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IT is tasked with determining how to use technology to achieve a diverse and at times conflicting array of business outcomes. IT must support and empower a wide variety of cross-functional and preferably symbiotic processes, while at the same time ensuring those processes don’t create bottlenecks, technology gaps, or money pits. IT professionals spend far less time working to achieve business outcomes than they do putting out fires to keep the existing infrastructure functioning, says John Defterios. Here are 5 essential strategies to help you get started.