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Robotic Process Automation (RPA) allows businesses to digitalize the variety of operational aspects with software bots. Insurance companies enable exponential growth with advanced data processing and reporting, risk management, customer satisfaction, and human resource management. Only 5 percent of U.S. insurance companies were using RPA for claims submission review in 2018, according to a survey conducted among 44 insurance companies (24 life, 20 P&C) in 2018. Insurance businesses are pioneering the RPA adoption, along with the banking, healthcare, and telecommunications industries.
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