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THE PSYCHIC STATE IN PREGNANCY

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A Stark Moral Choice

Una elección moral severa

Un choix moral austère

एक निरा नैतिक विकल्प

厳しい道徳的選択

Uma escolha moral rígida

Một lựa chọn đạo đức rõ ràng

赤裸裸的道德选择

This Slogging thread by Abeer, Sara Pinto, Mónica Freitas and Valerie E. occurred in slogging's official #startup-hustle channel, and has been edited for readability. Abeer Mar 7, 2022, 10:34 AM What bosses really think about remote work https://www.bbc.com/worklife/article/20210908-what-bosses-really-think-about-remote-work “In the US, a whopping 72% of managers currently supervising remote workers would prefer all their subordinates to be in the office, according to recent research for the Society for Human Resource Management, seen by BBC Worklife in July.” “In Sweden, data-driven employee engagement firm Winningtemp, which serves clients in 25 countries, says it’s already noticing signs of a back-to-the-office push, particularly in markets where there are high levels of vaccinations.” “Managing a remote team is harder. It demands new skill sets. And a lot of people were thrown into it unready,” adds Maya Middlemiss, an author on remote working based in Valencia, Spain. “So, it’s not surprising in a way that we’re having a backlash and people who didn’t adapt well to that from a management point of view would much rather have everybody back.” “Aside from visibility, bosses championing a shift from remote working also tend to highlight the social and creative possibilities for office-based employees. For instance, ice-breaker chats by the water cooler, in-person inductions for new hires, team-building after-work drinks and spontaneous brainstorms.” Abeer Mar 7, 2022, 10:36 AM What do you think of these bosses who are trying to get their workers back in the office asap? Are you pro-remote work? Are there any benefits to in-person office work that have been lost as the world shifted to remote work? Mónica Freitas Mar 8, 2022, 11:53 AM Abeer is definitely pro-remote! I get that some people didn’t manage to adapt, but if you can’t, get someone who can help or have the training to adjust to the new circumstances. I don’t think people should be obligated to work from the office simply because companies can’t evolve and adapt. It should be an option. The difference here is that managers have to stop measuring productivity and work by the hours people spend inside an office and more by the results they’re getting. Abeer Mar 9, 2022, 6:46 AM Mónica Freitas I agree! Adapt or get left behind. I really like your last point about measuring productivity by the results rather than by the time spent at the office. I mean, at the end of the day, results are what matter, no? Why do you believe so many managers and bosses care more about seeing someone put in hours rather than seeing the result of their work? Mónica Freitas Mar 9, 2022, 11:39 AM Abeer I think many managers still operate under that notion of babysitting employees or micromanaging. It's that ridiculous idea that people can't be trusted with responsibilities or that you have to work in a kindergarten type environment where you always have to justify yourself and beg for permission for every little thing: being late for some reason, having a doctor's appointment, having to get off a bit early to pick up your kid, etc. You're not seen as a person but as someone who has to bend over backwards for the company no questions asked. I don't think most companies see their employees as an asset. They view them as replaceable. No surprise some office environments are so depressing. Abeer Mar 16, 2022, 7:11 AM Mónica Freitas That’s a great point. Most companies do view their employees as replaceable. So maybe this is an issue with companies’ pillars and philosophies rather than the individual managers 🤔 Sara Pinto Mar 8, 2022, 11:40 AM Abeer, I'm pro-remote work. However, I haven't had office work experience yet. I do see where they are coming from. This remote work experience was forced on us (even though it brought benefits), and no one had time to prepare properly to deal with this. And although it brought advantages, I can see how people, who were unprepared for remote work, wish to