Most teams do not wake up one day inside a fragile system. There is no single decision where things suddenly “go wrong”. No obvious moment when stability is replaced by risk. Instead, fragility usually emerges quietly, through normal work. Deadlines are met. Incidents are rare. Dashboards look acceptable. From the outside, everything appears under control. Yet over time, something changes in how the system behaves. Stability can hide growing risk One of the most misleading signals in engineering organisations is apparent stability. When releases go out regularly and nothing breaks visibly, teams assume the system is healthy. They focus on execution. They optimise for throughput. They reward predictability. The problem is that stability often reflects absence of feedback, not absence of risk. If coordination becomes slower but still “works”, it rarely triggers concern. If review cycles stretch but releases still ship, it feels manageable. If teams rely on workarounds that do not fail immediately, they become part of normal operations. None of this looks like failure. But all of it changes how pressure moves through the system. How reasonable decisions compound Most fragile systems are built from reasonable decisions. A team delays refactoring because a feature is more urgent. A dependency is accepted because replacing it would slow delivery. A manual step is added because automation is not ready yet. Each choice makes sense locally. Each choice is easy to justify in isolation. What is rarely visible is how these decisions interact over time. Work starts to queue. Context is lost between handoffs. Feedback arrives later than it should. Eventually, teams spend more effort compensating for the system than improving it. The cost of compensation Every system compensates. People double-check. They add extra reviews. They rely on informal knowledge. They ask the same people for help again and again. At first, this looks like professionalism. Strong contributors step in. Problems are resolved quietly. Delivery continues. But compensation has a cost. It concentrates knowledge. It hides weak signals. It makes success dependent on a few individuals rather than the system itself. When those people are unavailable, overloaded or replaced, the system’s fragility becomes visible — often suddenly. Why organisations misread the warning signs Most organisations do not lack data. They lack interpretation. Metrics describe what happened. Dashboards summarise outcomes. Reports explain incidents after the fact. What is often missing is a way to observe how the system behaves between events. Questions such as: How much effort is spent compensating for coordination gaps?
Where does work routinely wait?
Which risks are repeatedly accepted because addressing them feels “too expensive”? How much effort is spent compensating for coordination gaps? Where does work routinely wait? Which risks are repeatedly accepted because addressing them feels “too expensive”? These signals rarely appear in standard reports. They live in patterns, not numbers. Behaviour reveals more than outcomes Outcomes are noisy. Behaviour is consistent. A system under strain shows itself through: growing delays in decision making
increasing reliance on informal processes
recurring exceptions to “normal” flow
repeated discussions about the same risks without resolution growing delays in decision making increasing reliance on informal processes recurring exceptions to “normal” flow repeated discussions about the same risks without resolution These patterns do not always lead to immediate incidents. But they reliably predict where incidents will eventually occur. Teams that learn to notice these behaviours early gain time. Time to intervene. Time to redesign flow. Time to reduce dependency on heroics. Rethinking how we talk about risk Risk is often treated as something that appears during incidents. In reality, incidents are simply moments when accumulated risk becomes visible. By the time that happens, most options are already gone. A more effective approach is to treat risk as a property of system behaviour, not an occasional failure state. This shifts conversations away from: who made a mistake
which change caused the issue who made a mistake which change caused the issue Towards: how decisions interact over time
which constraints shape behaviour
where the system absorbs pressure, and where it amplifies it how decisions interact over time which constraints shape behaviour where the system absorbs pressure, and where it amplifies it Closing reflection The most fragile systems I have seen were not chaotic. They were disciplined, busy and outwardly stable. Their weakness was not lack of effort or skill. It was the slow drift caused by normal work done under constant pressure. Learning to see that drift — before it becomes visible through failure — is one of the most valuable capabilities an organisation can develop. Over time, observing these patterns became the basis for how I analyse delivery systems today, through a structured approach I refer to as Delivery Flow Analysis. It focuses on how coordination, flow and feedback patterns evolve under pressure, long before incidents force attention. Not to eliminate risk entirely. But to understand it while there is still room to act.

This story contains AI-generated text. The author has used AI either for research, to generate outlines, or write the text itself. 

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Why Stable Teams Drift Into Fragile Systems

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