Too Long; Didn't Read
As a leader, boss, entrepreneur or manager, you need to be able to share a message and receive one. Distracted listening is a significant cause of medical errors and unintentional harm. Active listening involves both listening and understanding why the speaker communicates ideas or thoughts. The "why" is, by far, more critical than the actual words, experts say. For example, being an active listener to a child could mean repeating and responding to a silly comment or pride of accomplishment on a spaghetti creation.