return to the office. There are cons as well, I believe the motivation and the dynamic aren't as easy to stimulate. I think each company, at this point, just have to find what suits them best Abeer Mar 9, 2022, 6:43 AM Sara Pinto Agreed. It was definitely abrupt! Rather than a transition, we were forced to adapt to a black swan event. Why do think motivation and the general dynamic are easier to stimulate in person? Sara Pinto Mar 9, 2022, 12:21 PM Abeer, well, I think in general, dealing with people can be easier face-to-face. But after all, I'm a lacking office experience. In my head, making a connection and receiving support only online can be trickier, and maybe expressing yourself can be more challenging. Even though work is not a playground, you end up creating relations with co-workers that may facilitate work in general Abeer Mar 16, 2022, 9:17 PM The ‘ghost colleagues’ of the remote workplace https://www.bbc.com/worklife/article/20220315-the-ghost-colleagues-of-the-remote-workplace A 2021 Microsoft study of its own staff showed meant “employees didn’t just change who they worked with, but also how they worked with them”. switching to remote work A 2021 survey by job-search site Indeed found that that happen in the office. “There are people who utilise work for social aspects, and they like having those social interactions at work through their day,” says Simmy Grover, academic in organisational psychology at University College London. 73% of people missed socialising in person and 46% missed work-related side conversations The onus is also on companies to find better ways to translate in-person culture into the online space so that colleagues can continue to connect in meaningful ways. Good remote company communications may mean things like creating a newsletter, podcast or virtual town halls to share information workers may have otherwise absorbed in the office. Abeer Mar 16, 2022, 9:22 PM So Sara Pinto, the exact thing you brought up seems to be a running issue. Working in an office gives you more chances to chat with your co-workers or grab lunch with them. Support is definitely harder to get online as well. In which case, do you think hybrid work might be a decent option where it’s partially remote and partially in-office? Sara Pinto Mar 17, 2022, 1:42 PM Abeer, I think it could be a great option in many cases. I've met people who are in those situations and they've adapted pretty well, and actually enjoy going to the company to work. In my opinion, it greats a good balance: you can get the remote work benefits and you can have a good support system at work 💚 1 Valerie E. Mar 8, 2022, 4:01 PM Sara Pinto I completely agree with you. No one size fits all and companies would have to look beyond the "noise" and focus what works best for their employees. I would like to think managers are generally more empathic towards a worker who is productive though. Perhaps, what managers are worried about is the challenge that comes with managing employees who are less self-driven or productive. Its more difficult to manage those kind of employees on a good day but WFH takes it to a whole new level...lol 🔥 2 Sara Pinto Mar 9, 2022, 12:14 PM Valerie E., exactly! Unfortunately, I think managers don't get that some can be more productive working remotely, and that's why end up forcing office work Abeer Mar 16, 2022, 9:24 PM Valerie E. That’s a great point. Would say that it might be more worthwhile for managers to focus on ways to encourage and guide their employees to be more self-driven and productive then? Valerie E. Mar 17, 2022, 7:07 AM Abeer I believe its every employers dream to have a team of self driven, highly productive employees.  The team is better of for it and it provides good grounds for the organization to be more successful. In reality, this is highly unlikely. The truth is there will employees (every now and then) who need to be closely monitored and sometimes whipped to shape to deliver on tasks. It's the job of managers (now more than ever before) to continuously nurture less productive employees until they arrive at that self propelling state. 🔥 1 Abeer Mar 18, 2022, 6:36 AM Valerie E. Very nicely put. Hopefully, managers can start identifying who they need to nurture more and they can provide more autonomy to

