Despite major technological advancements in the healthcare sector, dentistry is still largely a manual practice with crucial administrative functions relying heavily on human interaction and input. This aspect will continue to change drastically as technology advances. One area that will significantly impact how practices function is Robotic Process Automation (RPA). RPA uses artificial intelligence to automate tasks that are repetitive and rule-based. RPA can perform these processes at high speeds with an extremely low rate of errors, making it popular in the business world. While treating patients is the core of any dental practice, many dentists are also business owners and responsible for the administrative side of their offices. Dentists and staff must devote precious time and resources to creating, tracking, and managing patient records. This is in addition to setting and managing appointments, billing, insurance authorizations, and more. Many of these tasks are ideally suited for RPA technology. RPA is designed to address the labor-intensive and repetitive aspects of those jobs. By eliminating repetitive tasks through automation (i.e., RPA bots), dental practices can: • reduce manual effort • increase efficiency • ultimately improve patient care by freeing clinical providers from administrative distractions With RPA software solutions from emerging tech startups, large amounts of manual back-office work can be automated quickly, easily, and cost-effectively. This means dentists can focus on patients instead of paperwork, increasing efficiency and productivity while minimizing errors. RPA is poised to make a major impact on the dental industry. It will not only improve productivity but also increase the quality of services, and provide companies with greater data management capabilities without affecting care. If you are in the dental industry, now is the time to consider RPA technologies. Manuchehr Kurbonali, Co-Founder Zentist

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