Too Long; Didn't Read
Lyft realized its mobile crash reporting tool was hindering its ability to deliver a consistently positive experience to its users.
Unreliable crash reports and inefficient debugging workflows caused bugs to slip through, despite their team’s best efforts to thoroughly test and debug prior to releasing new versions of their apps. In the end, they decided to move away from Crashlytics.
Results:
Lyft has now standardized on Bugsnag for crash reporting across all mobile applications — iOS and Android.
Bugsnag is used throughout development, testing, and post-release, allowing Lyft engineers to reliably find and resolve crashes before they can impact their users. They have even decreased the time spent troubleshooting errors by 30%.