Tackling the Augean Stables of Customer Support: Our Success Story

Written by socialdiscoverygroup | Published 2023/05/05
Tech Story Tags: product-management | tech-support | customer-support | team-productivity | management | kanban | project-management | good-company

TLDRSocial Discovery Group team faced the daunting challenge of clearing a backlog of 1,500 tickets that had accumulated over four years. In this article, we will take you through the steps we took to rebuild our department's processes. We adopted the STATIK approach, which proved to be incredibly effective in helping us clear the backlog.via the TL;DR App

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Written by socialdiscoverygroup | We solve the problem of loneliness, isolation, and disconnection, transforming virtual intimacy into the new normal, creating products where our customers feel valued
Published by HackerNoon on 2023/05/05