth. And I have invested my work there too. GuyWay Group strives to evolve the tech ecosystem in Mid-East by bringing the most promising startups and projects here. Introducing young companies to the government authorities assembles the opportunity for unicorns to create something unique and possibly bring the whole industry to another level. Sergei Sergienko, Founder of Laborx , CGU and Chronotech Kayvon Kay, Founder and Ceo of The Sales Connection Guy Yanpolskiy, Founder and CEO of GuyWay Group The main specialty that reflects my leadership style is no micromanagement. 80% of success depends on your team, so it's important to find the right people and fully trust them. Each team member must seek self-realization and be independent in actions.” “First of all, we are building an ecosystem with a stable economy which may have an impact on any people who come and play the game and have some fun, or even for money, getting an additional job in a sense. So it’s not just gaming; it’s people’s lives. Ilman Shazhaev, Founder and CEO of Farcana This, of course, is always at the forefront of our minds. When doing business that can change people's lives, you need to understand the impact on the world that you can make.  When you're focused on bringing value to the user, your leadership style just has to evolve for the better.” “As an entrepreneur in tech, I'm always looking for ways to make a positive impact with my business. I strongly believe that technology can be used to make the world a better place, and I'm passionate about using my businesses to help achieve that goal. In terms of leadership style, I like to think of myself as a coach and facilitator rather than a traditional ‘boss’.” Jan Strandberg, CEO and Founder of Acquire.Fi “Our mission at Toofon is to replace or augment conventional transportation carrying hundreds of pounds — think of it as the "John Deere of the skies." With our unique technology and innovative business model, we enable use cases that were previously impossible and create industries that were previously inconceivable. My leadership style is methodical and consultative. I’ve installed an operating system in the business, allowing all functional areas to maintain alignment on a common mission. Within this operating system’s rules and constraints, there is an infinite amount of room for creativity, innovation, and therefore mistakes. So, I hire people with the right culture and competency but I then provide structure, autonomy, and ongoing guidance to unleash their full potential.” Amir Emadi, Co-founder and CEO of Toofon

Of Man and Machine: How Tech Entrepreneurs Are Leading the Charge

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ILUMA

iluma.xyz

-- employees

Since n.d.

COMPANY RANKING

ILUMA

EVERGREEN INDEX #702

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