Too Long; Didn't Read
Good open ended questions encourage people to indulge in storytelling and forming new connections. It motivates action, builds trust, and promotes accountability. People who have all the answers are favoured over those who indulge in deliberate thinking. Answers and not questions have become the hallmark of great leadership. The simple act of asking a question with a desire to learn about the other person or their idea builds a connection and shared understanding which eventually leads to trust. It allows us to draw on the collective knowledge of people in the organisation instead of being limited by our beliefs and assumptions.