5 Things That Make Ecommerce Startups Work

There are over 400 startups trying to be the next Warby Parker, but history shows that 90%+ of e-commerce companies will fail. What separates the successes from the failures? Here are 5 things I look for to figure out if an e-commerce startup is a good opportunity –> Does it have defensible, scalable acquisition channels? Is it operating in a category that is well-suited to brand building, and if so, has it built a brand that people love and trust? Is it selling a unique product that not everyone can offer? Does the business have network effects? Are there economies of scale that can be captured ahead of later entrants? Unpacking each one of these: It’s unsustainable to rely heavily on paid cquisition channels to grow, as the margin ends up being bid away. 1. Customer acquisition: Instead, does the company have unique, scalable ways to reach new consumers, e.g. a devoted community who spreads the word, or exclusive distribution channels? Dollar Shave Club’s launch video was a major accelerant for customer growth, and cost just $4500 to produce. While viral videos aren’t an uncrossable moat, it was an advantage that helped build up brand awareness cheaply, and enabled DSC to reach scale first. Brand as defensibility exists for a lot of companies–but not all product categories are suited to building strong brands, and brand defensibility is also difficult to assess in the time frames that map to venture investing. Brand as defensibility works better in categories where there is a big emotional component to the purchase, where a sense of identity or community is intertwined with the brand, e.g. categories like health, cosmetics, or anything aspirational. 2. Brand: Whitelabel a Glossier/Chanel/La Mer product, and chances are women won’t covet them nearly as much, even if the contents inside are the same. See my tweetstorm on the shifting power balance between brands & aggregators–and where the opportunities are: Does the startup have defensibility in terms of creating a proprietary product that others don’t have the ability to create, whether that’s derived from better design, deeper customer understanding, or manufacturing moats? 3. Product: As an example, Hubble Contacts found that the vast majority of the contact lens market is controlled by a few manufacturers. Hubble was able to establish exclusive supplier relationships that blocked other contact lens startups from scaling in the US. There are various flavors of network effects in e-commerce. Marketplaces, obviously, improve with more buyers and sellers. 4. Network effects: But even a single retailer or brand can have network effects. Stitch Fix’s algorithms for predictions and recommendations improve each time a customer reviews the items their stylist chose for them, leading to greater retention and LTV. Amazon is the archetypal example of a retailer that thrives on economies of scale. As a startup example, Rent the Runway purchases expensive designer apparel and accessories, amortizing that cost over multiple rentals from different customers. 5. Scale effects: With greater scale, RTR can increase utilization, expand its inventory, and lower prices, making it harder for another women’s rentals startup to compete. Not every company will be a ‘yes’ to all of the above, but more of these being true can indicate a stronger opportunity. There’s also interactions between these: Strength in one regard can compensate for the absence of another. A manufacturing moat in a large category means establishing a beloved brand is less important. A strong distribution advantage can be investible in and of itself. Obviously, building a great company and making investment decisions is more nuanced than just 5 factors. It’s apparent that there’s still tons of exciting opportunities left to build great e-commerce companies, and I’d love to chat if you’re working on one! Originally published as “ " 5 Things to Look for to Make E-commerce Startups Work