Why Are Bosses Against Remote Work?

I haven't worked from an office in about 4 months. The one time I stopped by at the end of March to pickup a testing device and a big monitor I met about 4 people out of ca. 70 in my department. The office is a ghost town, with tumbleweeds and all. We've all adjusted our lives significantly, we learned to cope as organization and as individuals. Now that we have somewhat adjusted and the memories of the before times are fading I think it's time to take inventory. How did we do? What did we learn? If we don't write it down now we won't remember. These are some observations I made about myself, my team and hearsay within the company – as always anecdotal evidence. From home we work just as effectively & efficiently 9am - 5:30pm never really mattered Most meetings were a waste of time Working at home is haaaaard Communication = Good Writing Presence != Control All of these were true before the pandemic. Being Effective & Efficient Let's have 3 hours of brainstorming meetings, every day, with the whole team! – said no one ever Creative work does not happen in meeting rooms. (Jason Fried goes even further and says ) “Work Doesn't Happen at Work” Well, some of it does, sometimes getting together in front of a whiteboard is magical. Recreating these moments in a remote work environment is really difficult, even with iPad, Apple Pencil and ZOOM. However that moment of grand ideas and stroke of genius, that happens once every quarter, at best. The rest of the time is spent on… you know, actually executing on the grand ideas. Creative execution work happens in bursts of individual work (→ ), interwoven with feedback cycles. This work happens outside of meetings, it is deep work, it requires quite & focus. This type of work fits the home office better than Rakuten Crimson House (Rakuten HQ in Tokyo) of the before times - if have a home office. Do you have a desk, a monitor and protection from children? flow I do a lot of deep work, I am lucky to have no kids around, a decent sized apartment with a desk and big monitor. I'm also more on the introvert end of the spectrum, which helps a lot. From my perspective this is the most productive and efficient time I spent working at Rakuten. Moreover I see no significant reduction in output in the teams that I work with. I hear the same from managers in other departments as well as from executives. However I only spoke with people in technical departments, I wonder how this affects the business-y work (which is the majority of the company). In the last 2 months I have seen several projects make significant progress, all crowned by the release of a waterfall project we have been working on for over a year now. In terms of delivery covid didn't matter, work from home didn't stop us. We had some new infrastructure problems (it's hard to restart the mac mini CI machine remotely), but no show stoppers. The 9-to-5 Rakuten believes in the strict business hours. At least at the start of the day. In the before times several departments had morning meetings (朝礼), with the whole department standing up and starting the day together. Others have morning stand-ups in their teams at 9am. And some are less anal about it. However, the general rule is: be at your desk at 9 am. Be there until (at least) 5:30 pm. Now that everyone working remotely people don't actually to be at their desk at 9 am, or finish work at 5:30 for that matter. If you have no meetings in the morning, who will notice if you start work by noon and work until 8:30 pm instead? I have a strong suspicion that many people are taking advantage of this flexibility that came as a side effect of working from home. I also suspect that nobody really notices and nobody is affected negatively by this. need Will Rakuten Leadership remember this after covid is “over”? I've got so many meeting hair toss In some circles having a lot of meeting is a status symbol. More meetings = more better. In the before times most meeting made me feel… ...and for good reason. . There's very few good reasons to have meetings: Strategic decision making. Sharing Information with immediate feedback (e.g. HR changes). Maybe sprint ceremonies like grooming, review and retrospectives. I'm not convinced that these need to be synchronous meetings… but let's give them the benefit of the doubt. So that leaves us with a short list of (potentially) good meetings: Meetings are toxic Strategic decision making Information sharing that requires immediate feedback/clarification Sprint ceremonies (maybe) On the other hand I can think of countless types of collaborative work that doesn't require a meeting, some example off the top of my head: Status updates Design/Code review Release Judgement Unidirectional Information sharing Effort estimations Meetings with more than 4 attendees Asakai (A weekly morning meeting with the whole company, a big deal at Rakuten) Thankfully I don't have to restrain myself in this time of 100% ZOOM meetings. When I find myself in a pointless, time-wasting meeting, I can blatantly face-palm without insulting others - thanks to the “turn off video” button 🖤. That's great for me, because I like to face palm, there's something liberating about the act of reenacting a meme, it is a little performance, just for yourself. I have this new face-palm-power at my disposal, yet I don't use it as much. It's almost like we have gotten better at scheduling & conducting meetings. At least better than in the before times. In particular the preparation & information sharing before & after the meeting has improved - I don't recall the last meeting without an agenda. I do recall many in the before times. Working on by yourself, at home is hard Working from home is becoming increasingly tough. I think I’m going to have to invest in a proper desk chair, a new desk and another apartment. The kids are driving me crazy. – some guy I work with We all expected problems. First we went through the honeymoon period of remote work: giddily enjoying no-pants-meetings, getting more sleep instead of commuting and feeling guilty-happy about skipping shower/grooming yet another day (“It's still ok-ish for another day. Tomorrow, I promise…” - lies we tell ourselves). Now some very real and unexpected problems have caught up with us. How's your back today? At the end of every day my lumbar spine feels like a dried up earthworm, scorched by the mid-summer sun. Barely anybody has a desk, chair and monitor setup that is meant for a full day of work (avid video gamers are a rare exception). It's an easy problem we can solve with money - but only in some cases. Many live in an apartment or houses that my mom would classify as “walk-in closet” - that's just a reality of Tokyo real estate. If I had to chose between a living room sofa and a desk I'd go for the sofa 9 out of 8 times. If you are a manager: how are the March, April & May timesheets of your reports? I've heard from several managers, some throw up their hands in despair “How did this guy work 20 hours in a single day?!". People work more hours at home than in the office, or at least they log more hours. The first answer on : When people start with remote work they often do, a lack of structure allows work hours to expand. The survey supports this, “unplugging after work” was the biggest struggle for remote workers. Quora to “Do remote workers work longer hours?" 