Too Long; Didn't Read
Diversifying your client base and cultivating a deep commitment to exceptional service can build antifragility into your organization. The strength of your relationships directly impacts the continued viability of your business. Diversification is crucial not only in light of the wide swath the pandemic cut through many niche businesses, but also because a narrow focus adds volatility to a situation already fraught with risk. When you have a broad client base across such sectors as education, media, health care, and financial services, your business is more robust.