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SaaS, it's time we learn from the Gaming Industry, says Naveen Kumar J Product Manager, Freshworks CRM. Not even a single game studio has a pre-sales team for their customers. User interface and Intuitiveness of the games are key to success in the industry. The answer is making your user feel accomplished, and the answer lies in User Interface. When you build a feature for your product, you always know what created the problem and the solution you offer.