2019 State of Remote Work In the remote work environment it is a lot harder for managers to protect their team from self-inflicted overwork. It's hard to know if people are taking the time to rest. In a recent ZOOM nomikai (= Japanese drinking party) on a Friday night one of my team members frowned and said “I have to jump into this meeting…” only to get a rebuke from his manager. Rightfully so - the issue was not urgent, most probably not even important. He didn't attend that meeting. Nobody died, no one got hurt, no money was lost. Now how do we protect that person from such self destructive behavior? 🤷‍♀️ Communication = Good Writing We learned this before. In collaborating with offices in India, USA and France - ad hoc meetings don't cut it. A mind map on a confluence page doesn't communicate requirements. A meeting without follow up communications or documents might as well not have happened at all as far as outcomes are concerned. So we knew all this all along, we just did not apply it to our work within the Tokyo office. As a result we tried to loosely couple teams in different geographies, along service or activity boundaries. Well defined, documented interfaces always worked better between offices. Integrating a well documented service is reasonable, no matter the geography of the owner team. A team that focuses on QA execution & automation or security audits - that works reasonably well. On the other end of the spectrum: A service that requires multiple meetings just to understand the onboarding process only works if we are in the same office. A service team with developers spread out across 4 different offices - that falls apart real quick without written communication. That's what we knew before the pandemic. Cut to the now - teams effectively have as many offices as they have team members. Synchronous meetings are possible, but not really effective for most activities. Ad hoc meetings are much less frequent, even though they are easier now that they don't require finding a room or free space anymore. Small teams (say 2 pizzas) still work pretty well, they communicate constantly throughout the day on Slack/Teams/Viber. On bigger teams the ad hoc conversations in the hallway or on the way to get coffee don't happen anymore. Requirements remain unclear, schedule updates are not shared, expectations don't align. The only solution is to . write it down One “problem” of writing it down is that it is a forcing function. It forces you to commit your thoughts & ideas to “paper”. If you can't write it down you don't understand what you are trying to say - so forcing yourself to write it down will help not just the team, it will help you! However this is a weak spot in our organizational skillset, it is not part of the culture. Good written communication is necessary and recognized by tech teams and managers. For example it's a key part in how I argued my way into good evaluations on the technical expert career path. With a handful of high quality, highly technical documents that you authored it is easy to argue that you are an expert. Yet we don't foster that skill enough. Large portions of Rakuten Tech are unable to write technical documentation that's usable by other teams, or to write requirements documents that communicate who wants what and why to the developers. In 2002 Jeff Bezos announced to this his employees that every team will expose their functionality and data as a service. In product quality . An impactful decree that shaped the company culture for decades (see ). this blog post “Anyone who doesn’t do this will be fired. Thank you; have a nice day!” – Jeff Bezos, 2002 Rakuten would not be able to do this now. Our technical writing literacy is just not there yet (to be fair: Amazon's skills were probably not there in 2002 as well). With 100% remote work in Rakuten Tech we need to improve this. Presence != Control Rakuten is a large company with very diverse teams and cultures. In my time here I have been in 3 different departments (ignoring reorganizations): one more traditionally Japanese, one very much shaped by the cash-cow-e-commerce mindset and one more western and innovation oriented. I saw different management theories/philosophies in action and hear tidbits from coworkers in other departments. Broadly speaking I see 2 schools of thought: First the : people who believe that tight control, checking in regularly and physical presence are necessary for high productivity (one might say that they don't trust employees). The theory goes back to the industrial age when production was monotonous & repetitive, humans were really only necessary because we didn't have the technology to automate those tasks. In those days micro-management really improved productivity of a factory. The second is which focuses on the empowerment of individuals on the team in order to perform with maximum effectiveness and efficiency. This approach is less about control and more about enablement, managers check in to ask how they can resolve problems for the team, not to constantly get status reports. I have worked under both types, in my experience scientific management is a mismatch for the creative knowledge work we do . Yet scientific management still seems to have quite the following (unfortunately). scientific management servant leadership This manifests in some managers requiring their teams be on a ZOOM call all day long - just so the managers can see them. This is so dystopian, it's not even funny anymore. Other companies do similar things , on twitter you find reports of a and . bank taking screenshots & logging keystrokes other companies selling spyware to employers This is all very sad. I hear about it less and less, managers seem to come around (or teams don't complain about it anymore…). Most of us already knew that presence is not control and we are getting over that old cognitive illusion, one pandemic at a time. Where do we go from here? So we have learned (some of us are maybe still learning) that… We are just as effective working remotely… …even if we work on a slightly different schedule. We never needed all those meetings - good riddance I say! We need better home office space. We need to stop exploiting ourselves and/or help coworkers to stop as well. We need to work on our writing skills. Presence only gave us the illusion of control. Let's grow up and become real managers! Let's see where this takes us. We still don't know for how long this work-from home situation will last, but I already told my managers and team that I won't be going back to the office. We'll I'll go occasionally, I do miss being with the team too. Just sometimes though 😜. My intention in writing this down is to look back in 6-12 months and see what stuck around and what changed. I hope Rakuten remembers these lessons and all the other ones I did not mention.

Working At A Tech Company During A Global Pandemic

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