Too Long; Didn't Read
As the holiday shopping season approaches, sales volumes and turnover are expected to increase sharply. While this is a positive trend, it can also be a challenging time for companies that have not adequately prepared their customer service team for the surge in holiday traffic. To ensure a smooth and rewarding shopping experience for consumers, businesses must take proactive steps such as maximizing staff training and creating a deliberate FAQ. These actions will help in building lasting loyalty and satisfaction during this period.