Why SMS Paired with Chatbots is a Game Changerby@telnyx

Why SMS Paired with Chatbots is a Game Changer

tldt arrow
Read on Terminal Reader
Read this story w/o Javascript

Too Long; Didn't Read

SMS and chatbots are becoming commonplace in B2C communication. Chatbots are computer programs designed to simulate conversation with human users through text, speech, and other gestures. By 2020, 80% of businesses plan to utilize dialog systems. Chatbot combines SMS with conversational AI with the ubiquity of chatbot with the ability to interact proactively and intelligently through customers’ preferred channel of communication. IBM research shows that chatbots have the potential to reduce customer support costs by 30% across industries.

Companies Mentioned

Mention Thumbnail
Mention Thumbnail
featured image - Why SMS Paired with Chatbots is a Game Changer
Telnyx HackerNoon profile picture

@telnyx

Telnyx

Communications APIs, Built on a Global Private Network.


Receive Stories from @telnyx

react to story with heart

RELATED STORIES

L O A D I N G
. . . comments & more!