Scaling Your App with Engineering-Led Support and Production-Ready SLAs

Scaling an app to meet the demands of a growing user base is no small task, but every technical team must eventually face it. You need to ensure that your app can handle high traffic, deliver fast, consistent, and efficient performance, and comply with security and regulatory standards. All of these challenges require a lot of time, effort, and resources to manage critical infrastructure and security complexities.

But as for many of you, with a small team and due to other circumstances, you might not be able to afford this luxury. But what if you could focus on your app's core functionality and features while leaving the management of infrastructure and security to someone else? What if you could get expert help from engineers who understand your app's technical issues and can resolve them quickly and effectively? What if you could guarantee your app's availability, performance, and security with contractual agreements that protect your business interests?

Here is where Aptible steps into the spotlight.

Aptible is a Platform-as-a-Service that eases the burden of app development and deployment for you by handling critical infrastructure and security complexities. With Aptible, you can deploy your app in seconds, scale to your desired or required size, and forget about the work behind the scenes. In this article, I will show you how Aptible's engineering-led support and ready-to-use service level agreements (SLAs) can help you achieve enterprise-level scale without having to invest in infrastructure.

What Is Engineering-led support?

Engineering-led support is a unique type of customer support. Instead of relying on outsourced or non-technical personnel, this service is provided by engineers who have deep knowledge and experience in the domain of your app. These engineers are not just familiar with the technical framework of your application; they also work actively within the platform, offering a diverse depth of experience and knowledge.

With Aptible, you get a distinctive level of engineering-led support that stems from the same team that is responsible for building and keeping their platform. This means that when you encounter any technical hiccups, you are not speaking to a generic customer service representative. Instead, you are connected to engineers with in-depth knowledge of the intricacies of your app's domain.

Aptible ensures you have accessibility by offering multiple channels of communication, including email, chat, and phone. Depending on the urgency of your situation, you should expect a response in a few minutes, or at most, within a few hours.

Embracing engineering-led support has many benefits for your app's scalability. This includes:

Efficiency Boost

By entrusting technical issues to experts, it is clear that the time and effort required for troubleshooting would be greatly reduced. This efficiency liberated you and your team to focus on developing better features and improving the user experience. In summary, you will no longer be burdened by technical hiccups, allowing you to push the boundaries of your app.

Elevated Quality

Access to well-versed professionals leads to an elevation in your app's quality and reliability. You will gain priceless insights and best practices, all of which contribute to a more efficient and reliable application.

Customer Satisfaction

Faster, consistent, and efficient service naturally leads to better customer satisfaction. Your users benefit from reduced downtime and efficient app performance. Satisfied customers can become advocates for your platform, further fueling your scalability.

Production-ready SLAs

Service level agreements (SLAs) are contractual agreements; they are the foundation upon which mutually beneficial relationships between service providers and their customers are built. SLAs foster transparency around the expectations and obligations of both parties in agreement.

These agreements are of paramount importance for several reasons, and their significance extends beyond mere legal formalities.

However, SLAs are not a one-size-fits-all affair. Significant disparity exists in the quality and effectiveness of the SLAs across different service providers. These disparities are the result of different factors, and it's essential to be discerning when evaluating the terms and conditions of an SLA.

Clarity:

Unfortunately, not all SLAs are as comprehensive and clear as they should be. Some of them lack enough details, leaving room for potential disputes. An ideal SLA should be meticulous in defining every aspect of service provision to ensure that expectations are fulfilled.

Relevance:

SLAs can sometimes be outdated. They might not reflect the evolving needs and changes of the customer. Any SLA that is out of touch with the changing landscape can be disadvantageous.

In essence, it's imperative for both service providers and customers to engage in meticulous crafting and constant review of these agreements to ensure they remain equitable, realistic, and aligned with the evolving demands of the enterprise application landscape.

These are the reasons why Aptible offers tailored production-ready Service Level Agreements (SLAs) carefully designed for enterprise-level applications. These production-ready SLAS go beyond generic agreements by assuring the availability, performance, and security of your app through quantifiable metrics and actionable terms. Aptible's tailored SLAs provide features such as:

Seamless Updates:

Aptible allows you to deploy new versions of your application without disrupting your users' sessions or causing any service downtime. Smoothen the evolution of your app while users remain undisturbed.

Effortless rollbacks:

You can swiftly revert to the prior app version with a single click in the event of errors or bugs. This ensures quick remediation without any disruptions.

High availability deployment:

Aptible provides high availability by allowing you to distribute your app among multiple regions and zones. This strategic distribution enhances redundancy and resilience, safeguarding against failures or unforeseen disasters.

Automated Database Backups:

Your data is automatically and securely backed up at regular intervals, minimizing the risk of data loss. When necessary, you can easily restore your data to a previous state, ensuring data integrity and continuity.

These features are only a snippet of what's on the table for you, Aptible offers a comprehensive suite of solutions to bolster your app's stability, security, and performance, all aimed at providing a seamless and dependable experience for you and your users.

Production-ready SLAs provide many benefits that can significantly impact your app's scalability.

Firstly, they reduce operational costs by removing the need to invest heavily in extra infrastructure. This allows you to allocate resources strategically.

Secondly, these SLAs help improve customer loyalty. They do this by increasing the reliability and consistency of your app, allowing users to rely on your app for speed and quality, which translates to long-term relationships.

Thirdly, they give you a competitive edge. In an oversaturated marketplace, production-ready SLAs help you stand out by offering a level of service and guarantees that may be lacking in your competitors' offerings. This differentiation can be a compelling factor in attracting and retaining customers, ultimately driving your app's growth and success.

Conclusion

Scaling an app to meet the demands of a growing user base is not an easy task. But with Aptible's engineering-led support and production-ready SLAs, you can achieve enterprise scale without investing in infrastructure. You can focus on your app's core functionality and features while entrusting aspects of infrastructure and security to Aptible. You can get expert help from engineers who understand your app's technical issues better than anyone else. You can guarantee your app's availability, performance, and security with contractual agreements that protect your business interests.

If you want to try out Aptible for your app development and deployment needs, you can sign up for a free trial. You can also contact Aptible if you have any questions or feedback. They would love to hear from you and help you scale your app to the next level.