Reducing Friction Is More Important Than Customer Delight

Written by jared-cornell | Published 2020/02/12
Tech Story Tags: customer-experience | customer-support | customer-success | customer-identity | live-chat | online-support | helpdesk | latest-tech-stories

TLDR Jared Cornell is a customer-support specialist, a marketing evangelist and a book lover, associated with Jared Cornell. For B2B companies, giving customers a frictionless experience plays a critical role in building customer loyalty, retaining them, and increasing sales. Some of the factors that cause customer friction in your business are unknowledgeable support or sales staff, slow shipping, long service waiting time, among others. These factors include slow shipping and long service wait time, slow customer response times.via the TL;DR App

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Written by jared-cornell | Jared Cornell is a customer-support specialist, a marketing evangelist and a book lover, associated
Published by HackerNoon on 2020/02/12