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More than 66% of CEOs in IBM’s survey say cognitive computing has an important role in HR. Chatbots are the newest member of the AI-powered technology solutions. Chatbots can offer personalized experiences to new job applicants. HR departments no longer have to manually assess candidates’ knowledge and skillset, and discover new learning opportunities. Chatbot can also offer assistance during the recruitment process, and provide feedback as soon as human HR agents review the job application. HR training software such as ProProfs can help customize learning materials to improve their engagement level and ensure better knowledge retention.