In case you hadn’t already noticed, mobile devices are now most people’s preferred way to access the Internet and its vast content. That’s partially because smartphone adoption continues to rise (nearly 80% of Americans own one), and the average user is now spending more than three hours per day on their phones. Not surprisingly, the continual rise in mobile adoption and usage is compelling companies to pursue “mobile-first” strategies, which prioritize mobile experiences (such as mobile applications and mobile-responsive websites) above traditional desktop experiences.
These trends are also causing ripple effects in a number of related areas: advertising, media usage, and e-commerce, for example. What follows is a collection of facts, predictions, and statistics for marketers, professionals, and the general public to understand the state of mobile experiences in 2018.
Perhaps not surprising — the more people consume content on mobile, the more companies will want to advertise on mobile platforms.
With the continual increase in screen sizes and improvements to mobile web experiences, people are now clicking on search ads willingly, not by mistake (as perhaps some have done in the past).
Advertising on mobile platforms are starting to show great results, and you can (for the time) take advantage of lower costs-per-click (CPC).
In addition to dominating search in general, Google is even more dominant when it comes to mobile search in the US. If you’re focused on reaching users in the US, make sure you offer a great mobile experience.
How many of us who use Facebook are NOT using it on mobile? (Not many, right?) Mobile applications are increasing vital to companies that want to generate digital advertisement revenues.
As said previously, as mobile usage increases, so will ad spend on mobile platforms.
Though the social behemoth was relatively late to monetize its platform, Twitter is becoming highly relevant when it comes to mobile advertising.
A whole market has emerged around the growing use of mobile coupons, which incidentally, are great for the environment!
Shoppers nowadays use phones as they shop in any physical bricks-and-mortar store. They might be doing price comparisons, looking for reviews, sending photos to friends, or any number of related activities.
Obviously! What would consumers think about a company who is blatantly ignoring their preferred way of consuming Internet content?
Again, shoppers don’t want to leave pertinent information out of their purchasing decisions. Smartphones bring valuable information to their fingertips, which can be great for shoppers and not-so-great for physical retail stores that do not have strategies in place to account for this shopper behavior.
Offering a native e-commerce app is one of the best ways to increase share-of-wallet and purchasing behavior from your customers.
With a native e-commerce mobile app, shoppers enjoy a better user experience that engages them more. This leads to more product views and more purchase behavior.
Apps push more people down the purchase funnel, with 3x higher conversion rates compared to mobile sites and even 1.5 times more conversions per session than via desktop.
If you want higher conversion rates, your load times need to be on point, especially in e-commerce. If your pages take more time to load than your customers are willing to spend staring at a blank or incomplete page, you’re not just saying goodbye to a few orders, you could be losing valuable customers that would have spent tens of thousands of dollars with you over their lifetime.
Personalized experiences are set to dominate, as Amazon and others have raised the bar by providing personalized recommendations based on your interests, past purchases, and other data insights. E-commerce companies must begin to invest in AI/machine-learning to provide the user experience their shoppers have come to expect.
People do heavy mobile research before making offline purchases in almost all categories. So even if your business metrics don’t necessarily show a huge contribution from mobile, you should consider the role mobile experiences have on in-store behavior.
Again, all the more reason for you to optimize for mobile devices.
3.7 billion unique users! It’s no wonder companies like Facebook have prioritized providing Internet access to every corner of the earth.
Needless to say, people in the world’s most advanced countries tend to be ahead in the global adoption curve. If you do business in the US, you need to provide an optimized mobile experience.
Tablet users are not to be ignored. Unlike smartphones, tablets provide an experience that is an easier transition for people who are used to staring at gigantic computer monitors.
More than half of the global web traffic was from mobiles. This is going to increase exponentially in the years ahead, as more people adopt and behavior shifts towards mobile. Just having a desktop version of a website or even a mobile-friendly website won’t cut it anymore. Companies will also need to provide native mobile applications to stand apart from their competition.
The majority of internet traffic is now from smartphone users. Hard to imagine, considering that smartphones were first invented just about a decade ago.
Smartphones are the #1 type of screen used by teenagers. (Perhaps that’s why strong eye contact from teens is a thing of the past.)
In 2017, Android had a 38.9% worldwide market share as the most used operating system, followed by Windows (36.9%) and iOS (13.45%).
Pretty clear. People are now using mobile devices for email as well.
Tablets are key for those providing email experiences as well.
Again, people are increasingly using their mobile devices to read and keep up with email.
With everything going Mobile First, mobile security will become an uphill task. 79% of IT professionals report increased difficulty in securing devices.
In 2016, Millennials spent 188 minutes per day on mobile for internet related tasks. In 2017, this number rose to 223 minutes per day.
Without a speedy mobile experience, you could lose valuable visitors before they even have a chance to see your content.
Completely dominant in search, especially when it comes to smartphones.
It’s not enough to be “mobile-friendly”. If you want to occupy greater mind share versus your competition, consider building a native mobile app that attracts and retains your users’ attention.
Whether you’re Youtube or just a company that uses digital media online, offering your media on mobile platforms is critical.
From the total audiences that is exclusively dependent on smartphones for using internet, 22% are Females and 16% males.
Facebook, despite its well publicized struggles over the past year, remains the top social media app/website. Second to Facebook stands Snapchat, with the most engagement from its users.
Make sure that your social media presence is optimized for mobile devices, and build strong social media integrations into your mobile applications.
Food and beverage dominates with 72%. I guess we’re really that hungry/thirsty so much of the time.
Alphabet (Google) was at #1 with a percentage of 23% and Facebook, surprisingly was at second with a percentage of 15.1%.
Smartphone users spread their time amongst a number of a different apps, some which they might use daily, and others they use more sporadically.
With Apple’s Siri, Amazon’s Alexa, and Google Assistant, people have started to embrace voice search in their everyday lives.
The relatively new way to search for information online is showing strong adoption among teens and young adults.
Google says that over 60% of users are unlikely to return to a mobile site they had trouble accessing, and 40% visit a competitor’s site instead. One bad experience loses you two customers, at least. One for the person who experienced it and the other for the person he would have shared your site with.
If you like to search for information online, start doing those vocal exercises as the voice search market will continue to grow by leaps and bounds.
A 2017 report found that 46% of Americans admitted to checking their smartphones before they even get out of bed in morning. I have to admit, that includes me too. While many of us know this isn’t necessarily healthy or productive, we often can’t help but want to “catch up” first thing in the morning.
This is very important. Page speed is one of the key factors that determines who stays at the top of the SERP. With Google going Mobile-first, page speed on mobile is now becoming even more important than ever.
There is a science to this behavior. Checking your phone releases dopamine inside your brain. That tricks yourself into the feeling that you’ve accomplished something. For marketers and software creators, this is a powerful force to consider when building mobile applications and mobile experiences.
Not surprising that people who like to be on the go also like to plan their trips on the go. For businesses that focus on travel experiences or transportation (think Uber or Lyft), providing an optimized mobile experience is absolutely mandatory.
Even while on trips, popular digital activities include: navigation 60%, looking for restaurants (54%), 34% social media apps, travel apps (23%), and transportation apps (12%).
Though this applies across all platforms, it’s critical for those who focus on mobile. In optimizing your mobile experience, ensure that you’re using strong visuals that appeal to users on multiple levels (not just rational).
Originally published at citrusbits.com on April 25, 2018.