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More than 80% of the customer communication that is done on websites or mobile apps are done through chatbots. Chatbot uses AI and Machine Learning to deliver personal customer service via website or on a mobile app. Chatbots provide fast, accurate and personalized customer service at real-time without any delay. The worldwide market size of the chatbots is expected to reach $1.25 billion by the year 2025. The Logistics industry is one industry that has implemented Chatbots on a major scale.