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Chatbot is an artificial intelligence program that is powered by predefined business rules, scripts, etc. through a conversational interface. Over the last decade, Chatbots have transformed from being a mere automated tool to a smarter support partner capable of making informed decisions for solving real business problems. By 2020, customers will manage 85% of their relationship with an organization without any human intervention. Chatbots can help businesses save money on customer care by expediting response time, freeing up customer service representatives, and answering routine questions.