TLDR
In 2010, California hired Deloitte to overhaul the state website people use to apply for unemployment benefits. A decade later, the aging system in California is struggling again, this time under the strain of new applicants put out of work by the pandemic. The company has received another $16 million to provide unemployment call center services and deliver benefits. Florida's online unemployment system has crashed repeatedly and phone help lines, staffed by the contractor Titan Technologies, have been continuously tied up. Florida governor Ron DeSantis recently described the overwhelmed system as “a jalopy in the Daytona 500”via the TL;DR App
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