Boosting Customer Loyalty: Key Lessons Learned from a 20% NPS Drop
Too Long; Didn't Read
Olena is the Head of Product for B2C at Atlas, a biomedical holding company that specializes in genetic technologies. She is in charge of the user experience for our DNA and microbiota testing products across both desktop and mobile apps. Olena shares the story of her search for growth opportunities for our products and the results we encountered.